Air Niugini

✅ Trip Verified | Flew Air Niugini because of the B767, very nice cabin in a 2x1x2 configuration. Took seat 2A, bulkhead seat, very comfortable with heaps of leg room. Staff were amazing and very attentive, food was OK, entertainment was enough for this flight of approx. 6 hrs.

Not Verified | We flew from Brisbane to Port Morseby and while in POM we had several flights delayed and then completely canceled. We had to stay in POM for two days before finally flying out. We had relatives waiting for us in Popondetta during this time who had to travel a long distance to meet us and wait. Now coming home our flight from Popondetta was over two and a half hours delayed. This means that we will miss the flight from POM to Brisabane, and probably staying another night in POM. Absolutely disgraceful service from this company. Also seems like theirs no way of contacting any of the Air Nuigini offices by phone as you will just sit their on hold like I did today for 40 minutes before I gave up.

✅ Trip Verified | Air Niugini has ruined my Easter holiday. I have a holiday reservation at Walindi Plantation Resort, Kimbe, from 7-10/4. I have booked Air Niugini domestic flight from Port Moresby to Hoskins on 7/4. The 7/4 is canceled with a SMS notification at 10am on 7/4, and rescheduled to 8/4 3.25pm, which is fine as it's only one day difference. I check in again for 8/4, and this flight is further delayed to 4.45pm without any notification during the dropping of my luggage at counter, well, which is also fine for me as it's only 1 hour plus delay. Finally when we are supposed to queue up for boarding, at 4.45pm sharp, the airline makes announcement to cancel the flight, and reschedule to the next day 9/4, for departure at ridiculous 4.55am. If you can't afford to operate the flight, just don't take my booking or notify earlier in case of flight change so that we can manage our travel. For what that you still check us in, and get us waiting in the boarding lounge just for your cancellation announcement, instead of a departure. The customer service counter is full of chaos with the staff having no compassion to comfort the frustrated crowds.

✅ Trip Verified | Manila to Brisbane via Port Moresby. Delayed my plane by 36 hours. Wasted 2 days. Had paid for Business class upgrade but “they couldn’t find it in the system. Had no problems keeping the money.

Not Verified | Terrible service. Well over 2 hours to check in, queues have no seats, not even been through security yet. Not a single apology or justification from a member of staff. Oh and they made sure the business customers pushed into the economy queue stands to be seen first.

✅ Trip Verified | Without any doubt this is the most appalling airline I have experienced. Think Jetstar and it's even worse. 3 hours sitting on a dirty run down aircraft before we could get a glass of water. That of course included sitting in the heat on the runway for an hour before leaving. I've now just experienced their check in a return flight. Only 2 people waiting and it took 30 minutes before I got to the counter. If you have any option choose that, even if it is Jetstar.

✅ Trip Verified | Flew Wapanamanda-Port Moresby-Singapore on 20-21 March 2022. The domestic leg was on an old Dash8-200 aircraft always used on this route. It became the noisiest flight I have had for many years. Service on board given (juices and biscuits). Half load. Free seating. Allowed to check in 30 hours in advance. Flight delayed 25 Minutes which is bearable. Smooth check-in, and very fast luggage delivery in Moresby. The international leg was eased by the airline’s Helpdesk who advised promptly on corona and other documents requirements/changes to avoid any check-in panic or denial. Check-In took long time due to loads of document checks. 3 counters open was hardly enough for the only 60+ passengers, e.g. it took me alone 25 minutes to get a BP issued. Lack of a full alliance with e.g. Oneworld, complicates things – Qatar, who issued my ticket, including for onward flights, is only a partner. Lounge access in POM were generously given to all the airlines’ frequent flyers. Their lounge was good in terms of hot foods offering, view, and space (we were only 5 visitors to fill 145 chair-spaces). Drink offering were shockingly poor; absolutely no alcoholic beverages beyond milk and sodas - and the coffee was burnt to the level to call the fire brigade. The actual flight was on an aged, noisy, but well refurbished B767-300. Flight punctual and even early in both ends. FAs were kind and informative. The complete lack of alcoholic beverages is completely sub-par: it was apologized by FAs and said to be temporarily and change back by April 2022 to be re-instated. Only 1 meal service on a 6 hours’ afternoon flight is scarce. Food offerings were 2 options, beef and chicken – that complemented the offerings from Paradise lounge well where we had fish, fish-balls, lamb, and cheeses. No WiFi nor IFE onboard – but flight monitors at every seat made us know the name of all Indonesian islands passed. Power outlets provided at every seat. While business class was full, there were only a 10% load in economy which gave us all the space in the world to flat out. Can only rate to 7 of 10 but will add 1-2 more when the full drink repertoire returns.

✅ Trip Verified | Singapore to Wabag via Port Moresby 2-3 March 2022 on B767-300 and Dash 8-300, respectively. Flights on time. Transit in POM was 3 hours which was just enough time to fully disembark, tests, transit, luggage, and check-in onward travel to remote provinces. Old aircrafts, both of >25 years of age but well taped together. Ground service and Helpdesk excellent, prompt and cooperative. At a certain stage the airline allowed me to keep the domestic ticket open as they realised the numerous changes: I had to change ticket 4 times due to strict and changing travel/entering regulations to PNG - all worsened by Corona and transit variations (first 2 legs from CPH via DOH to SIN) in Singapore including “transit clearances”, immigration’s approval, tests, visa, criminal record certificate, vaccinations, etc. What happened to all the fun in the World? Gate pass and Check-Ins were easy in SIN as well in POM. The airlines’ cooperation with Qatar Airways is smooth and ease procedures as reduce ticket price. Moreover, their Oneworld Cooperation granted me free access to Qantas Business Lounge in Singapore which was a great relief and a pleasure of some luxury. The first flight was a night flight and a fully acceptable hot dinner was served. Could stretch out and sleep even in the very noisy B767. No inflight entertainment (just map tracking). No alcohol offered on board on any of the 2 flights. Ample seating space. Mediocre on board services - but somehow OK. Airbridge only provided in Singapore - had to walk while disembarking in POM and onwards. Domestic ticket was reissued with ease in the international airport, and thereafter allowing me to check-in before entering the very crowded domestic airport 400 meter away. Baggage allowance followed the internal flight, otherwise only 16 kg, which is half. Domestic boarding gates were in the open under an open roof. It was clear and easy. Onboard, catering was minimal (juice and snack), but appreciated. The sole FA was well-groomed, effective, and took well care of my bulky hand-luggage put into a front cabinet. Underway, a ceiling panel dropped half-down in the cabin and was then hold up by passengers for 30 Minutes. FA tried to tape it up, but failed. The destination WBM has 2-3 flights per week and the trip took 90 Minutes over hostile, forest covered mountains. Would fly again.

✅ Trip Verified | You can wait in a line to checkin, for hours, and get little to no customer service because the airline overbooked. They process executive “priorities,” and leave ordinary people to wait. In queues with no social distancing. There is no communication by Customer Service staff to help explain the situation. Sometimes they leave the desk, and disappear. Leaving us looking at each other, wondering what is happening. There is no empathy. These are trying times to say the least with Delta on the rise, but these situations can be avoided if airlines operated with compassion. It is unethical to overbook. It is unethical to rebook for flights knowing the airplane is undergoing maintenance. It is unethical then to provide no water or refreshments onboard a later plane - after passengers have been waiting 8 hours. We arrived in Port Moresby, exhausted, hungry, thirsty and traumatised - 9 hours later. Customers deserve better service. I was later told that this is the new normal for Air Niugini and that has been occurring for the past three weeks and is expected to continue right up until Christmas as the airport gets redeveloped. This practice, on early bird flights to bump passengers off because of overbooking will continue. Air Niugini's Dash-8 fleet are old and in desperate need of repair.

Not Verified | Port Moresby to Hong Kong in December 2019. I was overweight on luggage. But the airport treatment I got, was traumatic. The power was off. The internet was off. I either had to pay $800 or leave my bag behind. I wanted to pay the fine, but the power was off for hours. I could not change currency. I could not pay the customs, because they could not give me a receipt. I almost missed my flight.