✅ Trip Verified
| Napier to San Francisco via Auckland. Efficient check-in at Napier with baggage checked in all the way through to SFO. Smooth uneventful flight with usual water, cookie and coffee to AKL, with an effortless breeze through immigration and security at AKL. Koru lounge served its purpose, though I have always found it fairly souls. Views over airport are good, however. No issues with boarding and settled comfortably into seat. Warning! row 24 on Boeing 777-300, has only one window instead of two.No pre-take off drink, though did receive a hot towel and choice between sparkling wine and orange juice shortly after take off. Oddly served in a plastic glass, whereas all further drinks served in glassware. Huge soft pillow, blanket and simple amenity kit were available in the seat. Dinner was extremely tasty with choice of mains and ample pouring of wine. Wife bemoaned the fact there was no Pinot Gris, though the stewardess found a couple of glasses from business class. there were two dedicated toilets, one of which was large by airline standards (located on A/B side of plane) dedicated to Premium economy. IFE was excellent with an extensive ranges of films/TV shows, though whilst the seats were great for a short haul flight, they proved not so comfortable for a haul of 12 hours. This was partly due to the cabin being very hot. The footrest was also a bit of a fiddle to move and store back into place. The majority of passengers were dressed comfortable in track-ants and seemed to nod off with little problem. We must learn from this! One thing Air NZ excels at, is the ability to order additional snacks and drinks through seat back TV screen, Free in Business and Premium Economy, though may cost, depending on fare type in economy. There was no WI-FI on this flight, though free WI-FI was available to all passengers on the return flight. Another major plus for Air AZ. A good breakfast (with the exception of the most revolting cup to tea ever!) prior to landing in SFO. The flight was then spoilt by a two and a half hour queue to get through immigration in the United/Star Alliance Teminal. All in all, a much better experience than economy and pretty close to business class, bar the seat.