Air Malta

✅ Trip Verified | I was slightly disappointed with my Air Malta experience. Wwe flew from Palermo to Malta, then to Rome after our holiday. In Palermo, there was only one check in counter open, which was necessary for us since we had to check our luggage. Thankfully we arrived early and there was only a very small queue. Palermo airport has terrible signage, we didn’t know where the check in counter was until we walked to the wrong zone. Boarding was done by bus at Palermo, all flights had bus gates. In Malta this is fine since there is literally no physical gates. Boarding was rather fast, and there were no zones, everybody can board at the same time. Both A320s we flew were older. The first flight was an all economy configuration, so the system gave us row 2, and row 3 was empty so I moved back to get a view of the landing. On the flight to Rome it was a bit weird, i was sent multiple emails asking if I would like to get upgraded, for what actually would’ve cost me double my ticket cost. Nobody was actually sitting in the first three rows, we had row 4 so I wanted to move to row 3 but the crew didn’t let me or anybody else. Service on both flights seemed nonexistent. I expected a drinks service on the Rome flight. The crew were friendly, seemed professional and helpful to those who needed help. Overall, a below average experience, if flying from Italy, I would recommend them. If flying from the UK or other parts of Europe, try to consider another carrier as well.

Not Verified | Heathrow to Malta. We were a party of 4 adults and one child. Staff were miserable. Hot food had to be ordered, but no one asked if we wanted anything. When we asked for a toastie it was like being told off for not ordering it. Drinks and food were served with a pay machine shoved in your face. The staff didnt even stop their conversation whilst serving us. When leaving the aeroplane, as always we said thankyou and again they couldnt acknowledge us or stop their conversation. One of our suitcases was ripped, got in a queue behind 5 others who had damaged cases. Our case was beyond repair and needed a new one to fly home with. 1 day of our 10 day holiday was spent getting a taxi to the nearest town, finding a shop that sold cases then taxi back to the hotel.

Not Verified | Air Malta cancelled the second leg of my ticket. They did not inform me nor the travel agent in time. I was finally re-routed with a 4 hour delay and no compensation whatsoever. It was a horrible flight! This is not the first time Air Malta has ruined my holiday. Last year my luggage arrived 6 days late for a cruise and Air Malta refused to pay any compensation whatsoever. I can only warn anybody not to book this airline!

✅ Trip Verified | Air Malta offers cheap tickets between VIE and Luqa. Both flights were on time. Although the seat configuration of the A320 is similar to their competitors they are still using very old seats that cause the feeling of having absolutely no room at all. I think that is the main problem with Air Malta - not sure if they are about to change that or invest into new planes but I would say a 2 hours flight is the maximum one would want to experience. There is no real service except the sales-trolleys so I was extremly surprised to see 5 cabin crew members on both flights instead of the regular minimum of 4 (certainly not because of the work load). Their business class is a little joke - there's not even a cabin divider so I was happy that I did not pay for a last-minute upgrade. When available in the cabin the crew was friendly but most of the time all five of them were not visible on both sectors. Since their competitors on this route are even worse I would say that KM is the best option our of VIE for flights to Luqa.

Not Verified | Amsterdam to Malta. I was forced to check in my hand luggage. They said there was no room in the plane, so it had to go in the hold. It was opened and things stolen. The whole reason I only took hand luggage. No compensation, it wasn't their responsibility they said.

✅ Trip Verified | Amsterdam to Valletta. At check in we were told that the aircraft would be small and different to usual Air Malta airbus, and had to give in our hand luggage in which we had breakables and no locks. There was also no food or beverages you can buy on the plane and as 'compensation' they gave us a 4.95 euro voucher to buy something quickly before. The plane was not Air Malta but GetJet - a Lithuanian airline which operates very old aircraft. None of the crew or the captain were Maltese. I am a nervous flyer- we paid extra money to use Air Malta because we trust Air Malta. Had we gone for a cheaper budget airline we would have saved a lot of money and we still would have had a better experience as at least they offer refreshments on the plane. We also had an hour delay before take-off and when we asked the crew what the problem was they replied that they did not know. Two of our luggages were badly damaged and a rain jacket was missing from a side pocket of my luggage which was found opened. What's even worse than this experience is their customer service - a whole month of sending emails and reminders and calling, only to get nowhere except excuses and no compensation at all.

✅ Trip Verified | Malta to Lyon. First time ever flying Air Malta, visiting the beautiful island of Malta for the first time with my wife on our honeymoon. Arrived on easyJet and Purchased one-way tickets to leave thru Air Malta. Paid 2 x 90€ for the flights. Paid 2 x 80€ for 2 pieces of 20kg luggage. 180€ in air fare. 160€ in luggage. Complete rip-off.

✅ Trip Verified | Kiev to Malta. I bought my flight through an aggregator site, so I wasn't able to pay for bags, so I tried to go on Air Maltas site to pay for bags. When I put in my confirmation code, the system wasn't able to find my info. When I tried to call customer service I wasn't able to speak to anyone and it went to voicemail. I left a Voicemail and never got a call back, so I went on their site and bought a voucher for my flight for €50 each way. When I got to the airport they told me there was no record of me paying for my bag, and even when I showed my voucher they said since it's not in the system they can't honor it. They called Air Malta and Air Malta said the same thing, so I had to pay another €80 for my bag or I wasn't getting on the flight. When I emailed Air Malta they told me I bought the wrong voucher and wouldn't issue a refund. I have no problem paying for bags but at least make it easier to do so and the customer service should work with customers to make sure they have a good experience. I had an awful one this time and won't fly Air Malta again!

✅ Trip Verified | Malta to Paris CDG. The check-in staff was not welcoming or kind, but did their job. Security screening and boarding process expedite and simple. The airplane was in acceptable condition, short leg room but comfortable seats. The cabin crew, like the check in staff, was professional, but not specially kind. Flight departed exactly on time, and arrived 20 min before schedule. Comfortably managed by flight deck.

✅ Trip Verified | Malta to Palermo. Our flight was suppose to leave at 5am on 9th September. We were a whole family, with 3 kids aged between 2-9 years old. At 3:30am we were at the airport, everything looked fine, the gate opened as well. At 4:30am, the flight was delayed to 6:10am. A few minutes after our flight was marked as “More info at 8” at 8 it got marked “more info at 9”, and so on until it stopped “More info at 11”. In the meantime nobody explained what’s happening. Excuses ranged from no staff available, to no plane available, to no coach to take us to the plane. After hours fighting and arguing, the flight got delayed to 10PM. They offered accomodation for all of us, only to spend 2 more hours just to take us there. The issues escalated as we ended up with police and RIU officers around us. Finally at 2pm we arrived at our hotel, slept and showered and at 7pm were picked up again. While waiting in our gate for our flight at 10PM, it was once more delayed to 10:40pm.