Air Serbia

✅ Verified Review | I usually fly with Wizz Air, however, whenever I have the opportunity I fly with Air Serbia (they fly during the mornings) Copenhagen to Belgrade. The staff are very professional and they seem to really enjoy their job. The airplanes are clean on the inside and outside. Pilots always appreciated and informative. Nice music during boarding and when waiting to taxi. The Air Serbia brand is by the way very good looking. Normal leg space. Food and drink for a 1h 50m flight nothing I expected, but nevertheless got served. Very nice. No inflight entertainment on short haul, but who cares and who expects that? Will definitely try out Air Serbia bound for New York when I get the chance.

✅ Verified Review | Belgrade to London Heathrow. A bit disappointed with Air Serbia - my seat was changed at the very last minute (as I boarded) from an aisle seat to a window seat despite having gone through three separate checks prior with no mention. I asked the cabin crew and gate staff to help me find another aisle seat and they simply shrugged back at me. Air conditioning on the plane was temperamental to say the least so the aircraft got very hot. A full meal service despite it being a mid morning flight. Flight landed early.

✅ Verified Review | Air Serbia ground staff at Belgrade airport extremely rude and arrogant - I don't think they understand basic customer service. Plane from Belgrade to Abu Dhabi was A319 and although flight was over 5 hours there was not any kind of inflight entertainment or screen showing the flight path. On the positive side, seats were comfortable with ample leg space.

❎ Unverified | JU174 from Belgrade to Podgorica on one of Air Serbia's 737's in immaculate condition. The plane was very comfortable, legroom more than sufficient (I'm 191cm) albeit a service limited for a short flight, wet towels would have been much appreciated. Belgrade is a very pleasant airport to depart from with few or no queues, well organized and clean. For all those interested, there is a railway station in Podgorica with trains departing every 1h30 approximately 10 min walk from the terminal, much cheaper and more original option than the taxi.

✅ Verified Review | Moscow Sheremetyevo to Athens via Belgrade return in economy, the price was very low. The planes were quite new, seats were not very spacious, but ok for short flights. Cabin crew ranged from neutral to extremely well-mannered and smiling. Meals were sufficient and tasty: hot meal on Moscow flights, sandwich and an apple on flights to/from Athens. Having a real menu card in economy class on longer flights, such as Moscow, is a really nice touch, as well as offering a complimentary bar service including spirits. What I noticed is that they have recently changed their classy metal cutlery to cheap plastic one, which is sad. All flights were slightly delayed. What I appreciated is that Air Serbia managed to organize my very extremely short 45 minutes connection in Belgrade (which came out to be 30 minutes because of the delay) perfectly, without any rush, and my luggage arrived intact and on-time as well. Belgrade Airport was pleasant and calm, a pleasure to transit through. Air Serbia really needs to fix up their website, though, as the interface for seat and meal selection is simply unacceptable. Overall, Air Serbia is a very nice full-service airline, and I will gladly travel with them again for the right price.

✅ Verified Review | Flew Air Serbia from Belgrade to Rome. Cabin crew very attentive, welcome drinks, nuts, a hot meal, towels provided twice, everything for a little over an hour trip. Good leather seats.

✅ Verified Review | Paris to Thessaloniki via Belgrade. I fly a couple times a year, and my experience with Air Serbia was one of my worst experiences with customer service. Me and my travel companion's flight out of CDG was delayed so they canceled our connecting flight out of Belgrade to Thessaloniki. They then re-booked us on different flights to get to our destination. This is all part of air travel and honestly doesn't bother me. They didn't let us collect our baggage, split me and my travel companion up (we were rushed after we protested) to be on separate flights and delayed our baggage. My luggage arrived after 3 days. I asked for a receipt when it arrived, but was given nothing, so I cannot receive a reimbursement through my travel insurance for delayed baggage. My travel companion's baggage is still delayed 6 days now and we continue to be provided with no information. The Air Serbia staff at Paris CDG were rude, not able to provide clear instructions, have not answered any inquires about delayed baggage, and knowingly split up two people traveling together. Flight delays, lost/delayed baggage, etc. are all part of air travel, the way Air Serbia treats its customers is far from the norm and I will not be flying with them or recommending them to anyone.

✅ Verified Review | 24 hour delay on route CDG-BEG-SOF - Thank you Air Serbia! The flight from CDG to BEG was delayed 60 min due to late arrival of the plane from BEG. During the flight, the captain informed connecting passengers about the gates for other connecting flights, but not ours. It turned out when we landed, that the plane for SOF had just departed, leaving around 15 miserable passengers on the ground, facing the bored ground staff of Air Serbia. "You can fly for SOF in 24h, there is no any other way". Simple as that. Yes, they provided a hotel, food and transfer, but I could not believe it is possible nowadays for an "Airline" to leave you with a 24h delay, when there is nothing abnormal, like weather conditions or a strike.

London to Belgrade. Poor cabin crew service! The flight was almost full and most of the passengers obviously carried more than one cabin bag, so space for luggage above my seat was full. Instead of helping me to find space for my bag and jacket, a member of cabin staff told me to keep it under my seat. Later I found enough space above the seat two rows in front of mine. This shows that the staff does not take enough care and it's unacceptable to have an uncomfortable 3-hour flight that I paid about 500€! This is not a low cost airline and their service is quite expensive, therefore they should make sure all passengers have enough comfort! Or at least try to help!

Belgrade to Brussels. You may think that a relatively small country like Serbia would have a basic airline however, the business class in my opinion is far better than any other European airline. The A319 is a small aircraft but the business class feels very spacious. Air Serbia use two seats instead of leaving the third seat in place. The choice of food and drinks are good quality. The staff are excellent and are only to happy to help, they even offered me an iPad to watch movies when my laptop ran out of battery. I've travelled with Air Serbia several times in economy, for flights over 2hrs a choice of food is available and drinks, alcoholic and soft. The 'elevate' app and free wifi make this airline a pleasure to travel on. You can also upgrade to business class in the airport to lots of destinations for around 110€. Take note larger European carriers