✅ Trip Verified
| Flying with Air New Zealand was the most unpleasant experience that I've ever had with an airline in my many years of travel. I chose to pay much more for a flight to have it direct from Sydney to Rarotonga as I'm pregnant and I want to spend as little time as possible flying. The first flight from Brisbane to Sydney was delayed and it resulted in me losing the next flight from Sydney to Rarotonga. At Sydney airport the staff were very poor in their communication and were completely unwilling to address our dissatisfaction and dismissed us by saying hat they can't do anything about it. They paid for a cheap hotel overnight and said that the food and transport from the airport was on me and would not fund this. They changed my route for the next day from Sydney to aUCKLAND and then Rarotonga. This was all beyond my control. I paid a high price for the best direct route and now had to travelled from the worst as they didn't give any other option. I tried to talk to 3 different people from Air New Zealand and the only thing they said is that they can't do anything about it because delays happen. Interesting is that when it is in the other foot there is no way to answer the same way right? If we need to change a flight after one day of the purchase we already have to pay a crazy fee, we can never be late, we can never complain about anything. If Air New Zealand wanted at least to try to be decent with their clients knowing that situation etc the minimum they could do is to offer a upgrade in the flight (as I was utterly exhausted, already lost $1000 in one night's accommodation in the Cook Islands, one whole day of my holiday, car transfer, food, shuttle etc) but not even that. This is disgusting and I wouldn't recommend it for anyone. I will never fly air new Zealand again. I could not be more frustrated. How can a company be so dismissive of a customer that has a genuine complaint and has every right to be upset.