Air Serbia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 205 reviews
5/10
3 star Skytrax Rating
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1/10

Air Serbia customer review

(Hong Kong)

In 40 years of travelling this was the first time that an airline could not offer hot drinks due to lack of hot water. On a different matter how is it possible to assess an airline without addressing their Baggage and Compensation issues which are such an integral part of the total experience?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Serbia customer review

(Russian Federation)

Tivat to Moscow via Belgrade was late 3 hours and 32 passengers missed connect flight! We were put in filthy Slavia hotel in Belgrade. I reached Moscow only in the evening on the second day. My claim report wasn't answered!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Air Serbia customer review

(Slovakia)

Flew BUD-BEG-LCA-BEG-VIE as it was far cheaper than any other airline low-costs including. BUD-BEG was on an older ATR72 there was exactly 12 passengers in the plane. Small snack (a sandwich and a cookie in a doggie bag) and one round of drinks on a one hour long flight! Had to ask specifically for the vegetarian meal we ordered (it was on the plane was labelled with my gf's name was not given out automatically). The ride was a little noisy as in the old ATR but can not complain. Problem-free transfer in BEG security at the gate and BEG-LCA on an ancient Boeing 737-300. It had the old JAT livery stripped down but one could still see the outline of the letters and three dots on the tail - from outside the plane looked just sad. Inside however the seats looked refurbished and to my surprise there was quite a lot of legroom. On this 2 hour flight hot meal was served (menu was handed out). I skipped mine my gf had her vegetarian meal and it looked and tasted fantastic. And a bonus - proper metal cutlery! Round of drinks as well. Return LCA-BEG departing at unholy time (4am in the morning) was delayed about half an hour making us worried about short connection in BEG. This time their "new" A319 which is not new at all. The legroom was much worse than on the old 737 and to be honest one of the worst I have ever experienced (I'm 185cm tall). Slept all time so can not comment on the food (but there was some). Bit unorganized transfer in BEG (we were checked all the way to VIE but some other passengers were missing their boarding passes) but I must appreciate that upon leaving the aircraft there was someone for each connecting flight helping the passengers. Last leg BEG-VIE on a sad ATR72 for me a cookie and a yoghurt in a doggie bag the vegetarian meal was an orange (that's it - just orange). Our luggage did not make the short connection in BEG. Air Serbia probably won't be my airline of choice but if they again offer such deal as they did now no problem flying them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air Serbia customer review

(Denmark)

Used Air Serbia twice once from Stuttgart to Belgrade in February 2014 and once Belgrade to Copenhagen March 2014. Excellent experience. Stuttgart - Belgrade was done by old Bulgarian Boeing but you could still "feel" the difference by newspapers meals and drinks and much younger crew. BEG-Copenhagen was great new Airbus excellent meal and coffee plus great desserts. I will use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Serbia customer review

(United Kingdom)

I flew London to Belgrade return on a newly fitted Airbus A320 outwards and A319 return. The new Aircraft's have a bright and welcoming interior which sets the scene for their product offering. The crew were polite and attentive throughout the flight although perhaps a little cool in their interactions with passengers. On the outward flight newspapers were offered. A menu on both flights was presented which was a nice touch. The food itself was excellent for a short-haul flight - hot plentiful and served with metal cutlery. Certainly the best on board food in Europe. Boarding at Belgrade however is still not well organised should be improved. Overall though a great experience and fantastic to see a new full service Airline come from the ashes of JAT.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Serbia customer review

(Serbia)

A few days ago I returned from Banja Luka. Although the ATR72 was quite noisy the service was excellent especially for the 45 minute flight. Change in quality in comparison with old JAT is highly visible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Serbia customer review

(Netherlands)

I travelled from DUS-BEG and it was an excellent experience totally refurbished airlplane and had the brand new (A319). Hot meal friendly staff still some bugs to iron out.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Serbia customer review

(Italy)

I have flown with former JAT on a couple of occasions and my impressions were not that great (old planes minimal service and complete disregard for the comfort of passengers). I flew today from Belgrade to Malpensa (flight from Milan to Belgrade I did with Alitalia with a stopover in Rome) although given my previous experience with JAT I wanted to avoid it at all costs. The plane I got onto was neatly furbished quite comfortable economy class seats great catering for a short-haul flight very warm attitude from the crew. The only minus (and it is a big one) currently online check in is not available. Apparently they are working on it and it should be available soon.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Serbia customer review

(United Kingdom)

I've flown with JAT (what Air Serbia used to be called). It was a very basic experience to put it mildly. I was flying from London Heathrow to Belgrade yesterday. A great experience there are some bugs to iron out but this isn't first class it's biz class. Firstly the seats were new - they reclined back and the foot part lifted up. You got a big pillow for your back or head and a blanket. We had two stewardesses between 6 of us but I think that is because one of them was training the other. Both women were very friendly and attentive and offered refills throughout the 2hrs 45min flight. The food. Well anyone who has flown with JAT will know the food was something you literally did not bother with. It was sub par. Now I had a 3 course meal with a choice of wines and champagne (or local Serbian brandy if I wanted). The meal was delicious - it was well presented and hot and not overcooked. It was served with fresh bread rolls. I am fussy with things and I couldn't fault it. The cabin was clean. The cutlery was metal. I was offered an iPad but I had my own tablet to watch a film on. A very positive experience indeed.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Serbia customer review

(Serbia)

Travelled BEG to AMS and return in January/February 2014. Professional crew comfortable seats with nice pillows on every seat. The food was delicious. Excellent experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes