Air Madagascar

Not Verified | Antananarivo to Johannesburg. This is the worst airline I have used. The two flights I booked with them were both canceled on the day of the flight. One was canceled due to mechanical problems on the plane, only after everyone had boarded, and was replaced by another flight 12 hours later. The other an international flight to Johannesburg was canceled with no explanation. We were told that the next flight wasn’t for a full week thereafter, which would have caused us to miss our international flight back to the US. The customer service agent could only offer me a call center email address for requesting a refund. When I did so, they told me they could only process the refund through “my travel agent” — but I had booked the tickets myself, on the Internet! Canceling a flight and not refunding it is called stealing.

✅ Trip Verified | Booked an Air Madagascar return ticket from Nairobi to Antananarivo, operated by Kenya Airways both ways (cheaper than booking directly via Kenya Airways). Onward flight date comes and there's no check in counter for Air Madagascar at Nairobi Airport so I go to the Kenya Airways counter and attempt to check in. They have a hard time locating my name in the system but I assume they override it manually and check me in regardless since my ticket clearly indicates that I should be on the flight. Fast forward 2 days and I'm at the airport in Antananarivo for my flight back to Nairobi. Same story, no check in counter for Air Madagascar (in Madagascar!) and I go over to the Kenya Airways counter again and they can't locate my name in the system again. I go to the Air Madagascar ticketing office and they confirm that I'm on the flight. I go back to the check in counter and this back and forth happens 2 more times (going through security over and over again, everyone looking at me crazier each time) and each time, the people at the check in counter can't locate my name. Finally, the fella at the Air Madagascar ticketing office issues me a new ticket for later in the day free of charge. Nice gesture and in order for this not to happen again, I try to check in myself online.. guess what? Air Madagascar doesn't have an online check in feature on their website! I'm writing this as I wait for my second flight, wondering whether I'll have to go through this ordeal again later. I recommend just booking with Kenya Airways directly.

Not Verified | Antananarivo to Majunga. Flight was operated by EWA; two hours late and information about the delay was bad; aircraft was a little bit old; friendly FA; some refreshments served. Fare a little bit high.

Not Verified | Tuléar to Antananarivo. Quick Check-in; on time; plane a bit old; refreshments and a snack served; friendly flight attendants. The fare was somehow high, but this is Madagascar. You shouldn't come here if you are pampered by low-cost carriers;

✅ Trip Verified | Antsiranana to Sambava. Flight was booked in Air Madagascar website; flight was operated by Air Tsaradia, the new domestic carrier. Check-in quite fast; not too serious about little overweight luggage and cabin luggage; due to the short flight-time, no refreshments, fare a little bit expensive compared to flight-time; alternative would have been to travel 12h on very bad road.

✅ Trip Verified | Flew Sainte Marie to Antananarivo with Air Madagascar. Online, this looks to be an airline of last resort, but I found myself requiring their services at the end of a holiday in Madagascar. I wasn't totally surprised when my flight was cancelled, and the replacement flight the next day ran 2 hours late. To their credit, they were very forthcoming with meals and accommodation while we were stranded.

✅ Verified Review | Antananarivo to Fort Dauphin. I have flown multiple times on domestic flights with Air Madagascar over the past few years. They are truly the worst airline I have ever had the misfortune of flying with. Delays, cancellations, bad customer service, dirty planes, no in-flight refreshments, hugely over-priced. In one instance I chose to travel for over 50 hours on a public bus to reach my destination, rather than give any more money to them and I would probably do that again after yet another delay on my most recent flight.

✅ Verified Review | Paris to Antananarivo return. Never use this airline if you plan on getting home on time. Our homeflight was cancelled without notice. It took a full extra day to get home - we have filed a complaint and sought compensation, and after 7 consecutive emails, we recieved only one short response from air Madagascar we got no compensation at all.

Antananarivo to Fort Dauphin via Morondava and no notable issues with Air Madagascar service. Easy website to navigate and book. All flights were on time with pleasant crew and ground service as well. Snacks on outward flights only, and return flight had a fruit danish and coffee only (100 minute flight). Nice, very nice and bright interior on the ATR 72 (first time I'd flown this aircraft). But - and this is a well known issue for Air Madagascar - they did move the departure time up for my return flight to Tana, From 940 am to 640am. Grrr. At least they emailed me and informed my hotel the afternoon before. Note though: domestic flying is cheaper if you fly into Madagascar with them. I didn't, given their spotty record and flying from Canada to Madagascar on a tight time line.

Antananarivo to Paris. It was my mistake, I had been warned about Air Madagascar. But my lovely agency in London felt that it would be fine. The flight out had no inflight entertainment (they never bothered with the headsets), the flight back was actually 3 cancelled flights -I had only been delayed 14 hours some had been waiting for 2 days. So nearly 12 hours, no inflight entertainment, no hot water, so no tea or coffee. We didn't see a soul for 8 hours. I have been working in Madagascar so have had a few flights. On this trip one flight was brought forward 5 hours and then took off 30 mins early. I feel sorry for the staff, they do their best, but the management of this airline reflects the government they just don't care about the people / customers.