✅ Trip Verified
| We were having vehicle problems and arrived to a small country airport called Kerikeri at 9.41am when the flight was 9.50am. Ordinarily, my understanding was that we had to be at the airport 30 minutes before. I paid for a full 23 kg baggage flight. At Kerikeri the attendant did not greet us. She just said you cant take the bag, you're too late, just take 7 kgs. I told her I was returning to Australia. Her attitude was brash, not helpful and she was not prepared to offer options for me after paying over $500 for the flight. She even smiled when she said sorry the bag can't go. In my mind, the bag could of been taken, thrown into the hold as people were still boarding, the plane had not turned on, the doors were still open. Kerikeri is a 'one horse airport' that if the lights turned out, there is nothing there. It has a plane come in 2 x in a day so extra service can be afforded. It is not like they are rushed off their feet. But this attitude seeps through all of Air New Zealand who provide the same type of basic people in Auckland domestic airport and I had the misfortune of this group in 5 May 2019 when no one helped to show me to my plane access. Didnt take my ticket. Just stood around and said nothing. I even almost missed my flight to Palmerston North because I couldnt understand the announcer who had a hick Pacific Island accent and could not pronounce 'flight boarding' let alone Palmerston North. Again in 18 March 2019 when the guy standing there and doing nothing, throws a ticket at my 67 year old sister because she turned up 20 minutes before their domestic flight which is stated on their ticket. He tells her that she should of been on the plane 20 minutes before throwing her ticket at her. She is running down the gang way towards her plane and the other staff stand there taking no notice that she needed help Air New Zealand are shoddy, backward group whose attitude on the ground has to come from an ingrained shoddy management culture and that should be changed. I am a NZer who is ashamed that the NZ government and NZ Tourist board would ever allow Air New Zealand to be the first experience to tourists of Aotearoa New Zealand because it is bad.