Air Nostrum

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 44 reviews
6/10
3 star Skytrax Rating
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7/10

Air Nostrum customer review

(Australia)

Madrid-Murcia return. I've had a few flights with Air Nostrum now and find their flights reasonably enjoyable. Service pleasant and friendly from the FA (coffee served) and flights seem to leave on time. I was very impressed with my check-in at Murcia's small terminal and which involved ticketing right through to Tokyo using Iberia and Japan Airlines connections and the whole process was seamless and efficient. I'm not sure if I like travelling in CRJ 200s that Air Nostrum uses but that may be because on Air Nostrum at least I never seem to be able to get clean windows and am unable to see outside much at all. Do these aircraft ever get cleaned?
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Air Nostrum customer review

(United Kingdom)

MAD-NTE-MAD. We were bussed to the aircraft and boarded very efficiently. The only FA spoke perfect English and Spanish and broken French. CRJ200 series (50 seats) was clean. FA was very friendly. We were served a drink and a packet of nuts and then biscuits and another drink. FA also gave out activity books to kids and newspapers and magazines to passengers as required. Air Nostrum did very well considering Iberia's service.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Air Nostrum customer review

(Ireland)

MAD-VAL-MAD. A very satisfactory flying experience with flights leaving on time. Nice comfortable leather seats well turned out and friendly cabin crew who saw to the needs of my grandson by providing a colouring book and pencils. Light refreshments and newspapers were also provided. A pleasant change from flying budget airlines.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Air Nostrum customer review

(Netherlands)

Porto-Madrid business class. Ridiculously small space in Business class the same very narrow space as in economy. There are just 8 business class seats but if full as in my case it is no joy at all and the service is poor too. The flight left in time it was short so endurable. On arrival in Madrid the luggage was off-loaded right beside the aircraft and we had to take it from there ourselves.
Seat TypeBusiness Class
Value For Money 12345
no
4/10

Air Nostrum customer review

Gran Canaria - Valencia return. Checked in online in both directions and only had to drop my luggage at the counter. Almost full CRJ 200 and must admit that it was a pleasure to fly with this airline. Comfortable leather seats emergency exit seat so plenty of legroom for a 6'4'' passenger like me (also noticed that the other rows of seats also had above average space) although the seats were a bit narrow due to the width of the plane rather than Air Nostrum seating. The two flight attendants were cheerful and helpful: a sandwich and beer was provided (more than adequate for the time of day and length of flight (2h30m). Infinitely better flight than Iberia via Madrid Air Nostrum will be my airlibne of preference for domestic flights in Spain.
no
3/10

Air Nostrum customer review

NCE to MAD on a full CRJ-900. Flight left on time even though the plane had two busloads to fill it up. Service not extraordinary. Hostesses served us drinks and cheese sandwiches flight landed on time even though took 30 minutes in order to stop to gate. Good airline worth the price (250 euros return booked 1 month in advance) but do not expect a great service.
no
4/10

Air Nostrum customer review

VLC-TFN. El avión impecable el servicio a bordo adecuado al tamaño del avion (bocadillos mini y refresco) coste economico y puntual. Este verano repito. Clean airplane the service on board adapted to the size of the airplane (mini sandwiches and refreshment) all at a very good price. This summer I will travel Air Nostrum again.
no
4/10

Air Nostrum customer review

I have travelled on Air Nostrum a couple of times and find their service very good. I find it more relaxing than travelling on other airlines. Food consists of a sandwich or cake.
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4/10

Air Nostrum customer review

MAD-VLC-MAD in economy. MAD-VLC on Air Nostrum and VLC-MAD on Iberia. Maybe I was lucky but the experience was quite good. The flights both ways were on time and without any unpleasant incident. Connecting from Air Canada (Terminal 1 in Madrid) to Iberia (Terminal 4) was a bit of a trial. It took a good 15 minutes on the shuttle bus much of it on the highway. Air Nostrum used a Bombardier CRJ a bit tight for space. Service on this 50 minute flight exceeded my expectations. No inflight entertainment - none was expected of course given the small plane and short flight. The two FA managed to serve drinks and miniature sandwiches (an almost microscopic bun with a single slice of chorizo inside) although they had to rush to get it done. I was in the last row and the descent to Valencia airport was choppy - felt like a life raft in rough sea! Anyway service was pleasant and I give Air Nostrum full marks. On my return leg on an Iberia Airbus 320 the experience was also quite good although below Air Nostrum. FAs did their job and were reasonably pleasant. Clean plane with 3+3 configuration leather seats with lots of leg room. The flight was only half full and left about 15 minutes late but got to Madrid on time. The downside was absolutely no drinks or snacks of any kind except in business class. There was food for purchase but I didn't see a single person purchasing. No IFE or video demonstration of any kind. I had only carry-on so can't comment on baggage handling. Overall a good experience I would give Air Nostrum 4 star and Iberia 3 star.
no
5/10

Air Nostrum customer review

MAD-TOU-MAD on CRJ 900. The flight attendants provided a very good service. Even though the flight only lasted 50 minutes they did their very best on this time. The only bad thing was the announcements the flight attendant who was in charge didn´t spoke french. Maybe in flights that go to France they should speak a bit of French.
no