✅ Trip Verified
| Singapore to Auckland on the 787-9. Poor service on this flight. Flight attendants look like they are about to retire and do not represent NZ at all, no style at all. Very dirty plane, air vents haven't been cleaned in ages, see photos. Lights had dirt around them. The window hasn't been cleaned, oily film from someone's hair. USB charging stopped mid-flight. Flight attendants unprofessional and unqualified like others have mentioned. The flight attendants were rude and asked 3 times what I wanted without giving me a chance to respond, gave us an ice cream tub without a spoon? This Airline is nowhere near the quality of Singapore Airlines, Qatar, Emirates. I can safely say I had better service on Jetstar for crying out loud. Meals were substandard similar to southern China airlines plastic cutlery and tasteless food no seasoning at all, however, China Southern is extremely cheap, Air NZ is so overpriced. The seat was uncomfortable not enough lateral thigh support. The Dreamliner is a joke, the 777, A330, 350 and 380 are far more comfortable planes. A huge difference between Singapore and Air NZ. Singapore ran a drink service every 45 minutes and snacks every other hour. Air NZ, on the other hand, comes every 1.5 hours with plastic cups in one hand and a jug in the other, can tell they are cutting costs. Unfortunately, they codeshare with Singapore however if AIR NZ is offered again on my itinerary I will avoid which means avoiding Singapore Airlines which is Number 1 if it means I have to stay 15 hours for a Singapore flight I would take that any day over Air NZ. Even Qantas, Sri Lankan, and Malaysian Airlines are above Air NZ. The menu, for instance, is announced over the PA no paper menu and no time to hand out hot towels and to think they charge more than their competitors? Inflight entertainment is average route map is very basic. No WIFI. Nothing to recommend here.