Air Niugini

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 54 reviews
4/10
3 star Skytrax Rating
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3/10

“no communication on the delay”

(Fiji)

Not Verified | This airline is a complete mess! I flew Air Niugini from Honiara to Nadi and oh boy! I have never come across an airline as unreliable as this one. I was initially meant to fly the 737-800 which comes with IFE and charging ports but a day before our trip our aircraft got downgraded to a Fokker-100. When I asked why the aircraft was downgraded they had no answer. The check-in took AGES! A good 10 minute per passenger. The flight was scheduled for 2pm, a day prior I got a text saying the flight will no will leave at 3.40pm. This was updated on the Fiji Airways app but not the Air Niugini app. Anyways to be on the safe side I went to the airport at 12.30 to check in by 1pm. When I got to the airport the screens read 2.55pm as departure. The flight actually left nearly 5pm because of which I missed my onward connection in Nadi. All this while there was no communication on the delay and the reason for the delay. No ground staff in sight in international departure except when it was time to board. I had requested a special meal, that was not loaded so the poor crew had to put something together for me. The crew are literally the saving grace of this airline. They are genuinely passionate about their jobs and they went above and beyond to make every passenger feel welcomed. I give 5 stars to the crew, only to them. Literally the only good thing about this airline.
AircraftFokker 100
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHoniara to Nadi
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Terrible to fly with"

(Australia)

Not Verified | Terrible to fly with. 4 of 4 flights delayed on 1 trip. Lied to by staff AND management. Lost hundreds of dollars, thousands If you include work, all cos of them. There's a lot more but in a nut shell, save yourself the trouble - DONT FLY WITH THEM
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBrisbane to Manila via Port Moresby
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"this company is totally unreliable"

(France)

Trip Verified | I have booked many flights with Air Niugini. In the specific case, my flight from Honiara to Port Moresby has been Rescheduled (2:30hrs later). Because of this reschedule I will not be able to catch the last flight from Port Moresby to Goroka, and also be obliged to pay an Hotel in Port Moresby. I have written 6 times to AirNiugini Customer Service for a refund: no answer. I was told by friends that this happens very often. We are big travellers (EPS) and it’s important to give the message that this company is totally unreliable!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePort Moresby to Honiara
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"Staff were amazing"

(Australia)

Trip Verified | Flew Air Niugini because of the B767, very nice cabin in a 2x1x2 configuration. Took seat 2A, bulkhead seat, very comfortable with heaps of leg room. Staff were amazing and very attentive, food was OK, entertainment was enough for this flight of approx. 6 hrs.
AircraftBoeing767-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RoutePort Moresby to Singapore
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Absolutely disgraceful service"

(Australia)

Not Verified | We flew from Brisbane to Port Morseby and while in POM we had several flights delayed and then completely canceled. We had to stay in POM for two days before finally flying out. We had relatives waiting for us in Popondetta during this time who had to travel a long distance to meet us and wait. Now coming home our flight from Popondetta was over two and a half hours delayed. This means that we will miss the flight from POM to Brisabane, and probably staying another night in POM. Absolutely disgraceful service from this company. Also seems like theirs no way of contacting any of the Air Nuigini offices by phone as you will just sit their on hold like I did today for 40 minutes before I gave up.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBrisbane to Popondetta via Port Morseby
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"staff have no compassion"

(Malaysia)

Trip Verified | Air Niugini has ruined my Easter holiday. I have a holiday reservation at Walindi Plantation Resort, Kimbe, from 7-10/4. I have booked Air Niugini domestic flight from Port Moresby to Hoskins on 7/4. The 7/4 is canceled with a SMS notification at 10am on 7/4, and rescheduled to 8/4 3.25pm, which is fine as it's only one day difference. I check in again for 8/4, and this flight is further delayed to 4.45pm without any notification during the dropping of my luggage at counter, well, which is also fine for me as it's only 1 hour plus delay. Finally when we are supposed to queue up for boarding, at 4.45pm sharp, the airline makes announcement to cancel the flight, and reschedule to the next day 9/4, for departure at ridiculous 4.55am. If you can't afford to operate the flight, just don't take my booking or notify earlier in case of flight change so that we can manage our travel. For what that you still check us in, and get us waiting in the boarding lounge just for your cancellation announcement, instead of a departure. The customer service counter is full of chaos with the staff having no compassion to comfort the frustrated crowds.
AircraftFokker 100
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePort Moresby to Hoskins
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Delayed my plane by 36 hours"

(Australia)

Trip Verified | Manila to Brisbane via Port Moresby. Delayed my plane by 36 hours. Wasted 2 days. Had paid for Business class upgrade but “they couldn’t find it in the system. Had no problems keeping the money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Brisbane via Port Moresby
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Terrible service"

(United Kingdom)

Not Verified | Terrible service. Well over 2 hours to check in, queues have no seats, not even been through security yet. Not a single apology or justification from a member of staff. Oh and they made sure the business customers pushed into the economy queue stands to be seen first.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Brisbane via Papa new Guinea
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

" the most appalling airline"

(Australia)

Trip Verified | Without any doubt this is the most appalling airline I have experienced. Think Jetstar and it's even worse. 3 hours sitting on a dirty run down aircraft before we could get a glass of water. That of course included sitting in the heat on the runway for an hour before leaving. I've now just experienced their check in a return flight. Only 2 people waiting and it took 30 minutes before I got to the counter. If you have any option choose that, even if it is Jetstar.
AircraftF100
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrisbane to Port Moresby
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"lack of alcoholic beverages is sub-par"

(Denmark)

Trip Verified | Flew Wapanamanda-Port Moresby-Singapore on 20-21 March 2022. The domestic leg was on an old Dash8-200 aircraft always used on this route. It became the noisiest flight I have had for many years. Service on board given (juices and biscuits). Half load. Free seating. Allowed to check in 30 hours in advance. Flight delayed 25 Minutes which is bearable. Smooth check-in, and very fast luggage delivery in Moresby. The international leg was eased by the airline’s Helpdesk who advised promptly on corona and other documents requirements/changes to avoid any check-in panic or denial. Check-In took long time due to loads of document checks. 3 counters open was hardly enough for the only 60+ passengers, e.g. it took me alone 25 minutes to get a BP issued. Lack of a full alliance with e.g. Oneworld, complicates things – Qatar, who issued my ticket, including for onward flights, is only a partner. Lounge access in POM were generously given to all the airlines’ frequent flyers. Their lounge was good in terms of hot foods offering, view, and space (we were only 5 visitors to fill 145 chair-spaces). Drink offering were shockingly poor; absolutely no alcoholic beverages beyond milk and sodas - and the coffee was burnt to the level to call the fire brigade. The actual flight was on an aged, noisy, but well refurbished B767-300. Flight punctual and even early in both ends. FAs were kind and informative. The complete lack of alcoholic beverages is completely sub-par: it was apologized by FAs and said to be temporarily and change back by April 2022 to be re-instated. Only 1 meal service on a 6 hours’ afternoon flight is scarce. Food offerings were 2 options, beef and chicken – that complemented the offerings from Paradise lounge well where we had fish, fish-balls, lamb, and cheeses. No WiFi nor IFE onboard – but flight monitors at every seat made us know the name of all Indonesian islands passed. Power outlets provided at every seat. While business class was full, there were only a 10% load in economy which gave us all the space in the world to flat out. Can only rate to 7 of 10 but will add 1-2 more when the full drink repertoire returns.
AircraftDash 8-200 / Boeing 767-300
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWapanamanda to Singapore via Port Moresby
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
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