Air Serbia

✅ Trip Verified | Full plane, the stewardesses were efficient, professional. They serve passengers a complimentary meal on a 3:30 flight which is commendable. Spacious on emergency exit. Also bought a bigger chicken sandwich for 4.5 €, think it was worthwile on European flight.

✅ Trip Verified | I can't give a full score because there was a 45 minute delay. The flight was operated by another company called Air Connect and its crew was pleasant and the plane clean and modern.

Not Verified | Due to bad weather in New York at least 30 passengers got delayed. Air Serbia did not find appropriate to have their desk opened at least 15 minutes later to allow us all to board the plane. Worst of all we printed their boarding passes at home and when we showed them to security at JFK they were not valid, what a joke. Never again. So many nice airlines around and I am trying to use Air Serbia just from patriotic reasons. They do not deserve to even consider them as an option.

✅ Trip Verified | The worst airline ever. 3 hours delayed flight without any update information, no information at the airport about flight status. Call center barely reached, but I’ve been charged 10k isk for a call, with waiting over an hour! In addition agent who I’ve talked with was so rude and unpleasant! Shame for Serbia, never again fly with Air Serbia.

✅ Trip Verified | You have to wait at least 40 to 50mins to communicate with Air Serbia. And when you are lucky and that happens you can't communicate unless you speak Serbian. They don't speak English at all. Their tickets are not changed even with a fee.

✅ Trip Verified | I paid for 2 extra suitcases online and was charged again at the airport. My mum has been trying to get the money back for the past 2 weeks. No email has been responded to, she spend 30 EUR on calls just to be told you will receive an email and the refund. Nothing happened.

✅ Trip Verified | We bought two tickets to fly from Tirana to Stockholm, via Belgrade, the 15th October 2022, with Air Serbia. The flight number was JU217 and its departure was at 4:30 am. The flight was cancelled and nobody noticed us, we first knew about the cancellation when we arrived at the airport. Air Serbia didn't provide us an alternative flight, a hotel or meal: they just said that the next flight would be 37 hours later. Anyhow the guy there only mention that flight, never ask us if we wanted to take that. We couldn't anyhow have waited that much because we had another flight the same day from Stockholm to Buenos Aires. So, we bought immediately another flight at Lufthansa, which did departed at 8:30. I asked for a refund from the company but the company answered that the flight was cancelled because of weather conditions, but Air Serbia was the only company which cancelled the flight.

✅ Trip Verified | I made an offer to upgrade to business but received no email to inform me if my bid was successful or not. When I checked in it was confirmed my bid was not successful but I was given an emergency exit seat which is good. The flight was 2 hours and 20 minutes late and when I boarded I realised the plane was a type that has no business class at all. In my opinion there were too few bids for upgrade to business class so the airline decided to switch the plane to one without a business class despite it arriving two hours or so later. The plane itself was clean and onboard service was good.

✅ Trip Verified | I will never use this company again. I already gave them a free money for deciding to stay one more day and purchased another ticket for later day. They charged me for a tiny carry on $60 for being 2kg over. I wanted to take off some staff but the girl was rude and forced me to pay. I did not want to argue and paid. I am pretty sure karma will take care of that stewardess and the air company. I did lot recommend them to fly with them. They billed me almost $200 for 1 hour flight.

Not Verified | In August we had a flight returning from Belgrade to JFK two out of three of my luggage arrived at JFK we filed a claim for the lost luggage. It’s almost 3 months later and there’s no luggage and there’s no response. You get an automated email response from them you cannot get a hold of a human, they basically ignore everything, they don’t want to take responsibility. I will never recommend them and I will never use them again.