✅ Trip Verified
| I was slightly disappointed with my Air Malta experience. Wwe flew from Palermo to Malta, then to Rome after our holiday. In Palermo, there was only one check in counter open, which was necessary for us since we had to check our luggage. Thankfully we arrived early and there was only a very small queue. Palermo airport has terrible signage, we didn’t know where the check in counter was until we walked to the wrong zone. Boarding was done by bus at Palermo, all flights had bus gates. In Malta this is fine since there is literally no physical gates. Boarding was rather fast, and there were no zones, everybody can board at the same time. Both A320s we flew were older. The first flight was an all economy configuration, so the system gave us row 2, and row 3 was empty so I moved back to get a view of the landing. On the flight to Rome it was a bit weird, i was sent multiple emails asking if I would like to get upgraded, for what actually would’ve cost me double my ticket cost. Nobody was actually sitting in the first three rows, we had row 4 so I wanted to move to row 3 but the crew didn’t let me or anybody else. Service on both flights seemed nonexistent. I expected a drinks service on the Rome flight. The crew were friendly, seemed professional and helpful to those who needed help. Overall, a below average experience, if flying from Italy, I would recommend them. If flying from the UK or other parts of Europe, try to consider another carrier as well.