Air Serbia

Short flights from Ljubljana to Sarajevo via Belgrade and back. ATR aircraft look old and tired, extremely loud, nothing like modern turboprop aircrafts. I actually like turboprops for such short flights, nevertheless not at all an old and loud ones like Air Serbia. Catering a small bottle of water and even smaller sandwich. I do not expect much on intra-European flights, would be better to have the option to by something of a good quality than a sandwich of substandard quality. Most passengers just returned it unpacked, so pure waste of food. All flights on time, flight attendants nice and professional. Belgrade airport is not the best transfer airport, crowded at peak time and with extremely unpleasant and even rude staff, especially on the security controls.

Air Serbia in general have great business class sections and very nice staff and the flight to Stockholm from Belgrade on 18 February was no exception. The staff were wonderful and friendly. However, they seem to have gone a bit cheap on food and drinks. The food was average, at best, and the white wine is now of a brand (although not bad) that is not in the high class segment. Champagne before take off still offered. The total product is still very good for being a intra Europe flight but considering the higher standard on food and drinks before its sad to see the quality go down. Return flight from Copenhagen to Belgrade 21 February gave the same impression. Nice staff, bland food and drinks.

For the four times I have flown with Air Serbia from Belgrade to Brussels, the flight has been delayed 3 times (usually 30 minutes). I can't say too much about the ground service since I haven't had any special problems. The cabin crew was pretty nice and professional and the seats were reasonably comfortable. The announced 3-course meal appeared extremely poor and not even enough to be considered a snack. Except for the interesting departure hours and reachable airports, this airline is actually no better than low-cost companies like Wizzair.

Belgrade to Brussels with Air Serbia. Having short distance flights, early in the morning with no crowd at all and they are always late! Of course, when you reach your destination or transfer, you are on your own to solve problems that they caused with their inefficiency. Good luck to new travelers that don't know foreign languages, because when you depend on Air Serbia you really need some good people out there. I have nothing bad to say for cabin crew.

Belgrade to Copenhagen with Air Serbia. We boarded on time, but then with no explanation we have been waiting, as the late passangers started arriving and this went on for 25 minutes after the scheduled flight time. All in all 40 minutes delay, with no excuse or explanation. This made me miss my train, and I had to wait 2.5 hours for new one, plus had to buy new ticket. Cabin staff were kind, but they were all the time in the aisles with carts, what made it difficult to pass through to toilets and return to the seat.

Moscow to Belgrade with Air Serbia. The flight attendants were polite, seating was quite comfortable. The meal service was a highlight with printed menus as well as complimentary wines and spirits. They provide metal cutlery which is a nice touch. Planes were in good condition, and flights were on-time. Belgrade airport left a positive impression as well, no real problems.

The only passenger in Business class from Tel Aviv to Belgrade, and served by a wonderful purser and her colleague. Served champagne before take off and more with hot nuts after departure. A good lunch and excellent wines were offered. Staff couldn't have been friendlier and more service minded. A delightful flight with cheerful staff.

I took a flight from IST to WAW via Belgrade with Air Serbia. The Business class section was separated with a curtain. The seats were comfortable. The staff on both flights were extremely warm and helpful. They had me try different Serbian food and drinks. I couldn't believe that I'd bought a business class ticket with that amount of money. Really pleasant experience.

Air Serbia from Amsterdam to Belgrade. Polite crew, comfortable seats though the fake leather covers are not the most sensible and get sticky after some time. Complimentary meal was adequate though smaller since the last time I flew them a year ago. Crew friendly, no real faults to point out except the fares tend to be quite steep for a 2 hour flight - but they have a monopoly on this route from Amsterdam. A double daily flight week-round would make the product more appealing. Currently, it simply is not very convenient on most days with a single daily flight.

Air Serbia ticket prices have been hiked recently to the point 1.5 hour flights (Milan) now costs the same as a 3 hour flight last year (London). At the same time some, but not all, of the shine has worn off. While the cabin staff remains impeccable, meals had been reduced to a bun with some cucumber. Aircraft are nice and there is Wi-Fi across most of the Airbus fleet but there is no IFE. Wi-Fi however offers only a limited access of 20mb per voucher. Seats are comfortable and there is plenty of leg room for an average person. Overall I would recommend this airline but keep in mind that the high level of service that was advertised when they started flying is no longer at the same level.