Air New Zealand

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 849 reviews
5/10
4 star Skytrax Rating
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10/10

Air New Zealand customer review

(United States)

I flew from SFO to Auckland. The entertainment system is phenomenal. I did not run out of movies to choose from the whole plane ride was not enough for me to watch all the movies available unlike the other airlines with limited movies. Other airlines like United charges for entertainment access (ridiculous). The food is filling and the unlimited wine helped. The seats are very comfy with plenty of leg room the only problem is getting out when the people seating in front of you all have their seats reclined it gets pretty tricky. Nevertheless I will certainly chose Air New Zealand again if given the chance.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air New Zealand customer review

(New Zealand)

NZ 9 and 10 flights from Auckland to Honolulu return. This could not be considered even remotely close to what business class travel should be. Check your own bags in late departure with no reason given shoddy lounge poor food and beverage choice with disinterested slow cabin staff. The plane itself is worn out too. I would definitely not be encouraging anyone to pay to fly air NZ business class. Might be just worth the cost of an economy ticket.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air New Zealand customer review

(Australia)

Regular ANZ flyer most recently SYD-AKL 7th Feb 2014 then WEL-SYD 12th Feb. Seat+Bag ticket. SYD-AKL on larger plane (777). Boarding was an issue - boarding gate too small for size of plane/number of passengers and then many passengers started queuing up before boarding called which meant that boarding by row numbers was a bit pointless. Onboard all good as usual although was very cold and I had to get a blanket also I'm a bit sick of the Hobbit safety video. Service great - lots of staff on hand to help with self check-in and bag drop. Onboard didn't have much to do with staff but seemed fine as usual. Used ANZ smartphone app for first time - very nice app and easy to use with helpful info. WEL-SYD on A320. Online check-in easy. Much easier boarding with smaller plane. Otherwise flight similar. Overall - not used to the larger plane with longer boarding and alighting time and I don't really like it so will try to avoid in future bookings. Seats also seemed closer together? Entertainment OK but could have done with a few more TV shows to choose from. Don't really like their new system of paying extra for the preferential seats but understand that there is an opportunity for them to make a bit of extra profit there. Glad to have finally got some frequent flyer points for this trans-Tasman flight as previously they have not given this with the cheaper seats.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air New Zealand customer review

(Australia)

We flew MEL-LAX return in Business Premier on 3rd Dec returning 19th Jan. Although our 5th trip with Air NZ this was our first time travelling Business. I was impressed from the moment we were on the plane we were warmly greeted by the hostess and whilst getting settled were offered a pre-take off drink whilst the other passengers were boarding. At this time they also take an order for your pre-dinner drink to be served once cruising altitude is reached. Drinks and Food came out promptly and was of a high quality impressed that we were not presented with standard airline food. The lie flat beds were comfortable enough to get a few hours sleep on the long flight and definitely worth the extra money we spent. Entertainment system provided plenty of choice to suit a range of tastes making the trip going very fast. We had the same positive experience on our flight home and cannot praise Air NZ enough for such an enjoyable journey.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air New Zealand customer review

(United States)

Flew round trip from LAX to Rarotonga. The flight into Raro was fine except for the simply fair quality of food. The seating in economy was comfortable for a 9 hour overnight international flight. My primary complaint is about the terribly long lines for check-in at Raro for the Saturday night departure to LAX. The check-in counter is outside in a warm and humid climate and there are only 3 or 4 people working to serve scores of passengers and handle their baggage. We stood in line for over 1.5 hours even though we arrived 2 hours ahead of departure. There's obviously poor management for a process that occurs once per week and seemingly could easily be remedied by having a couple of more persons on staff for this check-in installation of some kiosks a faster computer system and some fans outside of the counter area. If you're infirm elderly or don't want your vacation capped off by a very unpleasant experience on your departure consider some other destination (or perhaps Virgin Australia).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air New Zealand customer review

(Netherlands)

For me the self-check-in did not work out properly. In Wellington I was kindly assisted by someone from Air NZ . Also for my return flight home the self-check-in was aborted and had to go to the kiosk in Auckland. For my last trip from Auckland (NZ) to Dusseldorf (D) there I could only get a boarding pass for just the flight from Auckland to Sydney. For the other boarding passes I had to find my way in Sydney to get the next boarding passes. Very inconvenient and stressful especially when one needs an aisle seat because of physical handicap. Finally has it been handled well by the staff of Etihad.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air New Zealand customer review

(United States)

SFO-AKL round-trip. Seat pitch adequate for my 6'1' husband but footrest is useless does not come up high enough for anyone. Recline adequate for nap. Attentive staff. Meals well presented and fairly good. Entertainment system needs refurbishment remotes in both directions needed work and sound wasn't working properly in my seat on the return. I'm pretty sure that they used the same equipment on the outbound flight as I heard a person in my (future) seat making the same complaint about the sound on the outbound leg and wasn't surprised (but was disappointed) to discover that it had not been fixed a week later (or if fixed broke again already). Choice of entertainment good when working. Efficient ground staff. Notification of delay on the return was timely and adequate. Amenity kit and water bottle holder very useful but avoid front row of premium economy where it just becomes an annoyance because there is no storage.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air New Zealand customer review

(Australia)

SYD-AKL-LAX and LAX-AKL-SYD. Consistently warm helpful and willing staff. Excellent product on the 777 with the thicker mattress on the bed (compared with Virgin Atlantic) and restaurant quality food and wine selection. Toilets are extremely small but there is a disabled one available in premium economy. Overall excellent interaction despite missed connection due to another carrier. Overall I would always choose to fly with AirNZ if possible. Unfortunately let down by their alliance with United who are the antithesis of everything AirNZ is. Would love them to have wider seats in Business on 767 as I choose to travel in business due to size and not to disturb or impede people next to me if I flew in economy. The 767 seat is my least favourite aspect of the experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Air New Zealand customer review

(New Zealand)

Auckland to Nadi Fiji on 14/02/2014 (NZ752) and back on 19/02/2014 (NZ753) and on both flights I was not given the food of my choice. On the trip to Nadi they had chicken or salmon but by the time they got to our row (which was only on row 18) they had run out of the chicken. The terrible thing about it was how the flight attendant approached the situation. She said "we've ran out of the chicken and only have salmon will you be happy with that.". No apologies or any kind word to say to a passenger who paid extra for the food! On the return trip same scenario. Except they had a choice of chicken or lamb and they ran out of chicken. Considering we were only in row 15 (and there were so many more rows behind us) to run out of the more popular choice that early on is just not right. I would've been okay with it but the flight attendant gave that same annoying line again "will you be happy with that?". The problem is I do not eat lamb. After I said to the attendant I don't eat lamb she said there was a vegetarian meal that no one has claimed will I be happy with that? again that line! I didn't think I had a choice so yes I will have it but I cannot say I am happy with it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air New Zealand customer review

(Australia)

MEL-AKL-SFO return in J class on NZ's very old 747s. Being a TG Platinum member I don't often travel on other carriers but have no real choice when it comes to the US. Have to say that flying NZ is a predominantly pleasant experience with real food served restaurant style a fantastic lie flat bed (even in the old planes) and great service from experienced cabin crew. So in the air great but on the ground they leave a lot to be desired. The self serve check in at MEL is a joke. It is not a premium service and you need to manually check that your baggage is tagged priority. AKL boarding is a schmozzle with very small gates and loads of passengers. Forget about trying to access the premium boarding gates! So all in all great on board but lousy on ground.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes