Air New Zealand

✅ Trip Verified | I accidentally entered a question wrong for my visa, and was denied and unable to get my boarding pass. This was my honey moon trip and only had 30 minutes before to reapply and get approval. Christopher a manager at the boarding desk, called and got approval for my new visa application over the phone. He handled the situation very well and even with some charm. I'm very grateful how professionally he handled my visa mistake, I wouldn't have been able to board get to my honeymoon without him

Not Verified | The FA’s are a little unprofessional and i’ve noticed this on many flights. I don’t know if Air New Zealand is held to a standard on how they should act, but some crew i feel take the “kiwi” attitude to the next level. On my recent flight we hit some bad turbulence and iI got pretty sick and anxious. The crew were helpful to an extent but also made me worse. When i asked a flight attendant “is this normal?” she told me it wasn’t / it was worse than what is usual and gave me a worried look. Turns out it was completely safe and the pilot had even said this. I understand we are all human but part of a FA’s job is to be reassuring, and maybe not even so honest. When i was up having a stretch, a flight attendant approached me and offered me a drink of sprite as i had been sick before. I really appreciated this and asked for another water too incase i couldn’t handle the soda. She gave me an annoyed look, and when she handed me the water she said “you better be calm now!” in a really passive aggressive tone. Upon arriving, i needed to fill in a card but didn’t have a pen. I asked a FA if i could possibly borrow one. upon handing it to me she said “don’t you have one in your bag?” which i didn’t, that’s why i asked for a pen. i understood that it was a stressful flight, but I felt very much like the FA’s were being unprofessional.

✅ Trip Verified | There was Business class available to go direct to the Gold Coast, Australia so we travelled there on an A321 Neo, we booked a works deluxe ticket where you had no one in the middle seat which was pleasant enough and the service was excellent and we can not fault. We started our journey in Tauranga and as usual loved the lounge where as in Auckland because we are Air New Zealand Gold Elite members we could use the lounge and took about an over packed lounge! We normally fly Business Class and it is in frustrating when one can’t find a seat! We flew back from Brisbane Business Class, lovely lounge in Brisbane and fantastic service on board. The boarding there was excellent only Business class and Gold Elite were able to board first and they were very strict on it so good on them! We love Air New Zealand at all times but we just cannot wait to they sort out their lounge in Auckland!

✅ Trip Verified | I flew Tauranga/Auckland/LAX return, on NZ6 & NZ3 in Business Class recently. Overall a very good experience and more so due to the great staff the company has on its team. The Tauranga lounge is great, nice and quiet, nice outlook and good food and drink selection. Not so good at the Auckland International lounge, always seems crowded now and as long as you like Curry you’ll like the food. I retreated to my normal spot right down the back with a view of the runway. If there’s one area Air New Zealand can't seem to get right (in NZ that is) it is the boarding procedure. They don’t stagger it properly and hence it’s a stampede with everyone on the flight seemingly claiming to be a Koru Club member and it’s just chaos. Excellent flight across to the US, superb staff, great food, good alcohol and a lovely bed, hence nearly 8 hours of good sleep. They had run out of my first choice for dinner, I wanted the Rib Eye Steak. Nothing else appealed so they made me up a dinner to die for (Free Range chicken) which more than compensated for the unavailability of my first choice. The return flight was equally as enjoyable. Boarding at LAX was a breeze as it was done properly, it was staggered and I wasn’t trampled to death in any stampede. Meals were great (lamb that was so tender), top quality alcohol and the best crew ever and a special shout out to Mel who had everyone’s names memorized right from the start and she worked tirelessly the whole flight. Well done Air New Zealand..

Not Verified | This flight is 17 hour long and the seats in economy are not suitable for this long journey. There is no foot rest which was so surprising and very uncomfortable for this long flight. Even in our US domestic flights we have foot rest. Space between seats are tight. Passenger sitting next to you is almost touching and no way to put your arms on arm rest without touching. And most unfortunate is their food. In such long flight they only offer one meal and a small breakfast not to mention both of them taste bad. There were no snack where other airlines offer snacks in between meals in their 14 hour flights. We are frequent international traveler and flown so many different airlines, so we can compare easily. Will never travel with them when I go to Australia again.

✅ Trip Verified | All ANZ flights on this trip were late. This one in particular (NZ8) was delayed for an hour with no announcements, no explanation, no plan for customers who would miss connecting flights. Unacceptable. Skycouch is a nice product but super expensive at $1000 each way when occupied by one person. It works well for 2 children or an adult with 1 child but is too small for 2 adults. Food and what service there is, is the same as the rest of economy. The wifi, while free, did not work.

Best things about Air N.Z. premium economy: 2 check-in bags, excellent food, attentative and professional service. However my seat (in front row) felt cramped due to arm-rest having a traytable. The leather seats & interior felt dated and worn. Bizarrely the air-con was so warm/stuffy. The pilots were outstanding though.

Not Verified | Air NZ has changed my flights for a return trip Sydney to Wellington. I now need to take 1.5 additional days off work. When I called AirNZ to ask if I could have some small compensation in the form of lounge passes the Air NZ staff member told me that Air NZ could do whatever it wanted to because of the small print in its contract. Very poor service.

Not Verified | Seats very cramped except for our original flight to Auckland where we had bulkhead seats; food and food service satisfactory; but we had an outstanding cabin service director. Excellent with passengers and very good at his job...best we have seen. Fight NZ 6 from Auckland to LAX on June 5, 2023.

Not Verified | Their customer service team is terrible. They canceled my flight due to covid and credited my account. I went to rebook today and they said the credit expired (even though their website says I have the rest of the year until my credit expires). The lady I was talking to put me on hold for an hour and then hung up! Still trying to get it sorted but would not recommend this airline. Potentially thousands of dollars down the drain. I have spoken to several of their customer service team in the past and most of them don't know what they are doing.