Air New Zealand

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 683 reviews
6/10
4 star Skytrax Rating
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9/10

Air New Zealand customer review

(Australia)

Sydney to DFW in Business Premium. 777 aircraft. 200 series between Sydney and Auckland. Very comfortable. Great food and very professional crew. Overnight flight to LAX on 300 series aircraft. Seat fantastic. Great inflight entertainment. The seat is amazing slept for about 7 hours. Food very high quality. Have flown this route numerous times this year and Air New Zealand deliver each time. Will be nice when the 777 200 aircraft are updated to the 777 300 standard as the older cabins are getting a bit tired and worn. For a very comfortable flight across the pacific at a competitive price ANZ deliver.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air New Zealand customer review

(Italy)

Auckland to London via San Francisco and at the Auckland check-in they initially charged me 400$ for two extra bags definitely higher than other companies. Furthermore before going through the security they checked the carry on luggage weight so I had to go back to the check-in and pay 250$ for 7Kg excess of my trolley. In total they charged us 650$ (ridiculous). Staff at Auckland check-in were completely unqualified because they did not know how to deal with extra bags and they took the original copy of the excess baggage charges so at San Francisco airport British airways charged us other 250$.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air New Zealand customer review

(New Zealand)

After booking a flight from Christchurch to London via Hong Kong last year and being a long term Koru member we received what I can only describe as very 3rd class attention. Our flight from Hong Kong to London was cancelled after ANZ dropped this route as being unprofitable prior to March this year (travelled in May). We had to make other arrangements as LA was not an option for us. The alternative offered was Cathay Pacific who provided a truly super service. However one of the reasons my wife and I choose ANZ internationally was to be able to use the lounge facilities in Hong Kong going out and in London Heathrow and Hong Kong returning. It just makes the 22 hour flight more bearable. However during the dropping of the London - Hong Kong sector ANZ have made no alternative lounge facilities through any other airline and the code share at Hong Kong does not allow a guest since March this year. I understand the need to rationalise flight sectors but the poor way ANZ staff handled the change in my case is very disappointing and not worthy of a so called 4 star airline. Our Next international flights will be with another carrier some who offer complimentary lounge facilities and a genuine customer care attitude as a given.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air New Zealand customer review

(Ireland)

We travelled on a 767 from Auckland to Shanghai last week business class. The seats were uncomfortable if the seats were fully reclined in front. I had to climb over the next seat to get out surely this is unsafe. This is a 12 hour flight with very poor meals certainly worse than economy in fact a fellow passenger although business class elected to travel economy because he had experience of this before and stated it was far more comfortable. The seats were very uncomfortable service poor entertainment nearly non existent. We originally booked through Virgin Atlantic and your airline was code sharing what an insult to Virgin Atlantic. Their service and comfort was far superior on the second flight. I felt paying for business class for this substandard service was a complete "rip off" I certainly will never travel with Air New Zealand again and will advise others of this. I am well travelled and this is the worst flying experience ever.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air New Zealand customer review

(New Zealand)

Checked in at 8am for NZ135 to Brisbane used Air NZ Premium Check-in area then self service terminal and dropped bags off all done in 5 mins used private lift to Customs and security area through very quickly! Entered a very busy Air NZ Lounge for B/fast and coffee standard cold breakfast items but disappointed in hot food items. As we entered the gate area the flight had started to board only 1 other going through priority boarding so very quick to board shown to our seat jackets taken newspapers offered also Champagne fresh orange juice and water. Departed on time. Flight supervisor introduced himself to every passenger! Menu's handed out To start Fruit Smoothie or Fresh Juice selection of cereals fresh fruit and yoghurts then offered croissants Danish selection and toast with fruit Conserve. For the hot option I had the scrambled eggs and they were excellent I especially loved the mushroom ragout! To finish Coffee/Tea selection and hot Chocolate. Leather Seat is very comfortable and although for a short 3 hr flight. 10.4" personal Screen with everything you would need! Landed on time crew were very friendly and efficient. All passengers were held back until Business class had all left Brisbane customs not busy at all and went through very quickly leaving airport all in around 25 minutes!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air New Zealand customer review

(New Zealand)

A very disappointing experience AKL-SFO. At check in they tried to seat our party of two in different rows (eventually rectified). Got onboard the ancient 747 to find that half the archaic IFE (which had very limited options as it was) wasn't working so they had to reboot system (a long drawn out procedure). Slow disorganised service from the crew - very mixed bag with some putting in the effort and others completely uninterested and even rude at times when requesting things such as tissues. Disgusting meal (first choice ran out in 7 rows) and missed for drink services twice by the Flight Services Manager! All in all big let down and would reconsider paying the premium to fly on Air New Zealand for these long flights again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air New Zealand customer review

(Australia)

SYD-AKL-LAX. Smooth flight from Sydney to Auckland. The flight was a little delayed in boarding at Sydney because the plane arrived late but still managed to keep me on schedule for my flight to LAX as I had a decent layover. Lunch served from SYD-AKL was actually pretty good and quite tasty for airplane food. Dinner served from AKL-LAX was not so good and took forever because I was at the very back of the plane. The service was ok but not amazing and some of the flight attendants were a bit cold. When boarding the plane I had no one on hand to assist me in storing my bag in the overhead compartment and I could have done with the assistance as I'm only 5'2". In-flight entertainment was good and had a large selection. Seating was comfy and had ample leg room. Overall I wouldn't mind flying with them again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air New Zealand customer review

(New Zealand)

AKL to HKG. 772. Midnight flight. Very strange that all cabin crews in economy class were all Asian males. Services were good nice and friendly. After the meal went straight to sleep. Have to say the seat was not bad at all. Managed to get some sleep. Landing was super.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air New Zealand customer review

(Canada)

Sydney to Auckland in Business. We had originally booked 'The Works' for the short hop over the Tasman but were offered 'One Up" to bid on an upgrade to Business Class. Our offer was accepted. This was the first time on Air New Zealand and we were suitably impressed with the service food and beverage offers. We didn't take advantage of lying on the lie flat beds as it was a day flight. The safety video was entertaining and we could see that many passengers watched it unlike on other airlines where they are ignored. The flight departed and arrived on time. The only criticism was boarding at Sydney. The departure lounge was packed and was adjacent to an A-380 flight departure. We had been in the ANZ lounge and on arrival at the gate (30 minutes before departure) the flight was already boarding and there was no visible Business Class priority lane. Boarding for all passengers appeared to be a bit of a dog's breakfast.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Air New Zealand customer review

(Australia)

First time with Air New Zealand on a short hop from Wellington to Auckland. Old B733 but well maintained and with comfortable seating. Loved the safety video. Smart looking crew very efficiently managed to serve a drink (coffee tea water) and a snack during this short domestic flight. Ground staff made me check-in my carry-on as it was 1 kg over the weight limit. Wish they would enforce this with all travellers as other passengers brought large pieces of luggage on board. Flight about double the price than Jetstar on same route and as a QF Platinum will give my business to Jetstar in the future. This one time NZ booking was done due to flight times as I needed to catch an international flight from Auckland.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes