✅ Trip Verified
| Booked an Air Madagascar return ticket from Nairobi to Antananarivo, operated by Kenya Airways both ways (cheaper than booking directly via Kenya Airways). Onward flight date comes and there's no check in counter for Air Madagascar at Nairobi Airport so I go to the Kenya Airways counter and attempt to check in. They have a hard time locating my name in the system but I assume they override it manually and check me in regardless since my ticket clearly indicates that I should be on the flight. Fast forward 2 days and I'm at the airport in Antananarivo for my flight back to Nairobi. Same story, no check in counter for Air Madagascar (in Madagascar!) and I go over to the Kenya Airways counter again and they can't locate my name in the system again. I go to the Air Madagascar ticketing office and they confirm that I'm on the flight. I go back to the check in counter and this back and forth happens 2 more times (going through security over and over again, everyone looking at me crazier each time) and each time, the people at the check in counter can't locate my name. Finally, the fella at the Air Madagascar ticketing office issues me a new ticket for later in the day free of charge. Nice gesture and in order for this not to happen again, I try to check in myself online.. guess what? Air Madagascar doesn't have an online check in feature on their website! I'm writing this as I wait for my second flight, wondering whether I'll have to go through this ordeal again later. I recommend just booking with Kenya Airways directly.