Air Mauritius

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 166 reviews
5/10
4 star Skytrax Rating
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3/10

Air Mauritius customer review

(United Kingdom)

Mauritius to London Heathrow. The service was below average. Food was satisfactory although served chicken for every meal. The television did not work I told a cabin crew member 3 times and she simply said 'ok I'll come back to you' she didn't for 12 hours. As for the other points they were satisfactory. Not much leg space and variety of films and shows.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Air Mauritius customer review

(Australia)

MAU to SYD. Flight was ok nice aircraft but as for cabin service - well your on your own. If you need the toilet join the line of Economy passengers for Business Class facilities. A request for water was met with "try economy".
Seat TypeBusiness Class
Value For Money 12345
no
10/10

Air Mauritius customer review

(United Kingdom)

Business Class from MUR to Paris. Usual great service. Clean A340. Crew very pleasant and smiling. Wines and food was ok. Seats aren't the most modern but plenty of space and very comfortable. Left on time and arrived 10 mins late. This is a late flight so they quickly serve dinner then close cabin down for the night.
Seat TypeBusiness Class
Value For Money 12345
yes
1/10

Air Mauritius customer review

(United Kingdom)

Paris-Mauritius-Paris Economy on A340's. Poor service on both flights. Seats very uncomfortable they seem to tilt forward and have limited space. Food OK but drinks service appalling. 1 trolley service and 1 round of soft drinks for 11 hr flight! If you wanted more drinks you had to go to the galley at the back to help yourself where the flight attendants were sitting chatting/reading or putting on their makeup! If you are a Mauritian national though you are very well looked after personal food & drinks served and bottles of wine given to take home! Will never fly them again.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Air Mauritius customer review

(Australia)

MRU-MEL-SYD - A340. Service on board was very good however a couple of announcements could have been made by staff prior to boarding in Mauritius warning Sydney passengers in transit that their duty free spirits purchased in Mauritius would be confiscated by security staff upon arrival at Melbourne airport. The onus is on the Airline to warn its passengers that only a limited amount of liquid would pass security requirements at the second check point. This problem occurs quite often and results in quite an unnecessary loss of revenue to passengers unaware of this legal requirement.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Air Mauritius customer review

(Mauritius)

MRU-CDG. Business. One of the newest A340. Excellent service staff was very helpful and pleasant. If the seats would be at 180 that would be great. Keep on the good job.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

Air Mauritius customer review

(United Kingdom)

Just travelled to and from Mauritius in business class. Service was excellent. Nothing too much trouble for Cabin Crew. Very good comprehensive menu. Comfortable seats. Able to sleep comfortably both outward and inward journey. In flight entertainment a little limited. Otherwise very good.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Air Mauritius customer review

(South Africa)

Johannesburg to Perth return. Service good seats comfortable. AVOD operated without any problems. The crew were friendly tasty food and wine is excellent. On our return schedules changed without notification however Air Mauritius covered all costs.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

Air Mauritius customer review

(United Kingdom)

London-Mauritius-London with A340-300. Check in: friendly and helpful staff trying to accommodate seat requests. Seats uncomfortable and tiny leg space (I am 1.90 m) but managed to sleep somehow. Food ok nothing special staff go round frequently with wine and water during flight. Entertainment limited few selection of films which are shown in unpredictable loops Aircraft needs upgrade to more comfortable seats they must be reading these reviews as most flaws mentioned not noticed (ie. patronising staff no child menu no water etc.)
Seat TypeEconomy Class
Value For Money 12345
no
na

Air Mauritius customer review

(United Kingdom)

Flew back with my husband and 2 children from Mauritius last night in business class and was appalled at level of service onboard. No child meals in fact no child friendly food whatsoever. Considering it's such a long flight they should be more prepared for children travelling. We requested child meals at booking and did not get on way out so on return My agent requested again but yet again this was ignored. We have travelled in business class on both BA and Virgin and Air Mauritius can't even come close in comparison to service provided by these airlines.
Seat TypeBusiness Class
Value For Money 12345
no