Air New Zealand

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 707 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
9/10

Air New Zealand customer review

(New Zealand)

We have flown with over 30 airlines and Air New Zealand in our opinion is the best in all classes. We travel round the world 2 or 3 times a year and closer to NZ more frequently and where possible will fly Air N Z. Ground staff occasionally let the otherwise excellent service down (mainly in NZ funnily enough)! But the planes and flight crews are above and beyond complaint. Premium economy on the 777-300 is a new experience. 2-2-2 seating and space. Plenty of room to store items good lighting thick foot cushion great AVOD choices and delicious food and beverages. Baggage delivery was very quick. Business seating is mostly on angled seating which converts to full lie flat beds.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air New Zealand customer review

(New Zealand)

Honolulu to Auckland - very cramped seating - we are both tall - bit annoyed that there were empty rows with one person there yet others were cramped. Felt like a wreck when we landed after a brilliant holiday. Air New Zealand used to be a really good airline now it feels cheap. Next time I will choose a different airline. Food was awful entertainment poor.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air New Zealand customer review

(New Zealand)

AKL-YVR 19 June. Whilst queued for check-in the computers crashed: allowing online check-in would have made everyone's lives better - but things like this happen. Was called to the gate for "immediate boarding" only to wait 20 more minutes to begin boarding. Flight left 20 minutes late but still arrived in Vancouver a few minutes early. Flight attendants usual professional polite not over-friendly NZ ones. Meal was a tasty corned beef for dinner and I had the continental breakfast shortly before arrival. Seat was fine for someone small like me (167m) but when one person reclines everyone needs to because of the pitch. Hit bad turbulence and the overhead bin above my head kept popping open. Slept well and arrived refreshed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air New Zealand customer review

(New Zealand)

WLG-HLZ. Initial flight was cancelled received a phone call to advise of new flight details. Arrived at WLG to find that the new flight was delayed 20 minutes this increased to 1 hour. There is no web check in which is unbelievable for this day and age and the self-check-in at the airport simply said "we cannot check you in please see a representative". The queue for the manual check-in counter was huge at least 20 people waiting for the one single person manning the desks. In addition there were no empty seats within several minutes' walk of the departure gate and I was not given the particular seat on the plane I chose online. Awful - next time I'll drive.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Air New Zealand customer review

(Australia)

BNE to Vancouver and return Business Class - have travelled on many airlines over the years and found Air New Zealand to be one of the best. Inflight service was excellent and the lie flat seats were comfortable. My husband is rather tall with broad shoulders he found he could even turn over and slept well. Flights left on time and check in quick and with a smile. Well done Air New Zealand. Will recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air New Zealand customer review

(United States)

15th May LAX-AKL. I have been flying for many years and to this date Air New Zealand is by far the best Airline I have flown with. I have nothing to complain about. The staff were exceptional! Comfy seat with foot rest makes a lot of difference. Very generous inflight entertainment good food and very clean bathrooms. Unfortunately on my return from NZ I had to fly with United who are affiliated with Air New Zealand. Flying with United was very uncomfortable. There is no comparison at all.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Air New Zealand customer review

(New Zealand)

MEL-WLG. A320. Very little personal space on board. You actually start to pray that the person in front of you doesn't recline their seat. You try to eat your meal and even lifting your hand to your mouth feels like a mission. Not impressed with this at all. This airline is starting to forget about what made them successful - good service good facilities and loyal customers. After 20 years of flying with them I've had enough and will now use other airlines for across the tasman.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air New Zealand customer review

(Australia)

Flew Air New Zealand from Sydney to the US (in to LAX and out from SFO). I must compliment Air NZ on very friendly staff. Ground crew are a little inefficient but cabin crew are excellent. You do need to look at your code share partners though because they are nowhere near your standards. The Air NZ premium economy seats on the LA flights are a dream. Even their normal premium economy is a definite step up from economy (and not just a cm of extra leg room). I highly recommend Air NZ for anyone who desires customer satisfaction as part of their flying experience.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air New Zealand customer review

(United States)

Very satisfactory flight March 31 LA to Auckland. Especially nice as plane not full and flight staff moved us around to have max. room for long flight. Flight 28/4/13 2 of staff in our area were very friendly attentive and gave excellent service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air New Zealand customer review

(New Zealand)

I flew Auckland - LAX on 6 May and return 26 May. First flight was on 777-200 which was looking pretty tired but that's about the only criticism I have. Service food entertainment crew and seats in business premier all to a very high standard. Return leg was on a 777-300 and although similar had a much fresher cabin a bigger touch screen TV and a really good thick mattress which they put over the bed plus two decent sized pillows. As seats they are nothing special with very limited settings but as a bed they are superb - fully flat plenty long enough and much wider across the shoulder which makes a huge difference compared to say Qantas where you feel you are in a slim fit coffin with not enough room to turn over. Crew were friendly and professional on both flights very generous with beverages and food of a very good quality not a huge selection but that's a minor gripe.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes