Air Mauritius

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 177 reviews
5/10
4 star Skytrax Rating
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2/10

Air Mauritius customer review

(United Kingdom)

LHR-CDG-MRU-CDG-LHR. My first flight on 25/05/2012 from LHR was delayed by one hour and I had only 20 mins left to catch my MK flight to MRU. AT CDG there were no ground staff to guide I just managed to catch my flight. Got to my seat found the fellow passenger sitting next to me was intoxicated and immediately started being a real nuisance by interfering with my entertainment system and changing his postured endlessly. I reported this fact to the chief cabin crew. I was given another seat. On arriving at MRU I found out that my baggage was left at CDG so I had to return to MRU the next day to collect it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Mauritius customer review

(Italy)

Very bad flight from MIL to Mauritius via CDG. Poor service seat pitch the smallest I have experienced on a long haul flight. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Air Mauritius customer review

(United Kingdom)

Flew to Mauritius from Edinburgh via CDG. My wife and I could not fault the service from the staff on board although an attempt by a flight steward to fix both our TV monitors failed on the way out. Food and wine was in plentiful supply both ways. The only drawback is that the business class seats do not recline fully flat which can make your sleeping position slightly uncomfortable.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air Mauritius customer review

(Germany)

LHR-MRU-LHR. Poor seating told we had bulkhead seats during check-in but found this was not the case upon boarding. On outbound and return flight we had specifically selected the vegetarian option yet no veg meal was available on the return flight. Flight attendants were arrogant as to suggest we had made a mistake in the booking although we had the confirmation to prove the contrary. All in all poor staff training poor inflight experience and poor post-flight service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Mauritius customer review

(United Kingdom)

LHR-MRU-LHR. Very disappointed with inflight service. The quality of the food was very poor. Entertainment choice was limited and outdated. Staff service was bad. Travelled with children but unfortunately did not specifically request kids meals which meant they were served the adults over spiced food. Travelled in the middle 4 seats (2-4-2) which had the added discomfort that only 2 of the 3 arm rests lifted making it difficult to sleep on the overnight to MRU.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Air Mauritius customer review

(India)

DEL-MRU-DEL. DEL-MRU flight was to depart at 5.20am but got delayed and finally took off at 10am. Airport staff were accommodating and gave us snacks and coffee. Onboard FA's were not attentive and you had to request again and again before being served a glass of water. Food and IFE was average. Return flight on time and was better. Adequate drinks and good food made the return flight pleasant.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Air Mauritius customer review

(Australia)

Flight from Mauritius to Hong Kong was very poor. Although some staff were professional the plane was old the seats buckled and there was not enough food. In the past Air Mauritius was a great airline now service has dropped.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Mauritius customer review

(Mauritius)

LHR-MRU. A very long night due to babies crying but food was nice unlimited though you have to ask for it and cabin crew very friendly. Seats a bit tight luckily had two spare seats next to me so I laid down. Quite a few blockbusters to watch if you really can't sleep. A bit late in baggage delivery. MRU-CDG. Excellent food smiling staff and superb service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Air Mauritius customer review

(Australia)

Travelled PER-MRU twice. Reasonably priced seats the timing of flight departure is an absolute nightmare at 2am don't understand why it has to be so late. Plane is fairly uncomfortable with hard seats and lack of leg room. A warning alarm came on 1 hour into return flight and we had to wait around in transit hall for 2 hours in early am. Only direct flight to MRU which is a pity.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Mauritius customer review

(Canada)

Very disappointed with the inflight service. Flight from Mauritius to Heathrow is 12.5 hrs. Usually on long flights flight attendants on other airlines would on several occasion offer passengers a glass of water. With Air Mauritius not once did the flight attendants offer water to passengers. You have to ask for it. Once the food was served their duty was done. The quality of the food was very poor. The entertainment choice was limited and outdated.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no