| I didn’t take any flight of Air Juan yet, I was willing to take, however, my first booking was an one-way flight from Manila to Puerto Galera, it was cancelled because of bad weather condition, they gave us option either rebook another flight without extra charge or refund. I rebooked a flight back to Manila from puerto galera as my option. However, I was cancelled again with the excuse of bad weather condition. I was disappointed not to have a seaplane experience. The more frustrating thing happened later was the process of refund. They promise us to get the refund within 25-30 working days. However, today is the 30th working day excluding weekends and Philippine holidays, my refund has been processed at all. The Customer service is really bad because anytime I was trying to email to ask for some updates, they would reply with exactly same reply without any updated explanation for the process of refund, basically they would just tell you to wait and say that they would make sure to expedite my refund process. The negative impression for Air Juan was not from the flight experience, mostly from their customer service which is not accountable and useful at all. For now, I even don’t know I can get my refund back.