Air New Zealand

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 707 reviews
6/10
4 star Skytrax Rating
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5/10

Air New Zealand customer review

(New Zealand)

Flew from Wellington to Nadi on 13 July. Paid for 4 premium seats including "the works" meal option. We were very disappointed in the food as they offered only one choice of meal as they ran out of the chicken by the time they came to our seats (seated in rows 19). My children were looking forward to the chicken option but were offered only cooked Salmon. I question what proportion of people on a flight actually eat salmon. I think the menu designer made a big mistake. So out of 3 of us only one had a meal.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air New Zealand customer review

(Germany)

Overnight flight NZ2 from LAX to LHR on 22 July 2013. Sat in row 36. On entering the cabin the temperature was cool and soon after takeoff the temperature dropped to "icy". Other passengers were clearly noticing the same because there was a large request for blankets. I asked the service people to raise temperature they promised to do it but nothing happened except for some more blankets they gave to us. After one hour I complained again somewhat upset and everybody around could here it. The service staff did not seem to care much about it. They just promised to set the temperature higher but without any noticeable effect. When I was walking through the plane to warm up myself I felt noticeable temp differences between the front middle and rear seat rows. It seems that air conditioning on that Boeing 777 was working pretty unequally. In the end I could not sleep because of anger and dissatisfaction. Icy cold air seems to be a general problem nowadays I have similar experience with NZ night flights from Hong Kong to Auckland and from there to Tahiti. Food was ok. My personal conclusion is to avoid long distance travelling at all in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air New Zealand customer review

(New Zealand)

I had a negative experience recently on a San Francisco to Auckland flight. Started with a rude older staff member at check in snapping that I had to pay $150 for my extra bag. I was then told to calm down after asking for some more wine (had had 4 half glasses) sitting quietly in my seat. I was being very quiet and minding my own business. The women staff were fine but the guys were like school teachers and I was made to feel like a child after this. Unfortunately my national carrier and would like to support them but I don't have any concerns with their safety however and the food was good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Air New Zealand customer review

(New Zealand)

Flight NZ45 RAR to AKL 23 July - booked The Works in Economy - not worth it. Food was horrible. My partner and I tried both meal choices - fatty butter chicken with rubberised rice and peas or salmon with dried out mustard flavoured mash peas and corn. Managed a couple of spoonfuls of vegetables. Slow drinks service - and then given the wrong wines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air New Zealand customer review

(United Kingdom)

Travelled LHR-LAX-LHR. Boeing 777-300. 22nd June out and 7th July back. Great flight in PE 24 A. FAs very good food excellent service all round would defiantly recommend especially over Virgin on this route.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air New Zealand customer review

(United Kingdom)

Travelled from SYD to AKL and back. Outbound on a new 320 aircraft with AVOD. TV programmes free but pay for movies. To order from bar you used remote handset and swiped you card. Had nice meat pie and beer. On way back a 777 aircraft with free movies and order food from crew. Very good service from all staff and seems a very good airline. However very confusing on board service so know your ticket fare class as some get full meal service others only tea/coffee or water.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air New Zealand customer review

(Australia)

Melbourne to LAX via Auckland. Staff Service was good and the food excellent for 12 hour flight to Auckland. Seats excellent - you can not go wrong.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Air New Zealand customer review

(Australia)

My family and I were a group of 6 who flew from Perth - Auckland - Honolulu return Business class. Perth - Auckland was quite good long transit in Auckland but Koru lounge very good indeed. Auckland - Honolulu appalling. Very tired worn out B767 with the worst Business Class seats we have ever experienced. Service was mediocre. Same for return Honolulu- Auckland. Lounge in Honolulu nothing short of disgraceful and check in staff rude. Very long 9 hr transit Auckland lounge very good. Auckland - Perth promised to be good until Business class was filled with staff travelling on highly discounted fares. Most of them were quite scruffy and untidy. Worst of all the cabin service started at the rear and by the time they got to us in the front and travelling staff all got fed there was not much of a choice left for us full fare Pax. in the forward rows. Cabin staff should have offered full fare Pax first choice It is totally out of the question us ever flying on their old B767 again as it was the worst ever Business class travel we have had and on the B777 cabin staff need to look after full fare Pax much better than we experienced. Overall maybe 4/10 and that's only for the B777 for the B767 flights 1/10.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air New Zealand customer review

(Australia)

Upgraded to Business due to Air NZ changing planes with no PE. Definitely better than Premium economy having flown both. On the negative side if you had booked Business Class and paid the full price you would have been disappointed with the recliner seats. As a traveller on Business Class you would probably expect the flat bed product for any flights over 5 hours especially if overnight. I would say the seats were comfortable and are fine for a 5 hour flight. Not sure why some people have said they are worse than economy. Overall a great experience . Staff were fantastic and I can't wait to use Air NZ again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air New Zealand customer review

(New Zealand)

First time in Premium Economy (Hong Kong to Auckland). Great legroom and seat recline but seating configuration same as economy 3x3x3 so very cramped and narrow. Entertainment console in side of seat so every time you moved even a little bit you'd knock yourself off whatever you were watching. I was stuck in a middle seat so no room for sleeping at all you had to sit stick straight otherwise you'd touch those next to you very uncomfortable. Food was excellent best airline food I've ever had 2 course meals with nice china etc basically business class quality. Little night time pack of eye mask etc a nice bonus too.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes