Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1305 reviews
4/10
3 star Skytrax Rating
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3/10

"I wouldn't recommend"

(United States)

New York to Delhi with Air India, and the only thing I loved about this flight was the food. It was the best Indian airplane food i have had in a long time. Other than that the service was horrible, the bathrooms were dirty and the attendants were rude compared to other flights. If we asked them for water or a beverage or snacks they would behave in an unsual way. I wouldn't recommend this flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Delhi
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"cannot count on Air India"

(United Kingdom)

Chennai to London via Delhi with Air India. As one of the passengers trapped in Chennai Airport during the floods from the 1st to 5th of December, I was appalled at the treatment of passengers. We were given no food or water or blankets by the airline. The airline sent people out to the domestic terminal, which left them effectively locked out in the cyclone, and then barricaded off the window so that people could not contact them from outside. They shouted at passengers and refused to put passengers on the emergency evacuation list. They would just write "total refund" on the tickets and say they had absolved responsibility of us. The staff in Chennai airport did not show a shred of compassion or humanity. I understand it was exceptional circumstances but when things go wrong you cannot count on Air India to provide you with basic care or support.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMAA to LHR via DEL
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"the aircraft were dirty"

(India)

Air India from Riyadh to Nagpur via Mumbai. The flight was delayed for 2 hours due to technical problems. We were served meals on the ground, the meal was not bad. The IFE worked this time but there was not much to watch. The Second flight was also delayed by 30 mins. They served snacks, the experience was not bad, the negative part being delays and the aircraft were dirty.
AircraftBoeing 777-200 / A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRUH to NAG via BOM
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"flight was uneventful"

(India)

Mumbai to Jodhpur with Air India. The check in at BOM was quite quick. Flight delayed and the airline informed us. At the airport though it was delayed again but only found this out at the gate. The flight was uneventful. The food was terrible and service was alright. Return flight was better. Check in fast. Food edible and service was with a semi smile. Flight early and reached on time.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBOM to JDH
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"food is another plus"

(United Kingdom)

These Air India flights were both on time, and the crew while not overly friendly certainly was not indifferent, in fact one of the stewardesses was nice and helped out with my seats (I had reserved the exit row, but on an online map that was for the 777 - this being the 787 the configuration was different but the stewardess got me the exit row despite this being a full flight). The food is another plus and better than some other airlines. The downside was the Inflight Entertainment system - I'd have thought this being a new Boeing 787 it would be particularly good but my poor neigbhbour's system was not working.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Delhi
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"was not expecting too much"

(Germany)

Delhi to Frankfurt on Air India and I was not expecting too much. A new Boeing 787 with comfortable seats, enough leg room, entertainment system working fine. Worst part was the cabin crew, they only smiled when passengers were getting off from aircraft as if they waiting for that to happen. I have traveled with Air India on domestic sectors earlier and the crew was far better. Nevertheless, the overall experience was good. Reasonable price, comfortable aircraft, food was OK, not much choices in beverages.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Frankfurt
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"could not care less"

(Australia)

Air India from Delhi to Bangalore return. Check in fast. However, when I checked my boarding pass, lounge invitation and baggage tag alarmingly realised that I had someone elses. Immediately told check in lady, who could not care less until I raised my voice. It took quite an effort to get bags retagged and issue corrected. Thankfully I had come to airport well ahead of time. Flight departed on time. Crew so so. IFE not working. Food so so. Seat comfort okay. Baggage delivery in BLR was fast. However, on return to DEL it took well over an hour. Issue with AI is, It is overstaff with most employees who do virtually nothing or do not take pride in their job.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDEL to BLR
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"flight had been cancelled"

(India)

I was travelling Air India from Kolkata to Dubai via Mumbai. I arrived airport 4 hours before. While checking in I got information that flight had been cancelled from Kolkata to Mumbai via Hydrabad. I was shocked and I had to catch my connecting flight from Mumbai to Dubai. They gave me option to travel at night but at 8pm I had to catch my flight from Mumbai for Dubai. After lots of discussions and arguments they gave me other option to travel next day and agreed to give me another ticket for next day. After lots of arguments they transferred me to Jet Airways, finally I reached to Mumbai. If they had given information for the cancellation of flight I would had not faced these problems. If I had not reached airport 4 hours before then I had no option to reach Mumbai to catch the connecting flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCCU to DXB via BOM
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"cheaper than competitors"

(United States)

We flew Air India roundtrip from JFK to Delhi Business Class. It was OK both ways. Flights left on time. Beds went almost flat. What I did not like was the seat configuration of 2-4-2, unusual in Business Class, and there was no privacy. Their price was much cheaper than competitors so it was good value. Food quality was not up to international standards. That was the main negative. Movie choices just OK and audio visual difficult to use. Pajamas were a nice touch. I read previous reviews of inattentive cabin staff. I did not find this to be the case. Staff was attentive and cabin and bathrooms were kept clean. For the money it was a good deal. Lounges at JFK and Delhi were just okay with very poor selections of food. The whole issue with Air India is the food on the trip and in the lounges. If I was going again and I could get the price I would fly them again especially since you avoid connections in Europe and save a lot of time by going nonstop.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteJFK to New Delhi
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"cabin crew attentive"

(Australia)

Flew Air India from Seoul to Hong Kong. First time flying them and overall impressed. Check-in was fast and efficient, I could have upgraded for $200 AUD but decided not to and boarding the Boeing 787 was done in a calm manner. Had a delay of 1 hour due to a sick passenger wanting to deplane. After takeoff I was served peanuts and a coke, then 45 mins later was served a delicious chicken curry with rice/chutney, salad, roll and dessert. Inflight entertainment with plenty of selection. Cabin crew attentive. Look forward to flying Air India again.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteICN to HKG
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes