Air India

✅ Trip Verified | This flight was the 2nd leg of my journey from Vienna to Singapore, via Delhi. While the 1st leg was operated by a much more spacious B787, this leg was operated by a smaller and more cramped A320. Flight was delayed by an hour due to late arrival of aircraft. Only lunch was served on this afternoon flight - food was largely average. Surprised to find no inflight entertainment on board despite Air India not being a low cost carrier.

✅ Trip Verified | Air India was actually excellent to my surprise, and heavily contrary to the views I have heard about it. I am a Star Alliance Gold member, and hence I was lucky to board with Business Class passengers. I thought I would fly with Air India in a domestic flight and it was great for Air India to join the alliance as passengers like me want an opportunity to accrue miles from star alliance flights. Check in was smooth, ground staff were courteous and kind at Coimbatore Airport and they even gave me a lounge pass for me and my mother, although there was no Air India contract lounge in Coimbatore Airport. Boarding was smooth and in a sequence with priority passengers first. Also, the crew greeted us well and the aircraft had clean interiors and clean lavatories. Food was excellent too. There's no Star Alliance carrier in North America (United/Air Canada) that offers complimentary meals on a domestic flight. Also, the legroom was excellent, especially for a person who is 6 ft 4 inches. The crew were very kind to offer my mother a blanket and some medicine when she felt sick. Overall, I enjoyed it. Hats off to Air India and hope they improve more even further! Only thing I suggest is at least provide in-flight wifi either for free or for purchase to not bore passengers.

Not Verified | My experience with Air India was terrible. My family and I had to wait for more than 3 hours because the numbers on our tickets didn’t match theirs, even though we were still on their list of boarding passengers. Our tickets were issued from Turkish Airlines since we had a connecting flight from Istanbul, Turkey to Mumbai and then to Ahmedabad. We have previously dealt with this same situation when we were going from Mumbai to Ahmedabad, but when we called Turkish Airlines and explained this situation in front of the Air India staff, we were immediately given our tickets. However, this time, we had to pay for our tickets again. Air India was simply cheating us by making a huge deal out of a small mistake that they themselves have made with our tickets. We had to pay double the amount for our tickets only to recieve the same treatment and service. I would rate Air India zero stars if I could. I will never board Air India ever in my life.

✅ Trip Verified | I had travelled on this morning flight from Mumbai to Bangalore on the A319. The web check in worked well and so was able to print the boarding pass in advance without any technical issues. The flight itself was a pretty full flight and the flight was delayed by 40 mins which was a tad disappointing but of no real consequence. The crew and staff were very friendly and courteous and were quite prompt to respond to requests. The seat was quite comfortable with great seat pitch which has to be one of the biggest plus points of the carrier. During the flight breakfast was also served which was good and filling followed by tea/coffee. Touchdown was very smooth and the disembarkation process and retrieving baggage was no hassle. Would not hesitate to fly again.

✅ Trip Verified | Delhi to Bhopal. The worst of all flights.The staff is rude and not customer friendly. They didnt let around 20 people to board the flight even when we were on time. They wasted our time so that they can mark us late. They wont even refund your money The worst part is they wont even let you exit. Even after cancelling your flight they got problem with you exiting the airport. There are other competitive flights with customer friendly staff. I would prefer to use other airlines to avoid all the drama.

✅ Trip Verified | Chicago to New Delhi. Traveling for first time with Air India on international sector and I think this is the worst of all flights i have taken internationally. Unfriendliness of staff is seen even before the flight has taken off. On top, they seem so rude. I am traveling with a 6yo and every other flight I have taken so far with my son (Delta, Air France, unites, Lufthansa, American Airlines) have been so friendly and helpful but it’s a different story here. Plus the flight seems so uncomfortable. It’s so hot, on asking they have been asking to wait since half an hour now. My son has asked for water 3 Times now but alas no one is listening us. Hating it already, plus now they announce technical issue in flight. Never ever again am I flying in air India.

✅ Trip Verified | Hyderabad to Birmingham via Delhi. Air India offered the worst possible service on the return flight. It all started when airline agent didn't check the baggage through to the final destination and I had to pick up the entire lot (6 bags) plus 2 hand luggage, baby changing bag and the laptop bag also while handling a toddler. Add to that the flight was delayed by 2.5 hours from Delhi to Birmingham and the onward flight from Birmingham to Belfast missed. Had to wait for several hours before some lady with half information and no patience booked a hotel for us to stay overnight and booked the next flight at 18.45 next day (even when there were 3 other flights from the same airline available at earlier times). Add to this, we were kicked out of the hotel by 12:00 forcing us to go to the airport 7 hours earlier and spend time with a toddler till the flight came. Flight was delayed by 25 min...(fortunately it didn't get cancelled) and we reached our destination 24 hours later than planned. Worst airline, worst service and absolute indifference from the staff.

Not Verified | Surat to Frankfurt via New Delhi. Both the filghts were on time. The transit in New Delhi was quite easy and seamless. Food provided on both the flights was pretty decent for an economy class. IFE is very good. It has a huge collection of bollywood movies. This is the fourth time I am flying on this route and had a very good experience with this airline.

✅ Trip Verified | Kolkata to Washington via New Delhi. In flight services like food & beverage and cabin crew behavior are appreciated. To top it all was the AI counter in Washington Airport near luggage claim center. And the lady in the counter was of real help, when we needed it most. We certainly recommend you.

✅ Trip Verified | Frankfurt to Goa via Delhi. My wife and I booked a flight from Munich to Goa via Frankfurt and Delhi in Business Class, then after some days from Goa to Kathmandu via Mumbai and the return from Kathmandu to Munich. The flight from Munich to Frankfurt was operated by Lufthansa, the other flights were operated by Air India. The booking was in one ticket. The flight from Munich to Frankfurt with Lufthansa was nice. When it was time for boarding in Frankfurt, Air India could not open the ticket. After a lengthy discussion we were finally allowed to board the aircraft (without boarding passes), which already had some 45 minutes delay due to our issue. Our seats that we reserved months ago were given to other passengers so we had separate seats. The business class seat actually is okay and so was the onboard service. The seat just looked dirty and used. Air India uses a new 787 on this route but they look like old 767 that have been in service for the past 20 years. After all, we were just too frustrated to enjoy them. Once in Delhi, an agent picked us up and escorted us to the gate for our connecting flight which we boarded without a boarding pass. While the Air India representatives in Frankfurt organized that we arrive at our destination, they did not think about our Air India flight from Goa to Kathmandu. Long story short: The agents in Goa could not find the ticket and we booked a new flight to Mumbai in Economy Class. The agents in Mumbai could see the ticket but since we did not use the portion from Goa to Mumbai the ticket was now invalid…and we bought another Ticket from Mumbai to Kathmandu. (By now the ticket was refunded and we received a compensation. But that was a long way.) Verdict: I had quite a few other flights with Air India last year and there is always something that does not work. It is part of the adventure of travelling to India I guess, but in the future I will try to avoid Air India. It is just not a good airline.