Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1305 reviews
4/10
3 star Skytrax Rating
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5/10

"cabin crew who were unprofessional"

(Hong Kong)

I was not satisfied with Air India cabin crew who were unprofessional. I sat next to emergency exit door and nobody explained emergency escape procedures to me, and I pressed service light but no cabin crew answer for a long time until I walked to galley. I cannot understand why they don't serve a drink when they serviced meals. The IFE didn't have many choices. But the cost of Air India ticket was cheaper than other Star Alliance airlines and I can accumulate miles. I will choose Asiana Airlines next time if their cost is not expensive.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHKG to ICN
Date FlownJanuary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"staff onboard were unconcerned"

(United Kingdom)

London Heathrow to Bangalore return with Air India. I ordered continental vegetarian and non continental vegetarian for my son - they gave me Hindu meals, which I could not eat due to spicy. I told them in the airport at Bangalore long before return journey, but they still served the wrong order. The staff onboard were unconcerned. A male staff gave me a meat meal, and said just leave the meat. Next the gave me Chinese, plain insipid noodles. The cabin staff on outgoing journey were attentive, but not on return journey. Air India needs to be more accommodating to non Hindus as regards food and Western music.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Bangalore
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"avoid if you can fly another airline"

(United States)

Air India got me to Chicago from Delhi on time but that's pretty much the good part. They messed up seat allocation, and chaos at checkin. Unnecessary airline security checks again after the airport security check. In cabin service was pretty poor - no enforcement of cabin safety during takeoff and landing, and the meal time management and keeping the lights in accordance with time zone of destination was terrible. They serve a snack at 3am Delhi time, a breakfast 5 hours later when it's really dinner time in Chicago and then a lunch before landing at 5am Chicago time. The lunch was the only liquor service - 2 hours before landing at 7 am! The overhead reading lights did not work nor did the flight maps/camera. IFE very sluggish and oversensitive. Toilets became a mess mid flight. Avoid if you can fly another airline.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Chicago
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"very disappointing flights"

(United States)

Newark to Mumbai return, and very disappointing flights. Airplane old, entertainment is old, antiquated and in the case of mine and my son's seat, simply not working. Non-working entertainment for a 16-hour flight. After taking off and drink/food service, the cabin crew effectively vanished for 8 hours! Not one member to be seen walking the aisles, checking on their passengers, picking up the trash in the aisles. Food was hastily shoved onto our trays : over-heated and nondescript. Confirmed Jain meal for my wife 3 times, but still not available once flight took off. Neat trick : Cabin crew says "sorry" - and they're immediately off the hook in terms of responsibility. Say you're sorry and the case is closed, whether you like it or not. Was not able to re-confirm my return trip with them without the intervention of a local travel agent.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark to Mumbai return
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"warm welcome by senior staff"

(India)

Delhi to Mumbai with Air India. Check-in Experience was smooth since I arrived early for check-in of an early morning flight. Most of the counters were unmanned but there were very few travelers waiting to be checked in. Boarding smooth because of light load on the flight, but staff seemed to be more interested in their own gossips. Onboard, a warm welcome by senior staff. Could not fault their service. Landing was smooth but a long taxi to reach the new terminal and further delay due to remote stand and heavy rains meant that it took 40 min to enter the terminal after landing. Baggage delivery was slow and disorganized. Took 1 hour for first bag to be delivered after landing. Staff were nowhere to be found to give any updates. Not so happy ending to otherwise good experience.
AircraftBoeing 787-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDEL to BOM
Date FlownOctober 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"avoid this airline"

(India)

Air India Delhi to Singapore flight AI380 flight was cancelled at the last minute citing 'crew shortage', after half the people were checked-in. Total chaos. This is a regular feature for DEL-SIN route, previous cancellation a week back. No other option than to wait for the next day flight. Avoid this airline.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDEL to SIN
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

Air India customer review

(Canada)

I flew with my wife and 2 kids on Air India Boeing 777. My family and several other passengers did not have a working entertainment system throughout the 16 hour flight. On top this our seats were not comfortable and did not recline sufficiently for a decent sleep. We brought the IFE issue to one flight attendants attention, he said he did not manufacture the entertainment system so he was not responsible. He came up with several rude comments rather than solving the issue.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Newark
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

Air India customer review

(India)

Air India from FRA-DEL in business class. The ground staff in Frankfurt couldn't issue a boarding pass for my connecting flight in India (DEL-HYD), due to some technical issue. I absolutely understand that, not their fault. But the lady at the check in counter was rude. There was no priority boarding. The aircraft was clean and seat was comfortable. Was offered a pair of pyjamas. Very good choice of food and drinks. The on board staff was excellent and attentive , a very pleasant surprise after the experience on the ground.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteFrankfurt to Delhi
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Air India customer review

(Canada)

We took Air India from Chennai to Paris via Delhi. The first flight was on an A320, early morning departure, flight was on-time, good clean flight, breakfast was served. FA's were attentive, IFE was basic with just a few channels. Delhi to Paris was on brand new B787 Dreamliner, excellent flight, on-time arrival in Paris. Lunch and snack was served with choice of Indian and continental. FA's were young and answered the call button that my kids pressed a few times. IFE was better and had good selection of latest Hollywood movies. The best thing I would say is the seat pitch at 33 inches, good leg room. AI product has improved and you can notice they are responsive.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChennai to Paris via Delhi
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

Air India customer review

(United Kingdom)

I would personally not recommend this airline. Really bad customer service at Delhi airport. Once in air, service appalling and the food was bad.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to London
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no