Air India

✅ Trip Verified | Chicago to Hyderabad via Delhi. Government run airline that does not care about quality. Poor seats that are sunk down. Entertainment system touch screen is least responsive. Audio quality is poor. Head phones provided are inadequate to enjoy the video. Toilet papers in bathroom are not sufficiently stocked. On the positive side, staff tries to help

✅ Trip Verified | Delhi to Dammam. We were charged for an upgrade and then pushed to fly in Economy class. After long followup local Office in Saudi Paid the fair Difference after almost one year. Last August was flying with Family from same airport to Dammam and the Air India Staff delayed to me on counter for unnecessary reasons for almost 90 minutes. there was extra security due to 15th august and I Was then offloaded form the flight because of delay. I came on the counter before 3 and half hour from the flight time. The staff took 10 hours to evacuate me from the immigration and bring my baggage and then misbehaved. I was forced to pay around 73000 INR to book next day flight. Next day the flight was full economy and and i was forced to travel in Economy even after I was charged with a business class fair. When i wrote an email to concerned department they answered me an annoying reply and blaming to stuck on the immigration and missed the flight by myself, which was a lie which i could not digest since it did not took more than 10 minutes on immigration for all my family to get through. I wish I will never travel on this airline ever in future.

✅ Trip Verified | Mumbai to Bengaluru. On this early morning flight, checkin didn't take more than 5 mins to complete and boarding started on time, the load on this sector was around 75-80% full. Tthe departure was delayed by 25-30 mins and also the aircraft had to taxi towards the far east side of the runway instead of the usual runway 27 so as a result the departure got delayed even further. However once airborne, the crew and staff were pleasant and providing regular flight updates and a nice breakfast consisting of some idlis and veg cutlets. Collection of the baggage also wasn't a hassle. Air India doesn't provide luxurious services, but provides a good solid product and passengers expect reliability: in other words, a good OTP which the airline has tried improving in recent times but there is still a lot more improvement to be made in this area especially when one considers that their competitors are perceived to be more efficient in this area.

Not Verified | San Francisco to Delhi. Air India has managed to take its standards successfully below sub-par. Bad seats, bad food, bad service, bad entertainment - our audio sets were broken, video was blank - worst ever I've seen on an international flight. To top it all, the flight was delayed due to a mechanical failure and we were stranded at Delhi airport for 6 hours in the middle of the night. They didn't have accommodation so my kids and I slept on the floor! Not to mention, the crew was the least bit apologetic about the delay and were literally pushing people to make way. As if this wasn't enough, the price was a ridiculous $1900 per ticket! This airline is a disgrace to India.

✅ Trip Verified | Bengaluru to Mumbai. As part of the Christmas and New Year vacations, I had decided to fly with Air India on this morning flight but unfortunately the flight was overbooked due to which an additional charge had to be paid in order to upgrade to Business. Even though there were rumours to the effect that the staff were trying to get the pax fill in the business class even though seats were available in Economy in order to gain as much revenue during the holiday season. Fast forward into boarding and even though the departure time was 8.50am, we only started boarding after 9am. Then there was a further delay of around 1 hour in the aircraft pushback so the flight actually departed at around 10.40am which was not expected and disappointing. The Business Class seats in themselves were pretty good and the in-flight service was exceptional with a welcome watermelon juice drink, crew being engaging, friendly and personable. For Breakfast, I had opted for the cheese omelet which tasted very good along with coffee and croissants. The pilots tried to cover the lost time enroute which was admirable and soon after landing, disembarkation was smooth and the luggage was received swiftly and promptly. Air India is a pretty solid airline and compared to other carriers such as Jet or Indigo, it is pretty solid and stable, if there has been one thing that has been holding the airline back, it's the on time performance which has been lagging considerably behind it's competitors.

✅ Trip Verified | I wanted to seek help from customer service and trying their phone (call centre number available on google) after every half an hour but their number was not available. i waited in queue for approx 30min but no response. I sincerely suggest them to update their customer service number correctly or if number is already updated then at least try to cater everyone so that customers like me will not face challenges. Your answering machine says that I'm in queue and waiting time is 10min. Believe me i kept dialing customer care and waiting for more then 30min but no response. I tried using other ways to communicate with them but that will be of no use considering they claim to get back only in 24 hours.

✅ Trip Verified | Madrid to Hyderabad via Delhi. This is the worst airline I ever flew with. I took flight from Madrid where they outsourced to wfs not even a single Air India person was present to help, there was huge language problem and no proper discipline maintained by staff. Flight got delayed by 6 hours and on top of that systems error out causing people standing in lines for hours together and on top of it connections forget about that. Systems are no way getting up and the talk is that international flight might get cancelled.

✅ Trip Verified | London to Mumbai. Received horrible customer service from Air India. Booked my flight to India on Air India website and our code shared flight from Canada to London was cancelled. Air India kept routing us to different number and they haven't been very helpful. Called Air Canada and they said the flight has been cancelled in July and yet I was able to book this flight on the Air India website. Air Canada is not able to help us because we didn't book the ticket on their website and Air India is not taking any ownership of his situation. We are kind of stuck in the airport and I am travelling with a 6 month old baby. They are not booking us into another flight or they not giving us out refund. Strongly recommend not to book from Air India. Horrible airline.

✅ Trip Verified | Lazy in-flight crew and doesn't want to do their duties. Mostly look like a self-service flight where if you need water or anything just go and get that yourself from the counter as you can't find flight crew at their location. I was traveling with an infant and they don't provide anything for the infant except taking extra money from traveler.

✅ Trip Verified | Milan to Kolkata via Delhi, and I chose Air India only because it had a transit at New Delhi and I thought of meeting my friends during the huge gap between the connecting flights (6 hours). But although the Airport Authority of India did not have any problem with it, Air India restricted me from going out of the New Delhi Airport and quickly forced me to do the Security checking for the next flight. I had chosen this unclean, untimely airline which serves stale food only to use the transit time to meet my friends in Delhi which did not happen due to them. By the way, I'm an Indian citizen myself. So, whereas all the other outside Airports/Airlines allow the transit travelers to go outside in case of time gaps, it's only the problem of Air India. On top of that, the Customer Care did not pick up the phone and their website did not allow a seat preference before that.