Air Madagascar

✅ Trip Verified | Flew Sainte Marie to Antananarivo with Air Madagascar. Online, this looks to be an airline of last resort, but I found myself requiring their services at the end of a holiday in Madagascar. I wasn't totally surprised when my flight was cancelled, and the replacement flight the next day ran 2 hours late. To their credit, they were very forthcoming with meals and accommodation while we were stranded.

✅ Verified Review | Antananarivo to Fort Dauphin. I have flown multiple times on domestic flights with Air Madagascar over the past few years. They are truly the worst airline I have ever had the misfortune of flying with. Delays, cancellations, bad customer service, dirty planes, no in-flight refreshments, hugely over-priced. In one instance I chose to travel for over 50 hours on a public bus to reach my destination, rather than give any more money to them and I would probably do that again after yet another delay on my most recent flight.

✅ Verified Review | Paris to Antananarivo return. Never use this airline if you plan on getting home on time. Our homeflight was cancelled without notice. It took a full extra day to get home - we have filed a complaint and sought compensation, and after 7 consecutive emails, we recieved only one short response from air Madagascar we got no compensation at all.

Antananarivo to Fort Dauphin via Morondava and no notable issues with Air Madagascar service. Easy website to navigate and book. All flights were on time with pleasant crew and ground service as well. Snacks on outward flights only, and return flight had a fruit danish and coffee only (100 minute flight). Nice, very nice and bright interior on the ATR 72 (first time I'd flown this aircraft). But - and this is a well known issue for Air Madagascar - they did move the departure time up for my return flight to Tana, From 940 am to 640am. Grrr. At least they emailed me and informed my hotel the afternoon before. Note though: domestic flying is cheaper if you fly into Madagascar with them. I didn't, given their spotty record and flying from Canada to Madagascar on a tight time line.

Antananarivo to Paris. It was my mistake, I had been warned about Air Madagascar. But my lovely agency in London felt that it would be fine. The flight out had no inflight entertainment (they never bothered with the headsets), the flight back was actually 3 cancelled flights -I had only been delayed 14 hours some had been waiting for 2 days. So nearly 12 hours, no inflight entertainment, no hot water, so no tea or coffee. We didn't see a soul for 8 hours. I have been working in Madagascar so have had a few flights. On this trip one flight was brought forward 5 hours and then took off 30 mins early. I feel sorry for the staff, they do their best, but the management of this airline reflects the government they just don't care about the people / customers.

Mauritius to Antananarivo. We have booked five flights with Air Madagsacar. None of them took place or was in time. Flights have either been cancelled within 12 hrs of departure or after waiting at the airport for hours. Staff at the airport is either unwilling or stupid - or both. This airline is a disaster!

If you have the time and funds not to travel Air Madagascar then this will always be your best option. It is without doubt the most useless airline. Having lived in Madagascar for two years I would always take the option of hiring a car and going over land if financially feasible/the time is available. The few flights I have taken with the airline have always been delayed, even once as we were on the plane we then had to disembark and were told that the flight would go sometime the next day. It is very common for flights to be cancelled, I've even had friends whose flights have been turned out mid-flight and returned to their original destination. Also expect your bags to be lost as well. Make sure that you check on your flight frequently days before your flight because it is no new phenomena for them to pull your flight forward and not notify you. This has happened to several friends. Cabin staff have typically always been very nice though. Ground staff are slow and vacant. Don't expect anything to be done on time or if it is expect to be treated as though you are seriously putting someone out.

We flew Air Madagascar from Paris to Antananarivo return in economy class in November 2015. Our initial flight from Paris was cancelled without any notification. After checking my booking online (it always worth checking if you fly with Air Madagascar) we realised that we were supposed to fly 3 days later, although Air Madagascar didn't ask if this would be suitable for us. We tried to contact them by email, phone and we even went to the customer service desk in Charles de Gaulle Airport - no one was there to help us. Their customer service doesn't exist. After few days of attempts our tour operator in Madagascar was lucky to get in touch with them locally. We asked at least to move our return flight so we can stay in Madagascar as many days as planned. We were not surprised when our return flight to Paris was moved to the following day. We contacted the airline on the day of the flight to check and they couldn't confirm the exact date and time of the departure. They didn't offer accommodation. So as a result, we had to completely reschedule our tour including all hotels etc.; we missed 2 connection flights from London to Paris return (we live in London). We also had one domestic flight with this airline to Morondava. This flight was also cancelled and then rescheduled the night before the flight. Local people in Madagascar called this airline Air Maybe. I wouldn't recommend anyone to fly with Air Madagascar. The tickets are cheaper than other with airlines, but as a result it will cost you much more than were planning to spend.

Air Madagascar cancelled the initial flight from Bangkok and moved it to the following day without warning or explanation. They did provide accommodation and the flight was ok. Our next flight with Air Madagascar was then a domestic one, a week later, Antananarivo to Sante Marie. This was overpriced at 500 euro pp for a one hour flight. Without any warning the flight was moved to 4 hours earlier. Air Madagascar acknowledged that we confirmed our flight 24 hours prior and that they provided no warning of the change and no replacement flight. Due to the cancellation of this flight our return flight booking to Bangkok was wiped from their system without warning. We had to frantically arrange a ticket with minutes to spare. 3 flights with Air Madagascar and 3 stressful and very poor experiences

I flew BKK-TNR-BKK in business class in May 2015. Overall the 8 hr flight is good and on-time (a bit earlier than scheduled). On TNR-BKK the flight stopped in Bangkok before going to Guangzhou. A340 was used on this route. Staff are very nice the facilities on board like toilet entertainment and food and beverages could be compared to business class on other airlines. Inflight entertainment - no flying map no music no movie.