Air Juan

Not Verified | I booked a flight with Air Juan in March 2019 with departure date on the 2nd August 2019. The airline then informed me about the flight cancellation on the 31st July 2019. They offered me options of rebook, refund or travel credits. I chose to have a refund and got the form to fill in. I sent the filled from back on the 1st of August 2019. Then it took 27 days from the airline to reply and they then promised the refund within 65-70 business days. Now I have contacted the airline once again on the 28th January 2020 and they replied that my refund is still in queue.

✅ Trip Verified | Do not book with this airline. It is a complete scam. Flights are regularly cancelled hours before the scheduled take-off for "maintenance" and then a refund is never given. My wife and I were left scrambling to arrange alternative flights and we have not received any refund after 9 months of waiting. If you look online you will find hundreds of similar reviews.

✅ Trip Verified | I was in Manila and had only 2 days to go for diving. I've chosen (close by) Puerto Galera and since my time was limited I booked a flight with Air Juan. They cancelled my flight approx. 10 days before my trip and sent me a request for reimbursement to fill in. I sent back the request on 18 April! Recently they stopped replying to my follow up e-mails. I booked a flight with another Manila-based company, they also cancelled but sent me back money in a couple of weeks. It is worth mentioning that I also lost the payment of 1 night in a very nice hotel there since I was unable to travel by car/bus and ferry (limited time).

✅ Trip Verified | Busuanga to Caticlan. No refund after flight cancellation The flight was canceled allegedly due to aircraft maintenance. It was pre-paid by credit card and Air Juan offered me a refund. I sent them the refund form but I never received the 7,900 PHP back.

✅ Trip Verified | In March we booked our flights with Air Juan for the month of May with 400 Euro and paid the same. Two days before the first flight came an Email with cancellation due to problems and the safety of the passengers go. A few days later came the cancellation that the return flight was also canceled. At the request to refund the money we only got standard emails. This tactic is annoying and so we threatened with a complaint to the aviation authority and appointed a lawyer. Then we switched on our bank immediately after arrival in Germany. Over a complaint with the credit card we got now after 3 months our money back again. We never received a message again with an apology from AirJuan. Thousands of tourists are cheated out of their money by Air Juan's tactics. Many tourists either do not answer at all or do not know how to get their money back. During our holiday in El Nido, Bohol and Cebu we met 8 tourists who also got a cancellation one day before the flight. So stay away from this airline. Then better with Philippine Airlines", AirSwift or Cebu Pacific.

✅ Trip Verified | Caticlan to Busuanga. Our flight booked months before (october 2018) was canceled one week before departure due to "aircraft maintenance inspection". They sent us a document for the refund request, stating that the amount would be refunded within 35-40 working days. The canceled flight was scheduled for the 16th february 2019, today is the 24th june 2019 and nothing has been refunded yet! I keep sending them emails every week, and every email I send, they always reply in the same vague and useless way, stating that "they will contact the involved office and will send a copy of the transaction once available", which never arrives! I will be forced to send people directly to their office in Manila in order to be able to get my 13,000 PHP back, just for the canceled flight!! Where I live, since it is the airline's fault, they should have even provided an alternative way to get to destination and provided the extra night in the hotel we had to spend!! These people really don't know how to treat their customers.

✅ Trip Verified | Manila to Puerto Galera. Air Juan gave me by far the worst experiences of airlines ever. On my first flight 2017, they managed to forget my luggage -on a 3 passenger flight! In January 2019 I booked 2 tickets for a return flight to PG. On March 11 it was rescheduled, on March 29 it was cancelled. To this very day I have not received the refund of PhP 20k. I keep writing, Air Juan keeps dodging. Broke? Lazy?Incompetent? I warn everybody of booking or flying with such an unreliable operation!

✅ Trip Verified | Manila to Puerto Galera. They cancelled the flights 4 days prior to departure, and despite my several requests, I have never been refunded. Do not fly with this company.

✅ Trip Verified | This airline cancels flights on people if they can sell the seat for more money. They cancelled both my flights because I had purchased the tickets as a "Super Saver" price. I have followed their procedures and policy's but they have stopped replying to my emails for a refund, 122 business day later. The last email was "It's with the accounting department and they will process the return shortly".

✅ Trip Verified | Booked a flight from Manila to Puerto Galera in October 2018. Informed days before that that flight had been cancelled due to routine maintenance. If routine then why the unexpected unavailability of the aircraft? Was given the choice of a refund or credit towards another flight, so opted for credit (silly me). Re-booked for a Puerto Galera to Manila flight in March 2019 (and had to pay an extra 1,000 pesos for the privilege). Days before that flight it was also cancelled for - you guessed it - routine maintenance. This time I opted for a refund and after filling out and returning the form was told it would take 25 to 30 working days to process. 40 days later, I'm still waiting for my refund. After numerous emails, the response to which was always a copperplate 'your refund is still in process' I contacted my bank for a charge-back, only to be informed that the 90 day expiry had passed already. So tough luck. Total scam.