Air Serbia

✅ Trip Verified | Bucharest to New York via Belgrade. Very old, dirty plane. It was one of the few times I was actually too hot during the ride. There are no personal A/C vents to control, so you just have to deal with it if you are too cold or too hot. The seats are often broken and do not recline properly. They offer very little ergonomic support. The entertainment offerings are minimal and outdated. You're lucky if your screen is even working though. The bathrooms are filthy. Things barely work and flies everywhere. The stewardesses are unprofessional. We had one lady that held 20 minutes chat with some Serbian passenger behind us. Who would want someone standing right in their grill talking Serbian for half the ride? The food is abysmal and scarce. 3 stars for arriving alive. It's a cheap airline which helps connecting New Yorkers to Eastern Europe more easily, but be prepared for a very unglamorous ride.

✅ Trip Verified | In August I bought a round ticket from Belgrade to Larnaca for October I bought their white tariff, I needed to change the departure date just a few days later and I wanted to keep the return for the same date. What happend was that I went directly to their office in Belgrade to ask if this is possible they gave me the information that they are not dealing with tickets bought online so I had to make a call to the call center. Women in the call center told me that I got the wrong information in their office that I need to buy a new ticket for both ways so I did but I asked what about refund if I cancel this one that I'm obviously not going to be able to use she said I don't know maybe you can get some kind of taxes write an email. So I did, of course I didn't get a response at all I only got automated email. The second issue is Online check in. So if you don't do it online they can charge you for checking in at the airport and there is no way you could know how much if you don't make a call and ask so I found that out on the day of my flight when I once again called call center. The third issue is meals and beverages on the flight, they canceled everything that is just beyond disrespectful because the prices are only going up. So what you get when you fly with airserbia is just a 0,25ml bottle of water. They are really not committed to what they are doing so the flight atendent made so many mistakes when she was talking on the microphone, she completely missed the name of the country and the city where we landed. They don't seem to care about the customers and complaints, trying to charge you on every step from the beginning if you get your ticket via phone you have to pay 15 euros for ticket fee, if you get your tickets via their official office the ticket fee is 20 euros, the regular check in from 10 to 30 euros, Wi-Fi in the cabin is not free of course, food and beverages for purchase.

Not Verified | Zürich to Belgrade. Previously the pride of Serbia, today a low cost airline, but it does not want to be. While tariffs higher than 3 years ago, but where everything was included in the price. Sandwiches, drinks, seats, everything today has to be paid for. Staff rude, stressed, unmotivated. I flew from Zurich to Belgrade with Air Serbia 30 times a year, now I'm switching to Swiss - their price half as expensive, full board service, miles at the cheapest fare, drinks of your choice. No more Air Serbia.

✅ Trip Verified | Sofia to Copenhagen via Belgrade. Air Serbia likes to pride itself as an Etihad Partner, and once it was very good. Inflight meals has now been cancelled, you are only able to choose your seat at web check in if you pay, you need to print your boarding card before arriving at the airport, and ticket prices has gone up. Lower service and higher prices. So Air Serbia has now joined the LCC concept. Seats has improved, service onboard is slow, inefficient and without passion. Staff actually yawned in front of the guests. A far cry from previous experience with this airline. Looking at the ticket prices comparing it to service and value, Wizzair is a fine alternative.

✅ Trip Verified | Belgrade to Tivat. Their website is horrible. I had problems buying a ticket because it is very buggy. Huge problem for me in the end was that I couldn't replace the ticket without losing a lot of money. The problem with comparing it to other websites of other companies is that it is not clearly written. It is a link with small letter, which when you press, you see the prices of type of flight and what are the limitations. This was the cheapest ticket so refund or changing the ticket was impossible. In the end I had to buy another ticket and I felt like they stole money from me. Literally. I felt like I gave money to some scam website. For that reason I wouldn't recommend this company at all.

✅ Trip Verified | Belgrade to Saint Petersburg. The airline is trying to scam you out of money at every step through their website. They list one price and then hide in small letters that it is with hand luggage only and that normal luggage costs an additional 100 EUR. Then you have to check-in online, or they charge you an additional 30 EUR. Then they say that if you don't select your seat you will be assigned a random one free of charge, but if you want to check the prices of seats you have to select one and then you can't unselect it, and you have to pay regardless if you want to select a seat or not. Worst airline ever.

✅ Trip Verified | Athens to Rome via Belgrade. I flew Air Serbia from Athens to Belgrade, as a stopover to Rome. A very tight connection time and a problem with the airbridge, which further eroded the already little time to catch the final flight made me overlook the fact that I had placed my most important souvenirs from Greece in the overhead compartment. I realized that when I was on the following flight, and asked the flight personnell what to do. One of the staff offered to talk to the Air Serbia representative at the door, at landing, which she did. The airline representative made (maybe) one attempt to call someone in Belgrade, just to tell me that he received no answer, and adviced that I should write to baggage services, which I immediately did, after getting home. I soon received an automated reply, saying that I would receive a follow up in the next 24 hours. Nobody ever wrote. Then I tried to contact the lost and found service, by phone, and stayed half hours waiting for someone to answer in English, but no way. I also wrote to a different mail address and again no reply. We contacted Air Serbia via Facebook, as they advise, and they replied that I should contact the lost and found service in Belgrade, which of course I had already done. Well, even acknowledging one's fault in forgetting something on the plane, it was an easy task, after all, to go and pick up something left at a very precise place. And nobody was able to do that, or even tried to. A very dismal experience, never again.

✅ Trip Verified | Vienna to Belgrade. Avoid, if you can! Planes are in horrible condition! Way below any low cost airline! Locked up on a plane without any AC. The staff is not willing to help at all and is just ignoring you! Very arrogant!

Not Verified | Paris to Athens via Belgrade. You know a good airline to the way they manage a crisis situation like delays, etc. There was a massive IT mess in Belgrade airport the day I was traveling to Greece (connection in Belgrade). My first flight was delayed by 5 hours. Of course, the connection was missed. But the staff of Air Serbia still made us onboard promising that a connection would be given in Belgrade and that compensation would be refused if we were to travel with another company. At Belgrade there was no plane waiting for us. They made us wait hours so that we can get to a hotel. Staff seemed as lost as us. 200+ other passengers were stuck in the hotel with us. The lady at the counter of the hotel said "it's the 3rd time something like this happens in 2 weeks". That gives you a good idea of the level of the quality of that airline and the Belgrade airport. My advice (same as for Czech Airline, Bulgarian Airlines, all the balkans / east europe cheap companies): avoid them and especially their flights with connections.

✅ Trip Verified | Zurich to Athens via Belgrade. Beware of hidden baggage fees! If you are traveling Economy, you should know there are three subclasses: white, red and blue. The only way you can see this is to click into a hidden panel on the baggage info page, not clearly marked as a clickable item. I booked through Expedia which interfaced with the Air Serbia site, and it did not disclose that my fare was "White" economy and not eligible for the 1st checked bag free. Red and Blue seem to allow most flights to have 1st free up to 23kg. So not only was I delayed at the airport but I have to pay an additional 60€ for each way, making my "discount fare" 120€ more expensive than the other airlines I considered. Also, there was no attendant in the Zurich airport for Air Serbia, and another worker said they were unreliable showing up at the ticket counter. Flight was delayed, endangering my connection. The plane itself was new, the legroom decent. Flight attendants were smiling and pleasant. I'm not sure I'd use them again. I feel that was pretty sneaky about the luggage price.