Air Nostrum

✅ Trip Verified | Gatwick to Malaga via Madrid. I was flying in business class with Iberia from Gatwick to Madrid and with Air Nostrum from Madrid to Malaga. The first flight landed in Madrid with a delay and my connection to Malaga was a bit strict of time also because the first flight landed on a gate far from the boarding next flight gate. I managed to get on time on the second flight and, afraid for my luggage transfer on the second flight, I asked to the crew to verify if my luggage was on board. This verification I asked, was just because for the previous 3 flights in 2017 I had with the same route with them, my luggage went lost every time. The answer was that it was not in there duties so nothing to do about. Just because this question, I received a horrible treatment during the flight. Food was awful as the service, the plane was not clean and no complaint form was provided after my request. I will never fly again with Iberia and not with Air Nostrum as part of Iberia. Dirty aircraft, no customer service, also if in business class, no decent food.

✅ Trip Verified | Madrid to Lisbon. I feel very happy about my experience with Air Nostrum. The flight was cheap, ground service was fast and helpful. The pilot and the crew were very kind. The seat was comfortable and the choice and quality of food and drinks was good and convenient.

✅ Trip Verified | Porto to Madrid. A small aircraft and we were asked to check-in our hand luggage or to leave it by the aircraft and pick it up upon arrival. I find this irritating, as I had one piece of luggage, within the rules. Other people didn't. Those should be asked to do this. Besides this, staff were nice. Seating was OK.

✅ Trip Verified | Alicante to Madrid. Uncoordinated ground staff who left 2 wheelchair users waiting without communication for over 30 minutes in a communal area. Check-in was laborious with one staff member conducting personal conversation rather than processing her passengers. Boarding was slow, very slow indeed! Two wheelchair users were left in a hot area without communication and were then boarded first. This was no problem other than other passengers being required to descend narrow stairs and wait for a bus. The bus was very full and needed to make 2 journeys. Passengers were allowed to carry with them far too much luggage and this proved to be problematic in the extreme. Following departure the staff were poorly coordinated and communication was poor. Arrival was prompt but a bus was needed to negotiate a very large Madrid airport! Clearly, much needs to be done to improve matters. One would expect better from Air Nostrum.

✅ Verified Review | IB8483 from Menorca to Palma operated by Air Nostrum. Boarding was on time and fast. The crew were friendly and their English was excellent. Apart from Spanish and English, there even was a shortened announcement in Catalan after boarding which I found very original. This was the first time this happened to me in the Catalan speaking regions of Spain. The aircraft wasn't very clean, there even was some chewing gum stuck to my window frame. For this short flight of about 35 minutes, snacks and drinks could be bought. The leg room was somewhat limited but for that short duration it was absolutely no problem at all.

✅ Verified Review | IB8496 from Palma to Menorca, operated by Air Nostrum. Boarding started with a significant delay of two hours but the ground crew were very conscious of that fact and tried to speed up the boarding process as good as possible. At boarding, the aircraft was baking hot. This bettered only a little during the flight but with the flight being just 30 minutes long, the temperature wasn't as big a deal as it would have been on a longer flight. The crew were friendly and talking to them in English was no problem at all. The aircraft was very clean. The leg room was a bit on the short side. There was no complimentary drink or meal service.

I flew from Madrid to Marseilles with Air Nostrum, everything was what I expect from flying on a short flight. I flew on a brand new CRJ1000. I liked the size of the plane, to the bigger A319. (operated by Air Nostrum's owner, Iberia). I also found the seats more comfortable than Iberia, more legroom and 2 by 2 layout rather than a three by three. Warning, If you are claustrophobic or don't like flying in small, regional jets, fly Iberia, or Iberia Express, but still very good and would choose them again.

Flew Air Nostrum from Melilla to Madrid. Was a business flexible ticket. Quality / price excellent. Ground service in Melilla is nothing special for business flyers. Just a different row for check-in. The seat comfort for a short flight (less than 2 hours) was OK even though for a business class you could expect more. Breakfast is served for free for Business class giving two or three menus. I had fruit and it was very well served with yoghurt / cheese. The quality was excelent. I asked for kosher food and this wasn't given. They said they do not have kosher menu but suddenly on my way back they brought me kosher food. No entertainment on board. Bathroom without hand towel. Cabin staff very kind.

✅ Verified Review | Our direct SAS flight (to be operated by Cimber) from Vilnius to Copenhagen had been cancelled, so SAS re-routed us through Stockholm. The airlines between Vilnius and Stockholm turned out to be Air Nostrum. Seat pitch was the same as with SAS. Cabin staff did not speak any Scandinavian language nor Lithuanian, so announcements, including security instructions, were carried out in Spanish and English, and my wife and I didn't understand. Onboard we wanted to purchase some items, such as sparkling water and a sandwich. The purser then told that none of the goods from the menu card could be purchased. I thought that it was an SAS flight operated by another airline, and I actually expected SAS service. However, the only reaction to this was that they couldn't do anything, because this was Air Nostrum. I then argued that it said SAS on the ticket, and even the SAS logo was painted on the tail wing, but also this didn't seem to bother the purser at all. She said that all food/beverage services were only for business class. When my wife made it clear that if she actually did get sick during the flight, the cabin staff would have a problem, the purser got my wife sparkling water.

Alicante to Madrid. Short flight to connect to a long haul flight. Ground staff were efficient at Iberia desk. As usual you have to leave larger carry on bags on the ground next to the plane and then pick them up on arrival next to the plane. Seats are leather and on a 2 by 2 basis in both business and economy. Service was adequate, leg room was adequate even for two over six footers.