Air Moldova

Not Verified | Air Moldova cancelled my flight 3 days after taking money out of account. I found it really difficult to get anyone to engage with me and eventually they offered me a voucher to the ticket price. I refused this as I do not intend to use the airline ever again. they said there is a '€70 penalty' to take cash refund so I would only receive €6!

✅ Trip Verified | I tried to fly from Istanbul to Lisbon as I received a job offer. I had in hands: house contract, work contract signed from both parties, invitation letter from the company and even a document from the Portuguese Consulate authorizing my arrival. But yet, they have decided not to let me board with the excuse I need a visa. I am Brazilian, I don't need a visa anywhere in Europe, let alone Portugal. I've waited for about 4 hours until they decide to officially not let me board. The counter guy was absurdly unprofessional. The manager wasn't so bad. But then they tell me I need to contact an email or call some weird number that never picked up. And No one ever replied to my email attempts. I called the offices in Istanbul, Lisbon and Chisinau and none of them helped with anything. 230 euros on the trash. So trust me: they will coast you more than any other more expensive but trust able ticket.

✅ Trip Verified | Don't buy a ticket with them, they cancelled my flight a week before my travel offering me to fly 4 days later. I asked for a refund and they told me that they would refund 27 euro out of 112 euro (wonder why only 27 euro), anyway they never refunded me anything. Sent them at least 50 emails, they never replied and tried to call them, same problem never answering the phone. I have been waiting 1h on the phone and no one never answered. Don't buy a ticket with them. No help at all and no customer service and the worst is that they will never refund you.

Not Verified | Prior to flight it was a struggle to book mobility assistance for my half blind mum. Eventually I booked it and received confirmation. No assistance was provided in Chisinau for her to catch connecting flight with only 40 min to do it. She struggled on her own. I will never book them again.

✅ Trip Verified | Tel Aviv to Chisinau. They can cancel your flight any time, and if you will ask for a refund they will not accept. Try to avoid them, they only care for money. I had the worst experience with them, I waited at the airport 13 hours to take another flight instead. I will never ever fly will them again.

Not Verified | Very inflexible in giving me the dates I wanted to reschedule because of the Coronavirus pandemic, when I reschedule the dates I wanted to they gave me the dates I didn’t want to go, and I ask them for the dates I wanted and they said it was not possible for me to change the booking for those dates.

Not Verified | Chisenau was our layover stop between London and Krasnodar and our plane with Air Moldova was delayed for a substantial amount of time, leaving us worried that we would miss our next flight. However, we were able to board our plane to Krasnodar, thanks to the staff at Air Moldova. Knowing that we, along with a couple of other passengers, were getting close to missing our next plane, the cabin staff ensured that we were the first to disembark the plane. Once at the Chisenau airport, staff took us directly to our next plane, which would have taken us much longer if the kind staff had not taken us via the quickest route. Without them, we would have definitely missed our flight.

✅ Trip Verified | Chisinau to Paris. Awful customer service! Because the autofill on the pc had a mistake in my name and they told me that the correction is €90 that I understand but the lady got moody and said that there are no more seats. If i want to leave magically they will find an empty seat if i pay the full price ticket €250, and they gave me the same seat that i reserved at the beginning. I literally saw in my ticket after they printed it that they charged me for the name correction €90 and the charged me for an upgrade that I didn’t ask €160 - because otherwise they will not allow me to board.

✅ Trip Verified | Moscow Domodedovo to Chisinau. I've been using services of Air Moldova already for 3 years and I have a very positive impression. Airplanes are in good condition, come on time and the service is great. Especially, I would like to point out excellent work of online help service of Online Booking. I made a mistake choosing the date of flight and noticed it only after order has been placed. The operator gave me a fast reply to my email and was very friendly and helpful, so we could correct the date to the right one. So the problem was solved within minutes. Excellent work! Totally recommend to use this airline.

✅ Trip Verified | Dublin to Istanbul via Chisinau. Horrible, lousy airline. Will never travel with them again. Massive delays and they cancelled my ticket that I had paid for and left me stranded in Istanbul. Still in it as I write this. Trying to get home.