Air India

✅ Trip Verified | Business Class, Mumbai to Bangkok. They lost my bags at the Mumbai Airport, which is another terribly run organization and should be avoided at all costs. My bags have now been missing over 72 hours. They open a case through their Airport baggage organization, which is contracted to help Air India with lost baggage claims. It also allows Air India to evade responsibility and accountability. If you try to contact Air India customer service to discuss compensation / details of your lost bag, they tell you they can't help. They direct you to Bangkok. Bangkok gives you the Air India policy and tells you it's completely non-negotiable. They say they don't have the power to do anything, any changes must be done by Air India, and they direct you to call Air India. This allows Air India to completely evade any negotiation or accountability. So far as a business class passenger with no bags for 72 hours+ I've been given a paltry 50 pounds, about 65 USD at the time of posting. Should be enough to buy a decent pair of pants. If this company wants to call itself a premier airline, they need to go back to elementary school for customer service. I've heard that the Mumbai airport which they base out of has a huge issue with lost baggage. Save yourself the nightmare of losing your bags overseas. Avoid this joke of an airline.

✅ Trip Verified | Birmingham to Chennai via Delhi. Cabin staff not very helpful or willing to even give you a drink of water. My flight from Birmingham got delayed which meant I missed my flight to Chennai. It took 3 hours just to get an other ticket to Chennai. Really bad customer service. They don’t care about anything.

✅ Trip Verified | Delhi to New York. My flight to FK was good, with no problems. However on the return flight, I was not given my confirmed seat of 18D and instead was placed in a middle seat 30J. I explained that I need to get up frequently, but I was told that the ground crew made the change. The entertainment system did not work. Flight attendant came by and made one attempt to fix it by pushing the same buttons I had been pushing. Most importantly, they did not have my Gluten Free meal. I was told that it needed to be ordered ahead of time. I showed my eticket that said Gluten Free confirmed. The Flight attendant then brought me a meal that was not marked Gluten Free. She assured me it was ok, but could not tell me all the ingredients. I explained that if I ate something with gluten I would be very sick. She did try her best, and brought me fruit, but I was not able to eat a proper meal for the duration of the flight.

✅ Trip Verified | Washington to Hyderabad. Almost 30 inflight entertainment are not working on the flight including mine. I requested multiple times to reset but none of the attendants came back responded that IFE has an issue and will not work. Worst thing is we can't even sleep on 16hr flight due to white light from screens.

✅ Trip Verified | Chandigarh to Kulu. Excellent service from Air India. Bags delivered, food is good, seat space and service is very good. Staff on Air India answer to a call attendant button. Flights was on time.

✅ Trip Verified | Delhi to Madrid. Worst cabin crew ever. It left Delhi on time and reached Madrid on time. Aircraft was not as clean, seats were dirty and some of the armrests quite loose. Cabin crew attitude and their behaviour with passengers leaves much to be desired. On three occasions they served drinks or food coming from behind rather from front, no eye contact, no smile, nothing. In the first serving they gave options of non-veg/veg/continental food but in the second serving only option was Indian food which was too spicy to be eaten by a person living in Europe. I went to the galley area to have some water/juice and had a small conversation with the crew, while I was standing they remain seated on their seats without showing simple courtesy of leaving their seat, stand up and have conversation, galley area lights were too dim to see anything and on one occasion I found all lights switched off (total darkness). They did not bother to check toilets, if there are toilet seat covers, tissue papers are available or not. Simply said, I don’t care attitude runs in their blood. If ever I will fly with them again is just because this is the only direct flight from Madrid to Delhi using a Boeing 787 and with a meal or two in my bag.

✅ Trip Verified | London to Mumbai. A decent flight - good food, good leg space in economy and service on check-in professional polite and good. The flight took off and landed on time. The toilets were clean. Overall pleasantly surprised given the negative reviews. Will recommend and will fly again to India

✅ Trip Verified | Mumbai to Hong Kong via Delhi. I arrived 10 mins after the boarding started, and was told to queue in line to board despite being a business class passenger. Thankfully another member of staff acknowledged my business class status and allowed me to board first. Due to technical reasons the flight was delayed by 45 minutes after boarding was completed. Staff were really nice looked after the people in business class and offered drinks and food. After take off, food was served and the food was really tasty. Only thing that bothered me was that Air India doesn't serve alcohol in the domestic sector. Layover in Delhi was good and efficient, and soon we were ready for take off. Crew took our meal choices and preferred drinks after take of. This sector they had alcohol. Decided to skip the late night dinner and just had a glass of champagne and got a nice sleep of 4 hours. Overall a good airline and would recommend.

✅ Trip Verified | Chicago to Delhi. TV didn't work the whole flight. Tray and armrest was broken. I could barely eat food. Recliner didn't recline fully leading to back pain. Cabin crew failed to respond when called. Bottom of my checkin bag was torn. There is no in-flight wifi available for such a long flight. I am never flying Air India again and this is my 1st and last time.

✅ Trip Verified | Chicago to Mumbai via Delhi. I always had a good opinion about Air India international flights in-spite of several inputs from family and friends not to fly Air India, however I experienced this during my recent travel. The crew were extremely impolite and not hospitable. They refused to serve non-veg when asked for. They asked me to weigh the baggage at a counter and at that point of time it was well within the baggage allowance, however at the point of check in the baggage showed an excess and I was charged a $100 dollars unnecessarily as penalty. To double check this I weighed the baggage as soon as I got home and found it was just 0.5 kg in excess. The entertainment unit is the only source of entertainment on a long flight however in spite of repeated requests to the crew of a dysfunctional monitor nobody bothered to rectify it. On the whole I had a miserable experience flying Air India. Feel really disappointed and cheated.