Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 730 reviews
5/10
3 star Skytrax Rating
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6/10

Air India customer review

(United States)

Delhi to Chicago on AI127. 16 hour flight with no working inflight entertainment. The food was horrible and served in foil trays. No fruit or salad. Our confirmed seats were changed and we had to switch with someone. 9 hours later breakfast was served. No snacks or coffee served between meals. We will stay away from Air India.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air India customer review

(United States)

BKK-DEL-KTM-BKK in business class. BKK-DEL airplane old seats are old no footrest. Toilet reeks of moth balls served same food as in coach in foil container. KTM-DEL-BKK same old plane asked for a blanket and received a used and stained one. No Ice on board no Immigration form on board no fast track offered. Had Non veggie continental and they served me cold spaghetti Bolognese. Poor service is one problem but biggest problem with their staff.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air India customer review

(United States)

Flight AI 317 19 Nov HKG to DEL-BOM. This deals with the 777 service HKG to DEL. Flight was inbound from Seoul and even though we saw the plane for 2 hours + at the gate we were still late. Security boarding was extensive and a joke. Seat was broken but was found another. Flight attendants were grumpy. When we finally took off bar service started with tray table unceremoniously taken out in front of you with a bang. You had to have a drink no question. Then the food came. Was told prawn curry or vegetarian. No menu. No choice. It all came on 1 tray. Flight had not been provisioned correctly so 1/3 of business class got economy meals. Seat went back all the way to horizontal so I slept but cabin was freezing. Arrived in Delhi late. Disembarking the galley floors were flooded/cluttered which was awful. Transfer to connecting flight was badly handled. AVOD was a joke. It was very complicated and a choice of all of 4 new films.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air India customer review

(Indonesia)

Flight AI-380 from DEL-SIN on 3 Nov 2012. Slightly delayed for about half an hour. This time the aircraft comes with personal screen on each seat though limited in choice. FA's were attentive with call button being responded to promptly. Seat was comfortable and I managed to sleep for few hours. Arrived in Changi earlier than scheduled. Highly recommend this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air India customer review

(Indonesia)

Flight AI-381 from SIN-DEL on 27 Oct 2012. Aircraft (A319) uses old Indian Airlines theme livery and arrived on time. Boarding was quick and well organised. Once onboard I found that no IFE available in this 5-hour flight so passengers were left without any entertainment except magazines and newspapers. Cabin crews were efficient however did not seem enthusiastic in interacting with passengers and hardly smiled. Call button answered promptly. My non vegetarian breakfast was tasty the crews performed one round of drinks after the meal and also one more prior to landing. In short a nice and acceptable flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Air India customer review

(France)

CDG to MAA (AI 142/B777LR) followed by a return trip MAA-CMB-MAA (AI 273/274- A321) then MAA to DEL (AI 430- B787 Dreamliner) and DEL to CDG (AI 143-B 777 LR). All flights on time check-in and embarkation monitored by cabin crews. All aircraft's clean modern and comfortable. Thanks to thin backseats the pitch seems larger than usual and to add to feeling of comfort the seats are equipped with footrests. Special mention to the Dreamliner brand new aircraft and serving several domestic destinations before entering service on international lines. The 'magic' stops here. No announcement given by captains. Average service from aircrews keeping a correct attitude and acting professionally. Food is below average both in quality and presentation. No menu given and on each flight almost the same choice of main course is proposed: vegetables or chicken with rice. Breakfast is very basic. All meals served in low quality plastic even picnic cutlery on long-haul you are afraid to break while using! Drinks are served before meals but take care as no drinks are served with meals (a mini bottle of mineral water comes in your plastic tray). AVOD delivers a basic but correct selection of classic and more recent movies Hollywood and Bollywood. All in all the AI product is simple the service minimum while acceptable as prices are on the low side. The food should really be improved and is not at the level one can expect from a flag carrier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air India customer review

(Germany)

Mumbai (BOM) to Mangalore (IXB). A321 was clean full lots of leg room even in economy section. Food served even on 55 mins flight good entertainment options and all at a good ticket price. If all AI flights are as good I look forward to flying them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air India customer review

(Canada)

Domestic from MAA-DEL which was a good flight segment the food was good but the entertainment was very limited. Flying from DEL-YYZ after we took of I wanted some eyeshades so pushed the call button but no one came. Despite the flight attendant walking past several times no one helped. I couldn't get basic amenities like eyeshades and a toothbrush for a 15 hour non-stop flight! The inflight entertainment was ok but my screen didn't work half way through the flight! The food was ok nothing too fancy! Overall flying with Air India was the worst idea possible would not recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air India customer review

(India)

DEL-ATQ Economy class on A321. Short but pleasant flight. Smiling FAs. Nothing much to complain.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air India customer review

(Malaysia)

AI381 SIN-DEL delayed two hours due to a late inbound flight (but notification email sent under three hours before scheduled departure by which time I was already en route to Changi). An unaccommodating seat in a dated (if less than half-full) A320 was only marginally less disappointing than a breakfast service at which I was offered Fanta owing to a lack of regular juices. Given the low occupancy rate one might have expected service to have been more prompt and attentive. Instead the boisterous cabin crew decided to occupy the empty rows towards the rear and chatter amongst themselves while the passengers were left without IFE in a dimmed cabin. What you pay for is what you get.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no