Air New Zealand

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 848 reviews
5/10
4 star Skytrax Rating
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5/10

Air New Zealand customer review

(New Zealand)

My flights were from Christchurch to Auckland return. I was reasonably happy with everything except the seating. On both flights I was allocated a middle seat with no choice of changing. The space between the seat rows has been reduced so much my knees are jammed into the seat in front and when the passenger in front also reclined their seat there is no space to move or read. The passengers on either side of my seat both claimed the arm rests and I had to continually jostle for space. On one flight the passenger in front was not asked to put their seat upright before landing. I used to enjoy flying but now dread the thought of it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Air New Zealand customer review

(Indonesia)

SIN-LAX-AKL. Really good trip although delayed 1 hour in Singapore's Changi Airport. All passengers got Vouchers for Burger King. Arriving at Auckland Airport I waited in the Air New Zealand Lounge clean and organized! It became one of the favourites of the trip.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air New Zealand customer review

(New Zealand)

AKL-LAX in Economy. Great to finally use the check-in machines at AKL for flights to N. America (now we just need online check-in). Efficient boarding and the dinner service was prompt after take-off which maximises sleep time. Dinner was a nice but salty corned beef. Seat is comfortable crew were professional but rather cold. Breakfast was fine - but I find most airlines breakfasts nasty so this is a plus. It'd be interesting to see what my opinion was if there was any competition on this route for NZ. But for a monopoly the experience was more than good enough.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air New Zealand customer review

(United Kingdom)

I travelled from LHR via LAX to New Zealand on 10 Sep 2013 and returned to LHR the same way on 3 Oct 2013. I cannot praise Air New Zealand's service highly enough. Everything was perfect and in my opinion could not be faulted. A wonderful airline!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air New Zealand customer review

(Australia)

MEL-AKL Sep 2013 on 777. Business class overall generally what you'd expect but more expensive and not quite the experience of other trans-Tasman options. Herringbone seating comfortable enough but I am not a fan of the angled nature of it; window seats angled into the cabin making looking out of the window difficult. In-flight entertainment food and beverages and service competent but not outstanding. Air NZ lounge in Melbourne nothing to write home about no view other than the underside of docked aircraft and minimal food and drink.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air New Zealand customer review

(United Kingdom)

LHR-LAX-AKL-LAX-LHR. First time flying Air NZ and was very impressed with the in-flight experience. Service excellent and lie flat seats on 777 were fabulous. Inflight entertainment has full TV series (not the one-off episodes provided by many other airlines). All in all I would recommend Air NZ. One small complaint is the transit through LAX (and therefore US customs/immigration). Would be improved by transiting through Vancouver or even Mexico City.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air New Zealand customer review

(United States)

Wonderful service accommodation and staff throughout my journey from LAX-AKL. The VIP lounges are excellent and well stocked and the Premier Business class seats are the best lay flat seats I've travelled in. Wonderful meals and wine selections too! Koru Club in AKL is huge and has plenty of room to stretch out and drink/eat.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air New Zealand customer review

(New Zealand)

AKL-LAX-AKL in September. Economy class outward and Business Class inward. My high rating reflects the stellar service and quality of the product in Business class its on a different planet to Economy Class. I snared an exit row seat at a $75 premium on the outward journey. There was plenty of leg room but the width of the seats seems like it is decreasing every time I'm on one of their 777-300's. Luckily I was on good terms with my neighbour. The night time trip down to the toilets is a nightmare having to manoeuvre your way through this obstacle course of legs blankets headphone cables in the aisles. I dread the day when the 747-400s are retired and the 777-300s are the only way to get to the US. Returning home in business class you were in a different world luxury space and privacy is the epitome of what this award winning airline does very well. The only thing that drops this review from a 10 to a 9 was the fiasco at LAX just before the plane departed when the ground crew decided everyone needed to have their cabin baggage weighed. It was a fiasco and yes I agree cabin baggage size and quantity needs to be monitored closely but the manner in which this exercise was performed at the departure gate in particular by one of the two ground staff it really was unprofessional.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air New Zealand customer review

(United Kingdom)

We flew economy from Auckland to Perth. Without doubt the worst airline we have flown. Arrived at 4am for our 6am flight and were unable to check in on the self check in machines. We spoke with a member of staff and told them our problem his response was "yep that's cause your flights been cancelled." No further words no help nothing! We hadn't even been contacted. Eventually we managed to get out of him that we to go speak to someone at the customer service desk. The customer service desk then sent us to Qantas as they had booked us on another flight to Perth. Their check-in had already closed we had to head back to customer service who after 20 minutes booked us on a flight at 2pm and gave us a couple of food vouchers. We then went to check in and were told we had to pay for our baggage-the flight cost nearly $700 each so why do I have to then pay $80 for baggage! Also told that if we wanted any food we had to pay for it even though it was included on our journey from Perth. We were extremely angry about the way Air New Zealand staff had treated us and it completely ruined our trip to Perth. I will definitely not book through them again and in future will be going with a decent airline like Qantas who can't do enough for you.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air New Zealand customer review

(New Zealand)

HKG - AKL 17th Sep 2013 Business Class. I was very impressed with this flight. The 777 lie-flat beds are extremely good and they actually make them up like a real bed. Food was excellent and the cabin crew attention was about as good as you could get. I fly NZ - UK return relatively frequently and this is one of the best flight legs I've ever had. I would use this again no hesitation.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes