Air Serbia

✅ Verified Review | Belgrade to Malta return, the aircraft advertised was the A319 - however we were ushered in an ancient Aviolet (Air Serbia charter division) Boeing 737-300 inherited from Yugoslav Airlines which was a huge disappointment. Some half-hearted attempts have been made to make the really old cabin interior look a little more up to date, but not much. Another, slightly better preserved 737 flew us back to Belgrade. The boarding process in Belgrade was smooth as the flight was half-empty but a nightmare on return when it was full - it took ages to check in, however both flights took off with only minor delays. Some cabin crew members looked a bit surly, others on the other hand had an attitude which could best be described as overfamiliar. In both directions we were offered a miniscule, taste-free chicken sandwich - two bites and it's gone - and a very dry, hardened cookie for a meal. The return flight arrived at the remotest gate possible, the one habitually used by low cost carriers - even though there were loads of other empty gates - hardly any aircraft around at the time in fact. There was a considerable delay in delivering the luggage. All in all, the flight experience was bland and forgettable, with lots of room for further improvement, but generally on par with what's today being offered by most European legacy carriers in economy class.

✅ Verified Review | Bucharest to Prague via Belgrade with Air Serbia. 8 hour delay and no comunication. We have to stay in the airport until they reroute us but only after 8 hours. Bad attitude at the airport and by email. I will never fly again with this company.

My first flights with Air Serbia, I was impressed. Both flights were on time, the crew were very welcoming and food pretty good (a choice between London and Belgrade). It was standard seating for economy class, not particularly comfortable but fine for a short flight. The overall impression was of a well managed airline with good staff. I had an overnight stop in Belgrade which worked well, the airport is efficient and easy to use, no queues. Transport into the city was regular and very good value. One of my better flight experiences of recent years and I would recommend Air Serbia to others.

✅ Verified Review | Belgrade to Paris CDG. I was pleasantly surprised by the stark difference between JAT and Air Serbia. The aircraft was new and clean. The ground staff was efficient and the crew onboard was exceptionally cheerful and attentive. As an economy passenger, even a menu with an actual meal and drink selection was included. Although it was my first and only flight with the newly-branded Air Serbia to date, I was impressed enough to say that Air Serbia is one of the best airlines I have flown.

✅ Verified Review | Belgrade to Abu Dhabi. Although the difference to the defunct JAT is enormous, the business class (2 rows of 24 seats each) is very low-class and only be classified as economy deluxe; in the first row, it is not even possible to stretch legs completely. Seats hardly recline. Food was good, flight attendants very friendly, wines good, and the amenity kit ok, even for the day flight between Abu Dhabi to Belgrade. Pity, with some small upgrading, it could be excellent. Inflight entertainment with your own iPad (if you have downloaded the special software beforehand) or with Air Serbia's iPads

✅ Verified Review | Ljubljana to Thessaloniki via Belgrade. Horrible experience. After take off we returned back to Ljubljana airport due to technical problem. It can happen, with their ATR72 aircrafts it can happen quite frequently. They are old, extremely loud and with really tired cabin. At the airport no information at all, no Air Serbia representative at the airport, nothing. Later Air Serbia representative even refused to talk to the passengers. For the Air Serbia representative in Ljubljana you do not exist, you are not a real person, not a customer. Totally unprofessional and unacceptable! After more than 3 hours we departed and all passengers with connected flight missed the midday connections, had to be rebooked to the night flights or Air Serbia flights next day. Arrived in Thessaloniki at 03:00 instead of 15:25 previous day and had to start working just a few hours after arrival. Flight back nothing to write about. Maybe the most interesting thing was the conversation with the flight attendant on a flight back to Ljubljana. She mentioned that we were quite lucky since we returned to the airport just once. When she was last time on a flight form Ljubljana to Belgrade they had to return twice. Do not be fooled, they are not really “new wings of Europe”, just the same repainted old JAT Airways with unacceptable attitude towards their passengers.

✅ Verified Review | Good experience overall flying from Tel Aviv to Belgrade. Friendly service, seat pitch limited but not inferior to competitors on this route, full meal served, including drinks, which is far above the standard for European routes to TLV. Would certainly recommend Air Serbia. Flight left and arrived on time.

✅ Verified Review | My wife and I had an excellent experience with Air Serbia. We were treated with kindness, respect, and unprecedented customer service. The crew attention to detail is impressive: from making sure our headphones were working to ensuring we were satisfied with our meals to offering an extra blanket. Despite being one of the smaller airlines, their professionalism and integrity is excellent. Thank you for the unforgettable experience.

✅ Verified Review | Belgrade to Athens with Air Serbia. This was without a doubt, one of the best experiences on a European flight. The check-in agent was very polite and helpful. I later tried the Air Serbia premium lounge, which puts any other European airline to shame. The catering was excellent, with plenty of choices of hot and cold food. The staff were always present. The flight was excellent. The seats were comfortable, with pillows and blankets available. The hot meal was superb for such a short flight. The cabin crew very courteous and attentive. Overall, an excellent experience. Will definitely use them in the future.

✅ Verified Review | Belgrade to Stockholm with Air Serbia. Good and helpful check-in. Good food - a choice between two different menus with free drinks. The plane was fresh and new and the crew gave a professional impression. I really recommend paying a little more to go with Air Serbia than going with the low cost companies. The price in the end will be the same and you get more value for the money.