Air Serbia

✅ Trip Verified | We planned a flight Kazan-Belgrade-Bologna on August 9. The airline canceled the flight after passing through security and checking in luggage. We traveled with a baby - a family of 4 people. The flight was simply canceled due to a breakdown of the plane, which had to be landed in Moscow instead of Kazan. A replacement flight was offered only for the next day with another airline and we arrived at the place more than a day later. Our travel plans were disrupted, and we were not refunded the money for our hotel reservations. The most terrible travel experience of my entire life. We are entitled to compensation. We submitted a request for compensation on August 10 (number 22160). After that, I called and wrote several times, they feed me promises to consider the application, but they do not promise a time frame. Despite the convenience of docking, I no longer use the services of this company and do not recommend it to anyone.

Not Verified |   I booked my flight in the middle of June with Air Serbia. After they cancelled my flight from Larnaca to Malaga due to airline’s unknown reason i requested a refund from the airline. I called them and told them that i want to get a refund on my flight and the card i paid was lost and cancelled. The woman didn’t seem to be fluent in English ,so the communication was hard. I called them again after one week asking how is the process going and if they need anything else from me. They sent me a new form that i had to write all the details of the lost card and the card’s details that they refund money will get it. Is been two months that I didn’t hear anything from the airline.

✅ Trip Verified | I faced a very poor and passive service from Air Serbia when they cancelled their flight from Israel. As soon as the flight was cancelled I requested a refund via ticket provider. Ticket provider said that they have send request to Air Serbia and they can "check" it within a month or more. Usually all comanies do it within 10 days. I had same experience with Aegean airlines on route from Belgrade to Tel-aviv and they returned me money in 5-7 days. So im pretty sure that the problem is not on the side of ticket provider. After waiting for more then 20 days i decided to write directly to Air Serbia via contact form on the site. I provided all ticket information and asked for the status of refund and asked for speeding up the refund if possible. All i got is a kind of automatic answer like "go to your ticket provider, we have no information" and i got this answer after 3 days of waiting. After that I wrote another message to get information about their policy in terms of time for refund. No answer in more than a week yet. Today is 31 days since the refund request was made and my ticket provider just wrote that Air Serbia confirmed the refund. So the picture is quite obvious to me. This company will hold your money as far as they could by their contract with ticket providers till the last day. They don't care that client could need that money for another ticket or just to his own purposes. This is so tacky..

✅ Trip Verified | From the moment staff helped me and my luggage at check in, to the services I received from the Premium Lounge; and through my flight, every person has been helpful, friendly and professional. Thanks to the stewardesses & stewards on my flight for their friendly behavior, warm smiles, patience, hospitality and comfortable atmosphere they provided. Thank you: Ana, Luka, Dejan, Stefan (I apologize if I forgot anyone). I particularly thank Dejan for offering me a seat in a quieter area of the plane, when he could tell I was not comfortable in my seat where there was much noise.

✅ Trip Verified | Pathetic. If you're looking for the most disorganised airline in the world - look no further One hour late so far & still dragging their feet. Going from gate to gate, not knowing what is happening. Don't waste your time and money

Not Verified | Airline was on time, seats clean and comfortable for the short flights, Cabin crew offer sweets and water for free and alcohol for a charge which was okay and good price. Cabin crew fluent in English, smiling and friendly. Feel very welcomed and flights were on time. Transfer was well organised on arrival,. Overall Air Serbia is excellent and can recommend Air Serbia.

Not Verified | Flight was delayed by more than 3 hours which caused us to miss a connecting flight. They did not give us any compensation which is required under EU Regulation 261. Also, my travel insurance claim required a reason for the delay (e.g. bad weather) however Air Serbia refused to state the reason why the delay occurred so I can't make a claim to my Travel Insurance company for the new flight I had to buy due to them making me miss my connecting flight. Absolutely appalling behaviour. Don't care about their customers at all. Don't fly with them.

✅ Trip Verified | Flight speaker was broken and made very loud sounds. Also, the seat recline was broken. I received a cookie and a water. The crew was very polite. I had a short delay but it went well.

✅ Trip Verified | Worst airline I've ever flown with. The airline lost our luggage at the transfer airport in Belgrade. The airline's home airport in Belgrade was technically faulty. Our boarding passes were written out in pen. Our flight was delayed by 3 hours. We spent all this time in a stuffy plane, where it was quite hot. Moreover, upon arrival in Barcelona, we discovered that both of our suitcases were lost. Immediately after the discovery of the loss, the relevant documents were drawn up. 7 months have passed and no one has found our luggage. During this time I sent the company over 100 emails, over 50 international calls (for which I paid roaming rates). I spent a lot of time, nerves, energy, and also lost a lot of things, including sentimental ones (which I can no longer recover). My trip was ruined because we had to look for new clothes and essentials after arriving. I also lost my DSLR camera (which was also expensive), so I couldn’t capture my train ride in good quality. The worst airline ever, no one is responsible for anything. I will never use this airline and do not recommend it to others.

✅ Trip Verified | There was no recline on my seat and there wasn’t a seat pocket. One member of the cabin crew was very unpleasant during boarding and during the flight. Also, while the passengers were disembarking, including me, the crew didn’t say goodbye. One member of the crew was very rude when serving the refreshment. Finally, at the end of the flight, when there was a final announcement, the speaker malfunctioned and the sound of the announcement overlapped an other announcement. Apart from this, the flight was good.