Air Serbia

✅ Trip Verified | After booking my round ticket with Air Serbia months in advance, they did not notify me that one of my transit flights had been canceled. I flew from Tirana to Atlanta and had a stop at JFK. When preparing to board my next flight at JFK, I learned that that flight did not even exist. I was left outside of the airport with my luggage and able to contact air Serbia. After contacting them, all they could do was put me on a flight the next day without even apologizing for their mistake (I bought the ticket through them, so they are the ones responsible to notify me about flight chances) and they did not care where would I spent the night. I filled a claim, asking for at least a refund of my hotel expenses for that night. After more than one month I have still not heard anything from them. Sent a couple of reminders to let me know the current situation of my claim, and never received a reply back. Would not fly again with this airline, as I have heard I am not the first one experiences these kind of problems.

✅ Trip Verified | Everything regarding the flight went well and on time, no issues whatsoever. The issues aboard the plane arose due to undisciplined passengers who kept their (obligatory) masks under their chin as soon as the crew were not looking directly at them to warn them to put it on. Unfortunately, the only penalty for such behavior that the crew have at their disposal is to mark the passenger's name and the airline should ban them from flying with them for the next 5 years. Air Serbia has no warning on their website that Serbian citizens, who are currently allowed to travel to Russia for tourism purposes, must land in Moscow only! I bought a ticket to land in Sankt Petersburg and when the Russian Embassy in Belgrade explicitly told me I must land in Moscow (because I am not in any way a resident of Russia, but just a tourist), Air Serbia charged me the price of another full ticket for this change. They defended it by "availability", but I just think it is not acceptable. I know it is hard to keep up with government policies but it is their job and they should have a warning on their website that warns non-Russian residents that they are buying a ticket to the wrong airport.

✅ Trip Verified | Air Serbia has made it impossible for Covid infected passengers to change the tickets if they get Covid. The change fee is more than the actual ticket cost. I unfortunately got very sick with Covid and notified the airline and travel agency day before my travel. When I got better and got doctor clearance to travel I called both travel agency and Air Serbia and was told the tickets will be $3000 which is more than the initial tickets I paid for and more than the actual ticket price for those dates on Air Serbia website. This is praying on the honesty and plight of Covid sick passengers. In the day of Covid no airline is this cruel to their passengers. Do not give this airline your money.

✅ Trip Verified | Before departure (Zurich - Belgrade in Economy Class) I received an offer from Air Serbia by email - to upgrade to Business Class. I decided to accept the offer, but only for the return flight (Belgrade - Zurich) because I wanted to do some shopping in Belgrade and there would be no room for this in just one suitcase. It cost me € 95, which was just debited from my Mastercard. At the check-in in Belgrade - surprise: I have no right to 2 suitcases, only one! In response to my complaint that Business Class ALWAYS includes an allowance for 2 suitcases, I was told that I was entitled to all Business Class amenities - except for the number of suitcases. But this "little thing" is not to be found in the upgrade offer mail from Air Serbia !!! This argument was also ignored by the Air Serbia officer. In the end I had to pay another 6 € for the "excess" 11kg heavy bag! I suspect that this is not a coincidence, but that Air Serbia is purposely improving its income in this lousy way. Vor dem Abflug (Zürich -> Belgrad in Economy Klasse) habe ich von Air Serbia per Mail ein Angebot erhalten - zu Business Class zu upgraden. Ich entschied mich, das Angebot zu akzeptieren, jedoch nur für den Rückflug (Belgrad -> Zürich) weil ich einiges in Belgrad einkaufen wollte und dies hätte in nur einem Koffer keinen Platz mehr. Es kostete mich 95€, die grad von meiner Mastercard abgebucht wurden. Bei dem Checkin in Belgrad - Überraschung: ich habe kein Anrecht auf 2 Koffer, nur auf einen! Auf meine Reklamation, dass Business Class IMMER Allowance auf 2 Koffer beinhaltet, wurde mir erklärt dass auf alle Annehmlichkeiten der Business Class ich Anrecht habe - bis auf Koffer-Anzahl. Diese "Kleinigkeit" aber ist in der Upgrade-Angebot-mail von Air Serbia nicht zu finden!!! Auch dieser Argument wurde von Air Serbia Beamtin ignoriert. Am Ende musste ich für das "überschüssige" 11kG schweren Gepäckstück weitere 65€ zahlen! Ich vermute dass dies kein Zufall ist, sondern dass Air Serbia gezielt auf diese miese Art ihre Einkünfte ausbessert.

✅ Trip Verified | This is not the first time I flew Air Serbia, but it was the first flying business class. One thing that none of the people complaining about broken wheels (I had those broken by Lufthansa and never saw a refund either!) are saying is that Air Serbia seems to be one of the very few airlines in the world respecting the safety distancing rules that airlines are supposed to obey but do not! All the middle seats on our flight, both in the Economy and Business class were blocked. After flying Air Serbia in December I had to fly Turkish, AeroMexico, Avianca and Viva Colombia and none of them had this policy - we flew as packed as ever. So, hat down to Air Serbia for going this extra mile and flying half empty planes in order to make passengers safer during the pandemic. Every other aspect of our trip was just fine: there was a wonderful lounge with free food in Belgrade, which we used before the flight, the big meal on the flight, we flew safely and comfortably, the crew was very kind and polite, our luggage made it, and the touchdown at Istanbul was like landing on cotton. I could not wish anything more from an airline. Thank you and keep up the good work.

✅ Trip Verified | This is the second time our luggage has been damaged. First time a wheel has been broken and I thought “ok, it happens” but this time two of three luggages have been destroyed. I know they rough with the luggage and all but I wish I could see how did they manage this kind of damage. To top it all off they are refusing any kind of compensation.

Not Verified | I purchased 6 tickets to fly with my family on 24 December 2020 to Belgrade from JFK. Tickets are for me and my husband and our 4 children. However because of such a high cases of Covid in Belgrade we decided that it’s unsafe for our children and us to travel at this time and also per our governers advisory of Washington DC. I reached out to Air Serbia and of course they don’t care even tho I travel with Air Serbia two time a year to go back home and they won't even give me a credit back to purchase another ticket. They want me to pay penalty for each ticket before changing which is $250 per ticket.

✅ Trip Verified | I have been a regular flyer for the last few years and Air Serbia is without doubt the most incompetent airline I have ever flown with. The staff do not know what they are doing, they repeatedly ask you "We see you are flying hand luggage only" despite having paid for hold luggage. They have no idea about what citizens need a visa for said country. Their website is beyond awful, once you have made a booking it says error so you think that you need to try again, in fact the booking has been successful and you now have two bookings. In addition to all of this, their flight prices are the most extortionate I have ever seen, do yourself a favour and choose any other airline to this one.

✅ Trip Verified | Belgrade to Berlin with Air Serbia. Not respecting single Covid-19 rule, no sanitizers, employees not wearing masks! Using small planes that are super crowded and no space for legs, seats are super small. It is worse than flying with a low-cost airline!

Not Verified | I bought a ticket for 18.06. however as I was prevented from traveling (corona virus) I had to postpone the flight for 02.07. I called the call center and they said I had to pay 90e because of the price difference. In the meantime, I had to reschedule the flight for 09.07. and again to pay another 50EUR. Due to the impossibility of traveling, I wanted to postpone the flight again, but since I no longer knew for which date I wanted to leave the ticket open and use it until the end of this year, which they did not allow, and I had to choose another date and pay 50EUR again. In the end, I did not want to pay for the postponement of the ticket again, and I asked for a refund. I paid 300EUR for the ticket and they only refunded me 55EUR for airport taxes. I couldn’t get the rest of the money because the flight was operational. Btw they don't reply to e-mails and the call center can hardly be reached.