| New York JFK to Rome via Milan. First: Ticketing Counter: Very inconvenient counter locations at the airport, the farthest counter from everything, around the corner and hidden behind all other counters that you actually have to ask someone to locate. By the way, they do not affiliate with Air Italy. First I thought it was just at JFK but to my surprise it was the same setup in Rome. Seems like they picked the cheapest counters at the airport. Second: Leg Room: Let's start with tight seats with no leg room, they do not meet the standard requirements. Once the seat in front of me is reclined, I literally was trapped and could not get up. I could not even close the food tray that was jammed on my lap. Wanted to reach out to flight attendant for help but obviously couldn’t reach out the overhead help button. No one walked by for hours until dinner time, but even then she was not able to help. As if people in economy do not matter at all. I understand that they have to treat upper class customers better but they cannot ignore economy class to that level. Third: Baggage Fee: No charge for luggage from US to Rome but they hit you with 'No luggage allowed' policy for economy unless you pay 100 euro each. As if it’s not the same bag came on the flight in to Rome. Why charge only one leg of the flight? When I refused the pay, they referred me to the supervisor who finally showed up after half an hour but was not helpful at all. In fact she was extremely rude and pretty much said to us “this the way it is whether you like or not”.