Air Mauritius

✅ Trip Verified | Perth to Nairobi via Mauritius in June/July 2019. Their check-in baggage allowance of 23kgs is a hit below the belt to say the least. In-flight entertainment needs a serious upgrade as movies and TV shows were outdated. Cabin crew were friendly, but most of them mainly spoke in French. They were the cheapest airline at that time of the year, and they offered 2 free nights at Hennessy Park Hotel during transit, because they have limited flights to Nairobi.

✅ Trip Verified | Mauritius to Paris. The legroom was huge for an economy seat. The seat was very comfortable and the crew was super nice. The entertainment was great, a lot of movies, series, music. The meal wasn’t that good but it was okay, and the ground crew wasn’t very present for us, and boarding was a little messy. It was a very nice flight.

Not Verified | Paris to Mauritius. The plane was new, clean and comfortable. The entertainment was good, but insufficient charging ports for electronic devices. The meals (dinner and breakfast) were good and plentiful, much better than our previous flight on Air Canada. The flight crew were friendly and helpful, and the flight which was eleven hours, was pleasant.

✅ Trip Verified | Mauritius to Paris CDG. Check in process was slow with long queues, even though I was using the priority check in queue, only two desks were open to handle 4 Air Mauritius departures, in total the wait was around 40 minutes to check in, however when I finally got to the check in desk the process was efficient. The lounge experience is detailed separately. At the departure gate, the process was chaotic. There were 9 gate staff standing around but only two actually doing any work. The staff were unfriendly and didn’t want to engage with the passengers. They gave the impression that they didn’t want to be there doing the job and did not come up to the Air Mauritius standard for customer service. This lowers the overall rating given. The gate staff began releasing passengers before the crew were ready to receive them. I was the first passenger to the aircraft and had to wait on the air bridge for 5 minutes while the cabin crew finished their cabin preparations. Once on board, the cabin crew were what I had become accustomed to with Air Mauritius, they were friendly, welcoming and helpful and are a credit to the airline. This A340-300 was one of the refitted aircraft and the cabin was very nice. This aircraft now has lie flat beds in business and the interior is now similar to the A350, minus WiFi. Seats are comfortable. Food and beverage service was good and the food was surprisingly delicious. The departure time was 22:30 so it was late to eat a main meal, but non the less it was good. Breakfast was served 90 minutes prior to landing and was adequate. It’s difficult to make airline breakfasts anything special. I didn’t use the IFE but there did appear to be a good selection of films to watch.

✅ Trip Verified | Paris CDG to Mauritius. My first flight with Air Mauritius and generally speaking I was impressed. The aircraft was an A350 so the aircraft is relatively new, which is always nice. The business cabin was roomy and comfortable. Food and beverage service was good as was the quality of the food. Unfortunately WiFi which is complimentary for Business class passengers, was out of service, which was disappointing. Seats are lie-flat bed type and are comfortable with enough space. Inflight entertainment was ok, there was a good selection of films etc. The boarding process at CDG was chaotic and very badly organised. At MRU, ground services were excellent and speedy. Generally speaking very impressed with the Air Mauritius Business Class experience and this is highly recommended.

Not Verified | Mauritius to London Heathrow with Air Mauritius. Efficient check in once computer problems solved. Flight ok, seat uncomfortable as with all economy class. No regular water supply despite dehydration risk. Very good overall, will definitely use again with knowledge gained. Much much better than BA. Like the service, like the staff, need to expand film choices out and back. Music could be better.

✅ Trip Verified | London to Mauritius in March 2019. Flight was cancelled last minute and we took off only the next day. We lost a full day and when we tried to be compensated, no answer it took 4 months before they came back to me saying I'm sorry we can do anything but next time you can have access to the salon. I was business class so I always have access to the salon and priority check in and I won't go back there. Food was average, comfort below average. The only positive was the service on board.

✅ Trip Verified | On May 20th me and my partner flew from Amsterdam to Mauritius on board one of the A340s of Air Mauritius (Economy class). I’ve read some bad reviews about the airline and its aging A340s, but I was pleasently surprised actually. The flight departed on time, and the loadfactor was around 70-80 percent. The legroom was sufficient, and the seats were comfortable with a nice headrest en decent recline. Even when the person in front of me reclined the seat I didn’t feel cramped. The only downside was the lack of IFE, as around half of the PTVs on board weren’t working. The cabin crew was very friendly and professional. Both meals were tasty (dinner and breakfast), but were a bit small. As I slept most of the flight I’m not sure how the service between the meals was. Conclusion; I was surprised by the quality of the flight, and it will be even better when the A340s are finally upgraded (set the be done later in 2019).

✅ Trip Verified | Cape Town to Mauritius return. Both flights very good in terms of cabin service, friendly engaging and polite crews, food OK (ex CPT) to good (ex MRU), plentiful drinks rounds, seat space, VOD quality (although very small screens). Both flights on time, quick baggage retrieval on arrival and a breeze through immigration + customs in both CPT and MRU. Would definitely fly Air Mauritius again and glad to have paid a little additional fare for non-stop flights rather than transferring via JNB.

✅ Trip Verified | Kuala Lumpur to Mauritius via Singapore. This is a 'trying' airline. They try, but they don't quite get it right. I had 4 flights with Air Mauritius. 1 was cancelled without notifying me and then rebooked for a departure a day later, another delayed by 3 hours and the aircraft substituted with a smaller plane. As a result of the plane substitution, all pre-arranged seating allocations were scrubbed and worse seats allocated instead. The inflight entertainment didn't work and to top it off, my partner and I were asked by the purser to move so a 10 year old boy could sit in a very slightly different configured seat with his mother to the one that they had been allocated. No other passengers were asked to move. Ground crew and on board crew carried out their jobs in a perfunctory and robotic manner, going through the motions, but not really caring at all. The inflight fish curry meal was good. The web site provides limited and misleading (or no relevant information at all) particularly in relation to updated seating maps and airline lounge arrangements.. When I called the Service Centre I was told that when I arrived in transit from Australia into Kular Lumpur on an Air Mauritius code share I would have to collect my baggage and recheck it in. This was incorrect, as was the information I was told as to which airline lounge to use. All first world problems I suppose... and perhaps not the biggest of issues for an airline from the third world. Service was passable and safety good, but nothing more and cannot be recommended. One of my flights was on an A340 which was looking very dated, particularly from an inflight entertainment (tiny screen) and seat comfort perspective (rigid, won and uncomfortable). I would definitely avoid that type of aircraft on a long route.