Air Panama

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 13 reviews
4/10
No Skytrax Rating
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7/10

"a short flight and a good experience"

(United Kingdom)

Trip Verified | Ground staff friendly and professional. Limited facilities at Albrook Airport but functional. Couldn't do online check in but was smooth at the airport. Older plane but was on time and smooth flight. No real on board service so take your own snack or drink after airport security. Flight was only 50mins so not a problem. Plane does have a toilet. It's not like flying a major international airline, but its a short flight and was a good experience. They even gave us umbrellas to walk to the plane as it had started to rain which was a nice touch. I'd seen other negative reviews so was pleasantly surprised how professional and polite their staff were. I'd use them again. It's difficult to rate the actual on board service because there really isn't any, no entertainment or food / drinks but it's such a short flight it's not that relevant. So I base my score on the overall experience. Good service and on time flights with friendly staff but in flight service not really offered.
AircraftFokker 50
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePanama Albrook to Bocas Del Toro
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Staff of the airline were professional"

(Greece)

Trip Verified | The plane was in a good condition even for an old plane. Both flights were on time. On the 50 minute flight there was no service. Staff of the airline were professional and quick at check in. No e-check in.
AircraftF50
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePanama City to Bocas del Toro Province
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never recommend such an airline"

(United States)

Not Verified | The worst airline I have ever been in my life and I travel 2-3 times a year on international airlines. This airline has excessive prices since it does not have much competition, internal flights in Panama have a similar cost to an international flight to the United States. Also their prices are excessive, they have a no reimbursement policy and if you get sick with COVID or some other disease and you cannot travel, they will not reimburse you a penny. I would never recommend such an airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"placed me on imaginary waitlist"

(United States)

Trip Verified | Panama City to Bocas Del Toro. Arrived at the airport an hour before my flight to find out I was switched to a different flight two hours after my scheduled flight. They told me I was informed by email which was a lie. The Air Panama staff acted annoyed and placed me on an imaginary waitlist by literally writing me last name down on a blank piece of paper and told me to keep checking and of course there was no room on any earlier flight every time I checked. I recommend using Copa or really any other airline if possible. I am finally boarding my plane after three hours and I will update if more things go wrong!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePanama City to Bocas Del Toro
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"Air Panama get the job don"

(Netherlands)

Trip Verified | Panama City to Bocas del Torro. After reading reviews i was not looking forward to flying Air Panama. But the experience i had with them on the day of the flight was nothing as to what has been written. Check-in was fast, there is no online checking available as far as i could find. The plane was an old Fokker 50. Boarding was fast, we had to walk from the terminal to the plane. Once in the plane you could see the age (and there was a nasty smell onboard). We departed 15 minutes early. The seats were comfortable and plenty of legspace. It was a 40 minute flight, a drink and snack were served by 2 friendly flight attendants. Air Panama get the job done and I didn't have horrible service described by other people. It was fast and efficient nothing more and nothing less, maybe an upgrade in their fleet could do magic for them.y.
AircraftFokker 50
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePanama City to Bocas del Torro
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"We really enjoyed this flight"

(Netherlands)

Trip Verified | Albrook (Panama City) to Bocas del Toro. After reading comments about this airline I was a bit worried but our flight with Air Panama was really okay. Checkin at the airport was quick, there were no lines. My bag was 17 kg so I had to pay 9 dollars for the 3 kg overweight. Totally fine. There are no infoscreens at the small airport of Albrook but as there are only leaving a couple of flights a day its obvious when boarding starts. The flight left at 2.30, so right on time. The fokker 50 used for this flight is old but seatpitch was okay for this 55 minute flight to Bocas. After a loud and bumpy take off the crew handed out some crisps and a soda. After 35 minutes of cruising with some wonderful views at the rainforest and Caribbean beaches, the pilot started decent into Bocas airport. After a soft landing and a short taxi to the small apron our luggage appeared within minutes. We really enjoyed this flight in this old air Panama fokker-airplane.
AircraftFokker 50
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAlbrook (Panama City) to Bocas del Toro
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"airline is terrible"

(United States)

Trip Verified | Panama City to David. This airline is terrible. They made my 5lbs Yorkie go in the luggage area. They wanted me to buy one of their containers. At security they took my tweeter and very small scissors. Mind you, I traveled with my pet in cabin and these 2 items from USA to Costa Rica and Costa Rica to Panama, but in a domestic flight from Albrook to David it wasn’t allowed.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePanama City to David
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Pleasant flight experience"

(United States)

Trip Verified | Panama City to David. Pleasant flight experience on an old Fokker 100. A little expensive for what you get, but there's little competition in Panama. Seats were comfortable & spacious, though the interior of the plane had not seen an update since the late 1980s or early 1990s. Cabin crew were friendly and served soft drinks (including diet options) and plantain chips. Flight departed and arrived about 20min late.
AircraftFokker 100
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePanama City to David
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Absolutely the worst airline"

(Israel)

Trip Verified | Panama City to Bocas del Toro. This is back to the 70s. Absolutely the worst airline I ever flew. We came to the airport and they told us the flight is moved to 5 pm and the return is cancelled too and we can only take the next one at 10am. It meant we will never reach our flight to Colòmbia as it was 2hrs later. No one to talk to,. After screaming we got a letter saying that they deleted 2 flights and because of that we are stuck. Sadly Copa Air didn't care about the letter and we had to pay a penalty. We will pursue with them when we are back home. But if I gave them, their check-in, their fleet and their attitude a score it would be absolute zero.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePanama City to Bocas del Toro
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever!"

(Netherlands)

Trip Verified | Bocas del Toro to Panama City. Our Air Panama flight just got canceled, because they could combine two flights in one. No heads up in advance, just the message when we arrived at the checkin desk. We had to wait for 3 ours so they can get a higher profit, no compensation what so ever, not even a drink. Worst airline ever! I have to give a rating of one because a zero wasn’t allowed
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBocas del Toro to Panama City
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
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