Air New Zealand

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 875 reviews
5/10
4 star Skytrax Rating
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5/10

Air New Zealand customer review

(United States)

Having just returned to the US after visiting New Zealand. I wish to comment on the economy seating on B777-300 compared to the B777-200 AKL-LAX. The seats in the new B777-300 are ridiculously cramped both in width and pitch. I had the fortune to buy the emergency seats on both legs but would have struggled if I had been in normal economy on the B777-300. In addition the extra crammed in seat reduces the aisle width to uncomfortable levels for both sitter and walker. Perhaps you should be calling them Hobbit Seats for Hobbit sized people. Even your steward staff were complaining bitterly about the negative feedback they had received from cramped Kiwis. Did Air New Zealand get any focus groups to try these seat mockups for size or did Air New Zealand marketing people get done over by the people who sold the premium seats? Your superb airline staff cannot overcome the 12 hours of cramped misery that that I heard people complain about.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air New Zealand customer review

(United States)

My wife and I traveled on 2 transpacific flights (ANZ 01 ANZ 06) recently and arrived at LAX 2 days before the Friday Nov 1 bombing. These flights and two others from and to Melbourne were the most comfortable international flights we've ever taken and we started flying internationally in 1968. We'd recommend Air New Zealand. Auckland International Airport was also superb though I speak less enthusiastically about Melbourne. My only negative is why does ANZ continue to use LAX? That airport was a total mess and the pits before the recent shootings. Its (among other US airports - DTW for example) a national disgrace. Can't you fly into something close in LA and skip LAX?
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air New Zealand customer review

(United States)

Flew on business class YVR-Auckland-Brisbane-Auckland-YVR on 772ER. Great business class seats. They made up our flat bed like a 5-star hotel maid service! Another plus are each seats are added with memory foam on top of the bed. Food also excellent! One little set back was few attendants were rude but the majority were friendly and courteous. Also flew on Air New Zealand Link flying between Auckland-Blenhiem aircraft's are old and cramped. Did not alter my flight experience because these such a short flights with stopover in Wellington.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air New Zealand customer review

(Australia)

I flew from Perth to Auckland return thinking Air NZ was as good as it use to be. I was so wrong! Cramped packed flights bad service below average food. I also paid for and did not receive a meal on the return fight. Air NZ you have allowed yourself to slip into Budget airline status. You have lost another long time customer.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air New Zealand customer review

(New Zealand)

Flew SFO to AKL. An absolute nightmare. The plane was full and very cramped. Service was non existent. The staff sat in the galley for nearly the entire time and when I went to get a drink I had to lean over the steward who was reading a newspaper and he sighed loudly because I had disturbed him. No offer of help at all. I ended up pouring drinks for the passengers that where queuing. Toilets were a disgrace and stunk to high heaven. After a year of saving and sacrifice to take this trip it seemed like a huge waste of money. I will never fly long haul with Air NZ again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air New Zealand customer review

(Australia)

BNE-AKL-SFO then LAX-AKL-BNE in Business. 3 legs on 777-300ER and 1 on 747-400. Excellent service on all legs seats comfortable entertainment and food/wine generally of high standard. Lounge in LAX perhaps too small for the number of visitors. Otherwise would recommend highly.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air New Zealand customer review

(New Zealand)

We travelled NZ1 LHR to AKL on 13 October and had a wonderful flight with great service from a dedicated cabin crew on both legs. Our issue is that a traveller was allowed to fly with bare feet in sandals which he took off on boarding. This is the second time we've encountered this on an Air New Zealand Business class flight I was sitting in 4A and this person was in 5B with his dirty feet on the ottoman in front of my view the whole way. Thankfully he got off in LA. As I said this is the second time this has happened to me and I think it's horrible.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air New Zealand customer review

(United Kingdom)

Flew LHR to LAX in Premium Economy and return four days later on the 777-300 ER. Totally sold on the product way better than BA or Virgin in my opinion. Enjoyed the sense of humor with the safety demo tape good one Air NZ!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air New Zealand customer review

(New Zealand)

AKL-YVR (Vancouver) - YVR-AKL. We had a good flight both ways. Our flight was on time going to Vancouver and 45 minutes earlier coming back to Auckland. Some cabin crews were friendlier than the others. (They need of a bit of re-training). The food was good as well as the inflight entertainment and seating. Overall we are always satisfied with Air New Zealand!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air New Zealand customer review

(Germany)

NZ1 on 13/10/2013 NZ2 on 21/10/2013. Best airline experience from LHR-LAX. Amazing service really comfortable proper bed super food and a great crew. Faultless service. Can definitely recommend business class.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes