Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1305 reviews
4/10
3 star Skytrax Rating
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9/10

"service was a welcome change"

(India)

I was unsure about flying with Air India and decided to buy the round trip from JFK to Delhi because it was convenient and the cheapest. I was pleasantly surprised with the business class seats. They gave a night suit in business class, and the service of air hostesses was a welcome change. The flight was comfortable.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDelhi to New York
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"flight was comfortable"

(Australia)

Had a morning Air India flight from Chennai to Singapore with a connecting flight back to Melbourne the same day. Was worried about the connection as I was flying Air India, but was the cheapest ticket flying out of Chennai at that time and never flew on the Boeing 787 so decided to take the risk. Got to the airport three hours early but no one was servicing the Air India counter which really got me worried that the flight was delayed and I would miss my connecting flight. The check in counter finally opened 2 hours before the flight and was really slow, however they did manage to check everyone through and the flight did depart on time surprisingly. Flight was comfortable and impressed how clean the aircraft was and the crew were friendly and professional. IFE was average but easy to navigate. The meals were nothing to write home about, I had the veg option which was bland but they did have a non veg option as well. First time in a very long time flying Air India and would fly again.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChennai to Singapore
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"special meals not delivered"

(Singapore)

Singapore to Delhi with Air India. Boeing 787 interior looks well-mantained. Meal was served shortly after takeoff. Special meals were pre-booked but was not delivered nor mentioned by the flight crew. Only water, coffee and tea were served and other beverages were only available on request. In-flight entertainment has limited choices but okay for a five hour flight.
AircraftBoeing 787-8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Delhi
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"aircraft interior looks aged"

(United Kingdom)

Delhi to Srinagar via Jammu with Air India. Aircraft interior looks aged. Refreshments were served on the Delhi-Jammu flight sector with a choice of coffee or tea. Stopover at Jammu was quick and took-off on schedule. Not much interaction between the crew and the passengers was seen throughout the flight.
AircraftA320-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Srinagar via Jammu
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight attendant was very rude"

(New Zealand)

Air India are absolute hopeless. I was travelling Melbourne to Hyderabad via Delhi with my 4 month old son. We were told that the bassinet was confirmed at the time of booking the ticket, but did not get one and when I asked the flight attendant was very rude. Didn't even provide me with water for the baby food, I had to get water myself from the galley area every time. They absolutely don't care. The worst airline crew.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMEL to HYD via DEL
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Dinner service was great"

(Australia)

Pre flight was a bit of a concern as Air India retimed the flights at least six times based on the alerts I received despite the fact that the final time was exactly what I booked - they were late anyway! BOM-DEL on A321 was a pleasant surprise. Cabin welcoming but a bit battered, business class seat was OK for shorthaul. Breakfast was fantastic - cereal, croissants, fruit, hot main, choice of tea. Transfer at Delhi for the flight to Sydney was okay but could have been a lot better. Boeing 787 cabin colour scheme is a bit rich but a bit different and you could see the attempt at Indian influence. The seats convert to flatbed and best business class seat I have used. Service was fine - not refined but they provide pillows and blanket, pyjamas, great duvet, leather menu and landing card holder. Dinner service was great with choice of dessert, ice cream, chocolates, all delivered efficiently. Breakfast on the arrival to Australia was 'different' from a culinary point of view but very tasty. IFE was a bit limited but I use my iPad so not affected much.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBOM to SYD via DEL
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"the staff service was really poor"

(India)

I traveled to Hong Kong from Delhi with my family, there was a delay for 1.5 hours because some passengers from Mumbai had a connecting flight which was late, and therefore our flight was delayed. The cabin staff looked very casual and the food was not so good, and we didn't get any choice of meal in Business class. The return flight from Hong Kong was again on Boeing 787, but this time it was economy class. The seats were comfortable, but the staff service was really poor. I rang the service bell for several times but no one came to offer service. In the end I had to get up from my seat because I was really thirsty. Food on this flight was the worst I have had.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteDelhi to Hong Kong
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"left at the airport during the night"

(Australia)

We flew Air India from Bangkok to Milan via New Delhi. Onboard the pilot informed passengers about a software problem, but didn't say anything about leaving the plane. 10 minutes after people in front of us were starting to get off the plane so we thought was a good idea to follow them. Once back on the gate we sat, and no communication had been made to the speaker from that moment on. To know what was going on you had to chase the ground staff around the gate. After 2 hours of waiting a snack had been provided, but still no communication through the speaker, we just realized seeing people walking around with food. 3 hours after the schedule departure time, passengers flying to Rome and Milan had been told to not worry because the connection flight in Delhi was waiting for us. Landed in Delhi we ran to get the connection flight, but it left already since one hour, and we’ve got told that the plane wasn’t waiting for us at all. At this point we’ve been told that we had to sleep in the airport hotel and wait for next day flight. We asked for a free wi-fi connection to advise home about the delay and this was denied. Flying on Monday instead of Sunday we didn’t have anyone available for a pick up from Milan to where we live. After discussing with the lady in charge, she granted us, as sign of apologize, that someone from Air India staff will be sent to Milan Airport to pick us up and give us a lift to our homes. We landed in time to Milan on Monday night, and nobody was there waiting for us. We’ve been left alone on Monday night at the airport with no train or buses to catch till the next morning. During the night at the Airport hotel we’ve been denied access to our hold luggage, so we didn’t have access to clean clothes and personal bath items. Landed in Milan the luggage was missing. Delays can happen, missing a connection can happen, but I cannot stand to be left at the airport during the night, without a taxi service which had been granted from Air India staff.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Milan via DEL
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"the worst airline I have ever flown"

(Australia)

Air India was the worst airline I have ever flown. They cancelled our flights last minute. We had to cancel our forward flight as they changed the scheduled date. We had to go with another airline. Return flight was also cancelled last minute. They asked us to go with Lufthansa to Frankfurt and then take Air India from there. We chose Air India because it was cheaper, but we should have stuck to our regular airline. One bag didn't arrive, after many phone calls it arrived after 3 day. No customer service at all. Lessons learnt.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Sydney via DEL
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst flight that I have taken"

(United States)

Air India flight from New York JFK to Delhi was probably the worst flight that I have taken in my entire life. It started prior to taking off. We were on the runway for about an hour and a half with no announcement from anyone on when we would be taking off. The AC apparently broke down so it was hot and uncomfortable. Finally the captain made an announcement about the AC and that we would be going back to the gate to get the situation fixed. Another hour later we were finally at the gate. Instead of letting us get out of the plane, we remained seated until they "took care of the problem". After another 45 minutes we were ready to go. Once we took off, it took less than 3 hours for the TV's to shutdown in certain areas of the plane. Along with that, none of the power plugs were working. I decided to ask one of the flight attendants if they can somehow find an empty seat for me to at least charge my laptop (there were tons of empty seats at the back of the plane, where the flight attendants were lounging). Of course without even getting up, she concluded that there was not any place for me to charge my laptop. Besides all of this, The flight attendants left a cart of snacks and water unattended in a galley for the passengers to help themselves with. I have never seen this before. Passengers were all over, even with announcements to be seated. Flight attendants didn't bother checking for seats being upright and passengers being secured with belts. My food tray was broken. First and last time taking Air India!
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJFK to DEL
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no