Air New Zealand

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 683 reviews
6/10
4 star Skytrax Rating
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5/10

Air New Zealand customer review

(Australia)

B747-400 Premium Economy SFO-AKL B767 Works AKL-SYD. Pretty disappointed with the NZ service offering. Old Premium Economy seat had lots of recline but the legrest didn't extend upwards enough so it was essentially useless. Entertainment had a decent selection but the system was slow and not very responsive. Food was fine although some passengers were served using porcelain mugs while others given paper cups for drinks service which was odd. Inflight service was very inconsistent some smiling while others looked like they wanted to be elsewhere. Definitely not worth it if you paid full fare for Premium Economy. B767 was old although updated with AVOD. Breakfast was basic either continental or hot.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Air New Zealand customer review

(United Kingdom)

I have been flying with Air New Zealand since 2007 primarily Premier Economy or Business. The tickets are corporate and were not bought by me. The routes flown have been both via Hong Kong and Los Angeles. Had I been given the choice I would not have flown with this airline. In general the cabin staff have been friendly and efficient but inconsistent in their service delivery. Some teams have decided to deliver the bistro experience; others have gone along with the norm. On one occasion I witnessed one of the flight deck crew talking to a passenger who was concerned about something on the aircraft. Instead of reassuring the passenger he began shouting and threatened to call security to lift the passenger from the flight. Instead of defusing the situation he drew attention to the situation causing the passenger and his family to be acutely embarrassed. Joining their loyalty scheme through Star Alliance is pointless as the Air NZ routes have become limited as they no longer go via Honk Kong. In addition although I qualified as a Gold Member this was not updated on their system and I couldn’t use their lounges or associated benefits. However the card had been issued and was at home waiting for me. A colleague has had similar experiences and written to Air NZ to complain. More than a month late he still has had the courtesy of a reply. You could put all this down to the Kiwi independence and a refusal to be subservient. However they are in the service industry and if they can’t handle it then they shouldn’t have joined. If you do travel with them you’re unlikely to suffer unduly and you shouldn’t let these things colour you impression of New Zealand.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air New Zealand customer review

(United Kingdom)

We were also in the flight reviewed by D Snyder on 4 March 2013. We suffered over 12 hours of misery being confined in a cabin in suffocating heat - the cabin crew told us it was 28/29 degrees as the air conditioning was not working - a fault which was known about a long time before takeoff. Whilst our cabin staff worked hard the flight deck were indifferent with not even the courtesy of a visit to see how bad the conditions were. We understand others like us complained to Air NZ but we did not get a reply for almost 6 weeks. This reply was wrong saying that we were offered iced towels and the opportunity to move to cooler areas of the aircraft - neither of which happened.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no