✅ Trip Verified
| Auckland to Houston. Seat 2K is a window seat on the right side of the cabin. It is row two of the nine rows in Business Class on version 2 of ANZ’s 787-9. Three seats abreast herringbone configuration. The crew walks past this seat, over and over, delivering food and drinks to the seven rows of business class passengers behind it, as do passengers on their way to the business-class galley and restrooms. On my outbound flight to Auckland I sat in the last row of business class. It was a better, quieter, more private experience. Overhead storage for seat 2K, like all other window seats, is consumed by bedding. The first three rows of the center section have zero overhead storage (though the bedding can be stored behind those seats), so the passengers in the center seats must use the storage space that would have otherwise been available to passengers in the window seats. The fellow from the center seat had already filled the half of the bin that was not filled with bedding. Space is limited to begin with, and there is no usable underseat space. I pulled my mattress and pillow out of the overhead storage bin so that the fellow in the center seat and I could both stow our carry-ons. When the FA told me I couldn't put the mattress in the sizable, yawning cavity behind my seat, I told him he should try to find a space for it. So he took it away into the nether regions of the forward galley. As I sit here, my shoes are under the ottoman and there's a pillow and blanket on the floor where my feet are supposed to be. There's no armrest for my right arm. Crew is really nice in dealing with my, er, "concern" about the lack of storage space. Probably as exasperated about it as I. They are as pleasant, tactful, and as helpful as they can be. Really delightful people, dealing with what seem to be poor design features. They served champagne before departure, and that was nice. There's a little fold-out shelf behind my right arm and shoulder, but I don't know that it has any practical use. It is also lit, for some reason known only to Boeing and, presumably, ANZ. It's certainly not a place to put an empty champagne glass. The ANZ headphones are not good. I'd advise travelers to bring their own headphones. There's a jack to plug them into so that you can listen to the inflight entertainment, and both a USB charging port and a 110v outlet for your own devices. As I found on my previous long-haul ANZ flight on the same aircraft type, there appears to be a heat source under the seat. After a short time lying in the bed it becomes sweltering hot. I found the bed itself, under the mattress, to be warm. Very uncomfortable when used as a bed. The plane has large windows but they are behind you, so looking out of them requires turning your head more than 90 degrees. The view out the window would be better than the view of the feet and unclad legs of the person across the aisle, who's wearing shorts and went to bed shortly after takeoff, before dinner. Food is delicious and plentiful. Snacks are available any time. Overall, ANZ’s service is excellent, both on the ground and on the plane. The crew was marvelous. The aircraft is new and modern. But the seat layout and design, the lack of storage space both in the overhead and around the seat, and the temperature of the bed leaves much to be desired. As a result, I’m not sure the additional cost of a business-class ticket is worth the money.