Air New Zealand

BNE-AKL-SFO then LAX-AKL-BNE in Business. 3 legs on 777-300ER and 1 on 747-400. Excellent service on all legs seats comfortable entertainment and food/wine generally of high standard. Lounge in LAX perhaps too small for the number of visitors. Otherwise would recommend highly.

We travelled NZ1 LHR to AKL on 13 October and had a wonderful flight with great service from a dedicated cabin crew on both legs. Our issue is that a traveller was allowed to fly with bare feet in sandals which he took off on boarding. This is the second time we've encountered this on an Air New Zealand Business class flight I was sitting in 4A and this person was in 5B with his dirty feet on the ottoman in front of my view the whole way. Thankfully he got off in LA. As I said this is the second time this has happened to me and I think it's horrible.

Flew LHR to LAX in Premium Economy and return four days later on the 777-300 ER. Totally sold on the product way better than BA or Virgin in my opinion. Enjoyed the sense of humor with the safety demo tape good one Air NZ!

AKL-YVR (Vancouver) - YVR-AKL. We had a good flight both ways. Our flight was on time going to Vancouver and 45 minutes earlier coming back to Auckland. Some cabin crews were friendlier than the others. (They need of a bit of re-training). The food was good as well as the inflight entertainment and seating. Overall we are always satisfied with Air New Zealand!

NZ1 on 13/10/2013 NZ2 on 21/10/2013. Best airline experience from LHR-LAX. Amazing service really comfortable proper bed super food and a great crew. Faultless service. Can definitely recommend business class.

Air NZ has gone downhill lately and is more like a budget airline. Couldn't use the electronic check in kiosk and there was no-one to help. When we finally found someone she was very rude about our baggage told us we couldn't take one bag then just walked off and left us even though we were within the weight limit. Very rude. We would have been allowed a stroller for our baby but not a bag. Infants are allowed a carry on bag (not checked in) but as parents travelling with young children the last thing you need is another bag you have to lug through the airport. The assistant at the bag drop wouldn't help me get our bags on the conveyor even though I was carrying a baby at the time. Another passenger kindly helped instead. There were spare seats on the plane but they don't put them next to the people with kids who could really use them. Meals were tasty but small.

I booked on a flight from Los Angeles to Auckland on a 777-300 premium economy specifically to travel in their 2-2-2 Space Seating on a colleagues recommendation. Air New Zealand changed the aircraft to a 777-200 without any recourse. This aircraft is equipped with the old 3-4-3 economy seat type configuration and just not worth the additional cost especially as I was allocated a middle seat. You may as well travel in economy. Be aware you may book on a 777-300 to secure a space seat in premium economy just to be bumped to a 700-200 economy seat. I will be staying with Emirates or Qantas.

Latest aircraft on a flight from CHCH to AKL NZ 510. Seats do not have any ability to recline backwards (even slightly) leaving tall passengers with a very uncomfortable ride on a brand new aircraft. I cannot imagine who at Air New Zealand made the decision to eliminate adjustable seats on this large aircraft.

Flew from Rarotonga to Auckland to Blenheim pleased on the way to Rarotonga on the B777-200 but the return flight was at midnight so I had to pay another night stay then found that I was flying on an A320 for 4 hours. Auckland to Blenheim on the Q300 better than the Beach 1900D. The cost was crazy to Blenheim but Rarotonga was better. I got free drinks because I had Works Deluxe. Highly suggest the works!

Had a great trip MEL-AKL-LAX. The food and service were first class on full planes. This is the best way to judge an airline and New Zealand kept up the service all the way. The planes were all on time and I was impressed with the economy section meals. I needed an aisle seat and the staff went out of their way to get the seat for me. The inflight entertainment was second to none and the planes modern and comfortable.