Air Koryo

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 54 reviews
6/10
No Skytrax Rating
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7/10

Air Koryo customer review

(United Kingdom)

Beijing (PEK) to Pyongyang (FNJ) return 22-24 August in economy. PEK to FNJ was on a newish and very clean two class TU-204 with decent seat pitch in economy drop down inflight entertainment and efficient service (economy bulkhead is row 4 first exit row with extra legroom is row 7). Catering consisted of the infamous Air Koryo 'hamburger' containing some kind of mystery meat and a choice of alcoholic or soft drink. Inflight entertainment consisted of clips from classical music performances and the obligatory state propaganda about the DPRK. Although there are headphone sockets none are given out (music plays throughout the cabin). Smooth landing but long taxiing time in Pyongyang. FNJ to PEK was on an older one class TU-204 with slightly less legroom but the service was the same - short propaganda piece inflight music and catering with the dreaded Air Koryo 'hamburger'. FAs are reasonably efficient if a bit robotic with adequate English skills (better than China Eastern for example). Quick check-in procedures in both Beijing and Pyongyang. Requested (and given) a window seat on both flights. No issues with luggage although baggage delivery in Pyongyang is painfully slow (allow 45 minutes or so waiting time). Overall a decent effort. The 1 star classification is unjustified - based on my experiences Air Koryo is somewhere between 2 and 3 stars overall. Catering and safety procedures need to be improved - tray tables were down and cabin baggage blocking access during take off.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Koryo customer review

(Australia)

Beijing to Pyongyang return. The plane was clean and well presented. Check-in service was impersonal but satisfactory. The food was good. Both flights left and arrived right on time. A shame the airline doesn't fly more routes.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

"service was perfectly passable"

(United Kingdom)

Verified Review | I don't know how things were in the past, but there is no current reason for a one star review. Flew from Beijing to Pyongyang. From a comfort perspective, Air Koryo was just like any international economy class seat. Yes, the inflight entertainment for the 2 hour flight was basically North Korean propaganda and magazines from North Korea - but surely if you are a tourist to North Korea that is exactly what you are interested in. In fact, you'd probably prefer that to say Big Bang Theory episode re-runs. The food was average. The service was perfectly passable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePEK to FNJ
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

Air Koryo customer review

(United Kingdom)

Honestly can't fault Air Koryo - their 1-star rating is completely unjustified. I've had worse flights on Malaysia Airlines Turkish Airlines and British Airways. I flew PEK-FNJ on a modern Tupolev-204 and both check-in and boarding were faultless. We departed on time and the cabin crew were courteous. Free food and drinks were served and the safety demonstration was very professional. Once we arrived in Pyongyang immigration took 10 mins and bags were delivered immediately. I'd definitely use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air Koryo customer review

(Australia)

FNY-PEK as part of an organised tour. The aircraft used was one of the newer Tupolevs. Good points. Check- in assisted by our 'minder' ensured that all luggage went through with no problems. Seating was better than some other aircrafts flown food - although only a snack was more than adequate for a short journey (and provided free). FA's were efficient and any reasonable needs were complied with. However the IFE consisted of the same propaganda film shown in the airport and must have been on an endless loop. The flight left earlier than my agenda showed although we got there in ample time I was not notified of any change. We were advised that there was no Business Class - there was and for most of us this would have been the preferred option. Overall I believe Air Koryu is a reasonable airline to fly and would not hesitate to use them again.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

"crew are efficient, pleasant and helpful"

(Thailand)

Verified Review | It is absolutely unfair to give only one star to this airline: the Tupolev plane is in good condition and perfectly clean, the crew are efficient, pleasant and helpful, and last but not least, it is always on time, you can find many airlines much worse than that, for instance Air China on the same route. The route flown is the no. 1 route of Air Koryo linking DPRK to Beijing, and this entitles you to some patriotic videos on the overhead screen. The buns served are not too bad, and drinks are acceptable for such a small trip. All in all, a good experience.
AircraftTupolev 204
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFNJ to PEK
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Air Koryo customer review

(United Kingdom)

I flew PEK-FNJ at the start of my holiday in the DPRK. I had a bit of trepidation flying on North Korea's state airline but was pleasantly surprised. The Tupolev was smart and modern and the plane was new. We had a reasonable amount of space and the staff were smartly dressed and friendly. The food was a burger with a mystery meat inside which was not very nice and I did not finish it. The air ticket was part of my holiday package so I do not know what it cost.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air Koryo customer review

(United Kingdom)

PEK-FNJ on their brand-new Antonov An-148. Courteous and professional cabin crew served a lavish hot meal with several different savoury items in little plastic dishes - fish chicken salad plus a main of chicken curry plus dessert bread roll tea cider or beer. Landed on time and formalities to enter North Korea went very quickly. FNJ-PRK on their Tupolev Tu-204-100 wasn't as smooth boarding started early but a small hitch checking in a passenger with an oversize bag halted check in for over half an hour while staff dithered. This resulted in a departure an hour late which wasn't made up in the air and I missed my connection to the US necessitating a 24h stay in Beijing. Since I was originally only going to be in transit and not enter China Air Koryo's PEK staff had to rebook me before I could enter China which took about an hour. The change fee I incurred on my flight to the US was £300 of which Air Koryo contributed $100. Delays happen but this one was so easily avoided. Will definitely fly Air Koryo again as they are a very interesting airline compared to the competition (Air China) and have a vastly better onboard product but will be prepared for the odd burst of eccentric behaviour such as this.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Air Koryo customer review

(United States)

I flew Air Koryo as part of an organized tour in and out of DPRK planes were new TU204s. The planes were clean and plenty of overhead luggage space crew was pleasant and efficient food okay for a short flight. The overall experience was better than some airlines with 2 and 3 star ratings.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

"The food was acceptable"

(Germany)

Verified Review | Beijing to Pyongyang. The aircraft was clean, cabin crew friendly and the flight on time. You get the Pyongyang Times to read aboard. I flew for the first time this type of a Tupolev and found not much difference to some other aircraft. The food was acceptable. The selections of beverages could be better.
AircraftTU204
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBeijing to Pyongyang
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
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