Air Mauritius

Fly Air Mauritius once a year and the service keeps going down. Leg room is very poor seat material is old and dirty entertainment equipment is old. On our last flight my wife pressed the service button after 10 mins no one came. She had to go to the back of the plane where all the attendants were too busy having a chat to ask for a bottle of water.

PER-MRU-PER August 2012 - A330-200. Plane is fairly new on PER-MRU legs. Travelling with toddler (under 2) and 2 adults. Economy pretty standard config and seats small but relatively comfortable. Outbound at PER not allowed to use QF lounge even though I was QP. Plane quite empty. Had to wait for 1.5 hrs for Virgin arrival from Melbourne which had 40+pax on. Even with them the flight was about 70% loading. Gave us a row of 4 to us so we were able to lay the child down for a nap. Outbound was daytime flight and quite easy - IFE very basic. Food was ok (poor entree). Not a lot of drinks (hot cabin too) and service was too quick with them wanting to get everything out the way ASAP. Toddler given an infant meal (as she was on an infant ticket) and we were not allowed to get anything else as there was no other food loaded. Return - slightly more full but this time we were given a bulkhead. Pointless with a toddler but we did have a row of 4. Word of warning the bulkhead rows the arm rests do not lift up. Overnight flight but bulkhead was near toilet which was going all night - so impossible to get sleep. Also some annoying little blue light sits right above you so its not dark either. On SSR/MRU Airport second comments from Philip Loveder below. Airport cant cope with 3 x 747 and A330 leaving at the same time. Place was packed. No chairs nowhere to sit even on the floor. If you are on your own fine but with kids its hard work! Poor timing of scheduling of the flights left a bad feeling to what was an amazing holiday.

The customer service was non existent. We were sat at the back of the plane near the toilets so the 12 hour flight we had no peace with people going back and forward. Couldn't even draw the curtain to block out the light from the area of the toilet and where the cabin crew sat. The leg room in economy was the worst we have experienced. Bad enough for me who is 5 ft 5 awful for my husband who is 6ft 2. We didn't even realise we would travel Air Mauritius for this long flight we had booked with Air France. Awful experience.

Flight MK 034 from MRU to CDG on 12-12-08. The most uncomfortable trip in business-class we have had. The seats are not only no lie-flat when you try to find a position to sleep it is not possible as you always slip downwards. The cabin-crew were unfriendly and unenthusiastic. The quality of the food was poor.

Flew SIN-MRU-KUL-SIN. Have flown several times before and I have received the same consistent good service every time. Check in was uneventful and normal. Boarding was quic the crew were smiling and friendly. The interior of the A330-200 is fresh and new. The seat though wasn't something to smile about. It was pretty cramped and I couldn't sleep a wink throughout the night flight. IFE was good decent selection of films and games. Food was also good really enjoyed it however there was no cabin presence throughout the night flight. Overall it was quite a good flight and I would recommend Air Mauritius.

On 26/09/12 my family travelled to Mauritius (11 people). We embarked on our journey from Melbourne on Virgin to Perth then boarded Air Mauritius. The first thing I noticed was how old the plane was leg room was non existent and felt really boxed in. The onboard entertainment was not working - made it hard to entertain 6 teenagers on an 8 hour flight. I felt the staff were annoyed with any request made. Upon our return to Australia the experience seemed worse. The cabin temperature was really hot which made it uncomfortable. Refreshments were only served twice. The crew were unresponsive - no politeness customer interaction no smiles - almost robotic. Service is an integral part of customer satisfaction.

Pleasantly surprised by the service. I found the seats were just too small and quite hard but overall you get what you pay for. Fair value for money attentive staff clean seats and a smooth flight.

Perth to Mauritius return. Allowed to use Qantas club lounge at Perth which was good as usual. Lounge at Mauritius less impressive and completely full due to number of departing flights. IFE terrible (about 10 films with only one option suitable for children) but otherwise reasonable. Lie flat seats were at quite an angle but reasonably comfortable for short night flight on return leg. Food was better than anticipated. In flight service was reasonable and friendly. Make sure you stick on your 'do not disturb' sticker on a night flight otherwise the staff wake you for breakfast even if you're fast asleep; if you have pre-assigned seats make sure you ensure they've given you those seats at check in; pre-load your own IFE on an ipad or laptop!

London and back in Oct 2012. I wish now I had read the reviews here first otherwise we would not have flow Air Mauritius. I agree with all the other reviews no leg room entertainment box in way of feet the worst food I have had on any flight. My daughter and wife did not eat any of the meals on the outward and return flight.

LHR-MRU-LHR 12 -17 Oct Economy class in extra legroom seats in both directions. Cabin crew were friendly with many drink rounds and smiles all round. I have to say that without the extra legroom seats I could not sit in a normal seat due to the tight space and entertainment box's under the seats. Best thing to do would be to take a few rows out and remove the entertainment equipment as its very outdated.