✅ Trip Verified
| We were supposed to fly on 29th December. Due to a cyclone in Mauritius, the flight was first delayed, then eventually cancelled. Air Mauritius did inform us the first time, but the second time, everyone had already arrived at the airport. We were standing in line when we got notified that the flight was delayed, and then cancelled. Then we were informed at 1 am that the flight is scheduled for the 31st December at midday. We finally went through the boarding gates, took a bus to the aeroplane, and there we were - all standing on the 'runway' outside the aeroplane, waiting to board. We were outside for probably 30 minutes, then sat in the plain for another 40 minutes, without any communication about what is going on. When we finally took off, the captain apologised for the delay, but with no reason as to why. We had to ask the air hostesses every time if we needed something to drink and then they looked at us as if we were asking for something that was not allowed. They were unfriendly to us and not hospitable. When the food arrived, they ran out of the chicken option and only had fish left. My husband's fish was undercooked. When we arrived in Mauritius, we were once again stranded on the runway, without any busses, staff to communicate with or any means of getting into the airport. We were standing around for some time until we finally got picked up by one bus. We waited for more than an hour to get our luggage. On the flight back, although we were delayed by an hour, the service was a lot better. Drinks were offered all the time and the staff was friendly. Very inconsistent service. Air Mauritius did not contact us at all about the delay, asking if we would like to extend our stay or offer any discounts because we have now arrived almost 3 days later and missed out on the short time that we had on the island. Car hire was and accommodation was affected. I understand that this was an act of God, but it's all about customer service.