Air Malta

The only thing that was right was the time schedule. Seats were too close to one another I am only 165 cm tall and I barely had 3 cm left between my knees and the seat in front of me. Food was mediocre and the friendliness of the staff could be better. The seats with more space cost 50 euro per person per flight so were almost empty. The staff refused to allow taller passengers to take these seats unless they paid the full 50 euros. No more Air Malta for us!

Outbound to Malta we were towards back on plane luckily an empty row behind us allowed guy in aisle seat to move and allow more room cramped seats terrible food and drinks charged at cost - stewardess did not bring back my change either! Take off was creaky and bumpy an old plane! On way out item was stolen from suitcase. Return back to London seat was further forward and even more cramped no leg room at all one guy in row ahead could not put his seat forward limiting room even more. On top of this the plane was extremely hot and the air con was not working properly. Very uncomfortable and sweaty could see most passengers suffering. Food was average. Flight itself smooth and fine.

MLA-LHR-MLA. After a less than favourable review last month things improved significantly on this trip. Same crew were excellent on both legs and The UK Station Manager rang us on arrival at Heathrow to let us know one of our daughters had left their watch on the plane which was quickly retrieved and returned to us. Baggage arrival at LHR was surprisingly fast too. The Etihad lounge at LHR T4 remains Air Malta's trump card out of UK and on both legs we were not asked to weigh our hand luggage (as per last trip). A cynic might argue that having the Air Malta CEO onboard on the return flight may have helped matters but none the less the crew was attentive and the food more than bearable. Usual gripes about seat comfort remain but until Air Malta get new planes there is little chance of any improvement.

Flew Air Malta for the first time in a long time from Cardiff to Malta very good and efficient service. That's where it all stopped! Return flight shambles at loading disabled people and late departure. They rescheduled the flight to go to Birmingham and then Cardiff followed by having to leave the aircraft going all the way out to the airport departures back through customs/security and back onboard the aircraft all this while carrying hand luggage and pushing my disabled wife's wheelchair.

Malta - LHR- Malta. Having had some very good trips with Air Malta recently this last trip showed a marked fall in standards. On outbound flight from Malta hand luggage was weighed (first time this has happened in business class) apparently due to "a change in procedures". My ten year old daughters were asked their age in the La Vallette lounge despite having business class tickets and there was little room for luggage by the time we boarded the plane. Breakfast on board was a sad affair with the nasty frankfurter sausage having made an unwelcome return. The Crew however were fine. The return flight out of LHR was less joyous. We were treated to an unintentional and lengthy display of origami by the check-in agent writing folding our lounge invitations (Why cannot the boarding passes simply be used for lounge access?) and a whole wad of questions about my wife's visa which is perfectly valid. Thank goodness for the Etihad lounge - a truly professional and quality experience but the joy ended there. The flight was full and service was very slow with dinner not being served until we were well over Nice. When it came the chicken was tough and overcooked and the dessert was unrecognizable either by looks or by taste. The stewardess was stretched whilst the purser sat behind the curtain doing absolutely nothing until late into the flight. Wine and Champagne were all served in tumblers (a pet hate) and the seats themselves are very uncomfortable for a flight where most passengers want to sleep. Priority luggage on Air Malta is also a joke when it comes off with all the other luggage. This is not unique to Air Malta but on a recent Emirates flight it really worked properly. Flying again on 23rd to London so keeping fingers crossed that things will improve.

I'm just back from Malta having flown out and back from London Gatwick. Both flights departed promptly after smooth check in and boarding and arrived on time. Flying Airbus the seats were wider than I have experienced on recent economy flights with other airlines. The staff were friendly and the absence of attempts to sell unwanted items was appreciated. The provided means were pretty average but it was much cheaper to travel with them on my route than with Easyjet where food would have been an extra. I will certainly use them again and it is clear from a number of conversations that they have deservedly won many regular customers among the expat community.

LGW-MLA and return. Outbound flight 40 minutes late departing but no explanation offered. A320 was showing its age seat leather worn and sagging. Legroom was reasonable. The standard of food has deteriorated considerably since my last Air Malta flight 5 months ago - cold ravioli swimming in watery sauce. Staff fairly efficient and friendly. Return A320 was in slightly better condition but my seat refused to stay upright and slowly reclined on its own. Again cooked breakfast was poor - back to the frankfurters with dry scrambled egg and potato. Again late departure with no explanation. The most alarming issue was the lack of final checks by cabin crew on landing - one passenger continued to use an ipad right up to landing!

Manchester - Malta 20 Sep KM147. Malta - Manchester 27 Sep KM 146. Although the flights were both on time the legroom was non existent. Could barely read my book there was so little room. Staff OK and food not great. Will not be travelling on Air Malta again.

1 Sep LHR-MLA KM101 Business class. 10 Sep MLA-LHR KM102 Business class. Great service and smiles from all seats very good for short haul food very good row 1 A and C both directions. Business lounge great and very quiet.

Took two flights with Air Malta. One from Dusseldorf to Malta and Malta to Milan. First flight delayed for over an hour because they lost paperwork for two unaccompanied minors. They made those two girls stand for an hour and wait for the problem to be resolved. Second flight was delayed for over 4 hours. They didn't bother advising partners beforehand so we had to find out at our arrival at the Airport. Very poor customer service. I would not recommend the airline. Seats are filthy and old. Overall appearance of the aircraft is old and not in a good condition. I will not use this airline for my future travels.