Air New Zealand

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 849 reviews
5/10
4 star Skytrax Rating
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10/10

Air New Zealand customer review

(New Zealand)

My wife and I flew to Tonga from Auckland on 5th July 2014 and returned 12th July 2014 The aircraft used on both sectors was a 19 year old 767-300. The aircraft was in pretty good order considering it's age. Departure pretty well on time. Friendly staff. Idiotic Bear Grylls safety video. Reasonable selection of audio video. Food awful vegetable frittata Air NZ has been serving for some time now. Return food much better - beef salad or butter chicken. One water round on each flight. "Kia Ora" Inflight magazine no longer in every seat back. No more than twelve copies available from magazine rack at forward cabin. Toilets clean and tidy. This is the only airline surfacing Tonga from Auckland. Good flights both ways.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air New Zealand customer review

(United States)

NZ 2 Auckland to LAX on July 13th 2014. The cabin temperature was so hot! I mentioned about the temperature several times to flight attendants. It seemed as if they agreed. I have never been on a flight where the temperature was so hot. The seats were so close together. The girl next to me was practically on my lap and she was leaning on me the whole time. For whatever reason some of the NZ planes have seats that are too high that my feet don't touch the floor. Yes I'm short! You would think that seat-proximity wouldn't matter but it still does. There's nowhere to put my feet except to have them dangle. On a 12 hour flight with my feet dangling my knees were killing me! There were no footrests or anything. I put my handbag on the floor so I could put my feet up on that but it was still uncomfortable. I didn't quite understand why the Trans-Tasman flight from Melbourne to Auckland had reclining foot rests but a 12 hour flight wouldn't? Furthermore the seats are so close that when the person in front of me is reclined if I'm not reclined I can barely move. Unless something changes drastically by the next time we go back to New Zealand/Australia I will not be taking Air New Zealand. On a side note the staff try to be friendly and helpful but that is their job. I can't really say that they are any more or less friendly/helpful that staff on other airlines. The food was decent. The wine is always nice. Entertainment needs to be updated. On a good note the flight from Melbourne to Auckland on July 11th was fantastic. But the other 3 flights I've had with Air NZ including this one were terrible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air New Zealand customer review

(United States)

My family and I flew from Los Angeles to Rarotonga and return June 15 June 28 Business class. The plane is an older 767-300. The only two possible things I could mention are (1) the seats are not very wide although adequate. (2) the inflight entertainment is somewhat dated. Thing is entertaining us is not what a good airline is all about; getting from point "A" to point "B" in a timely safe manner is and ANZ is a good airline.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air New Zealand customer review

(New Zealand)

I flew AKL-LAX on 24 June NZ2 returning LAX-AKL on 1 July on NZ5. I was in Business Class both ways. The service and attention to detail is exemplary. Even in the middle of the night pushing the call button got immediate attention. The food both ways was exceptional and it was always nice to be asked if I would like some more or is their anything else I can get you. In these days of cost cutting in service and staff on tight contracts Air NZ staff really do go that extra mile and really do look like they enjoy their jobs. The flights arrived early both ends which is always welcomed the pilots very rarely get the recognition they deserve in these surveys.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air New Zealand customer review

(New Zealand)

I recently took Air New Zealand to Sydney as part of a ticket with connections to a Vietnam Airlines Flight. Arrived early at Auckland Airport checked in with a customer service staff as their cost cutting exercise with no check in counters means that the check in kiosk does not work for when taking connecting flights and having to check your bags through. Arrived early at the gate ready to board at 6.15 am only to board 10 minutes prior to departure meaning we departed late as they have just one staff in charge of the boarding process. When on board felt like a sardine especially with the larger man in front of me with the seat bending back badly. Aircraft certainly ageing and seat very hard and uncomfortable. Food and drink okay but very basic. Entertainment outdated as well was watching something had already seen before. The Air New Zealand staff very casual and not really smiling at all and don't really care about the passengers as long as they are being paid. Can not recommend taking Air New Zealand again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air New Zealand customer review

(United States)

Horrible to say the least! My first experience was not one to remember. San Francisco to Auckland on an old plane with ripped seats flight 7 seat A40. The entertainment system was broken in my seat nice job for 12 hours watching nothing with no seats to move to. Once I arrived to Auckland found out not only was my first trip cancelled to Palmerston North but they cancelled it again for the second time each time having to retrieve my luggage and go through the process all over. Then to add insult to the situation they put me on my third flight now 6 hours after when I was supposed to fly and there was a flight which left in between this time frame and I wasn't put on that because it was "oversold". My advice don't fly them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air New Zealand customer review

(United Arab Emirates)

First experience on Air NZ. Was on the 'works" fare and it does work. Great wine and food selection. Staff were pleasant and seemed to be interact with most customers. The only disappointing part was the entertainment choice. The plane was old and had to use the remote to change channels. Overall a good flight from SYD-AKL and back.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air New Zealand customer review

(United Kingdom)

LHR to LAX and back a week later in Premium Economy. It was really excellent on all fronts: friendly and efficient service from check-in to arrival. The food was plentiful and very nice quality: a salad starter with fresh bread and NZ olive oil a warm meal; dessert cheese and biscuits and good NZ wines. Breakfast and afternoon tea were also excellent with e.g. warm scones clotted cream and jam. The food was better than BA's Club World. The seat provides lots of space and the entertainment system is stocked with films I missed at the cinema so enjoyed catching up with on the plane. The seat doesn't recline that much but there's a bean bag a big pillow and a nice thoughtful amenity kit. There were other fun touches too like a photo of shelves of books with jokey titles on the walls in the toilet. On the way out the luggage belts at Heathrow were broken so most bags did not make it to the plane. Air NZ handled this efficiently on the plane and with minimal fuss in LA we were handed US$100 in cash. This is my first time with Air NZ it's such a shame they don't fly to more places from Britain!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air New Zealand customer review

(New Zealand)

We flew Air New Zealand on our way to New York via Los Angeles return. We were impressed with the service friendliness and professionalism of the crew on all flights. They were immaculately presented and extremely helpful. This airline is in a league of its own.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air New Zealand customer review

(Australia)

Flying today with Air NZ MEL-AKL and I cant even buy food on the plane! Been told I need a credit card to buy anything and since I don't have one I guess I've got to sort my own food. Ill also add the rude manner I was told this by staff at the gate just a very unapologetic "that's the way it is" tone.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no