Air Malawi

Not Verified | I arrived in Lilongwe for a work training we were facilitating and spent one night in Lilongwe and proceeded to Blantyre the following Monday afternoon. When I arrived at Crossroads hotel, where would stay until the coming Saturday morning, I realized I did not have my passport wallet with forex, and most importantly my passport and an older one. I immediately alerted the hotel and the driver said he would check. By the time I got to my room, there was a message from Victor the Airport Manager who tried calling on watsap, so I immediately responded. He assured me they had everything and the next morning I went to collect it. Sure enough every last note was still there. I waited for a security officer to confirm that nothing was missing and signed off. The honesty, kindness and sheer humanity displayed was so moving. I am deeply grateful to Angel for her assistance and the Airport Manager. You guys are really incredible.

Air Malawi brands its self as "Africa's friendly airline"!? I live in Kenya and my mother was coming from the UK to Blantyre via Nairobi. She was booked on a Saturday flight to Blantyre via Lilongwe from Nairobi. On the Friday we found that Air Malawi had cancelled the flight (without thinking to tell us). When I contacted them they said there was a flight on the Monday but it was full so they rebooked her for the Wednesday flight. As she was going to Malawi for 2 weeks this would have made her trip very short. Finally I managed to get her on the monday flight. Air Malawi have two scheduled flights a week from Nairobi to Lilongwe. Monday and Friday. But they book people for all seven days of the week. If enough people book they fly if they don't they cancel the flight. The thing that really annoyed me was that I chose to use Air Malawi because they told me they fly every day. If I had known the truth I would have used Kenya Airways who admit they have only two flights a week. The second thing that annoyed me was that there was not even a hint of an apology from them for cancelling the flight. If you are trying to go to Malawi my advice is to use Kenya Airways. They are more expensive - but they will get you there when they say you will and if they can't at least they will say sorry!

A very pleasant airline that tries hard despite being the national carrier of a very poor country with only 3 planes. The service on the 737 is equal to SAA. The domestic flight on a Cessna Caravan between Blantyre and Club Mak was perhaps the most fun flight I have ever undertaken. The pilot flew low so we could look at the scenery and even made several detours to look at herds of elephants and hippos. Service on this flight was understandably limited to a "help yourself" cooler filled with soft drinks but too busy looking out the windows anyway.