Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 823 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
5/10

Air India customer review

(United Kingdom)

London-Delhi-Bangkok return in business class. Got a very good deal back in May which was only £100 more than my usual Etihad economy trip in economy for the dates. There were some good points to the trip but several bad points to mention. All flights on time except last leg back to Heathrow that was compensated though by my bag being first off. Lounge quality was varied which I'll review separately. LHR-Delhi on B777 - very good seat for sleeping (slept probably 7 hours) though privacy lacking. Good choice of drink selection but food for business class very poor in both presentation and quality. No amenity kits on board for overnight flight. Entertainment on demand but western choice limited with only 3 recent films. Delhi-BKK. Poor all around for a 4 hour flight except the seats were wide and drink choice good again (malt scotch whisky). As noted before chicken or veg should not be the default option for business class and the quality of both was poor even for airline food. No immigration forms on board and fast track vouchers only offered on landing after numerous requests from passengers. Entertainment system on the A321 from the 1990's - no on demand and a choice of 5 channels 1 English. Ended up watching an Indian cop movie. BKK-Delhi - more of the same but breakfast of better quality. Delhi - BKK - although late best of all the legs with attentive cabin crew calls answered on request for drinks a good quality meal this time. Still could see the cost cutting with the amenity kit in business class being a cheap pair of flight socks and eye mask. No explanation given either of 90 minute delay. Will not be returning even considering the cost paid.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Air India customer review

(Australia)

Flew from Shillong to Kolkata. Check in and cabin staff were pleasant and the flight was on time but the state of the plane: broken seats frayed seat belts all the panels were grimey the carpet was worn out. I hope the vital parts of the plane were better maintained.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
6/10

Air India customer review

(India)

AI 234 from Gaya (GAY) to Kolkata (CCU) by A319 VT-SCI. Flight delayed nearly 45 minutes. IFE was switched off for the whole duration and we were served only 2 cookies and a bottle of water. As usual there was a duplication of seats allocated for some passengers which led to some chaos. The only reason I travel AI is because of its ample legroom for a person of 180 cm like me. And the reason I chose this flight was because of the cheap fares available (2k per head) on the domestic leg of international flights (this flight operates as Yangoon-Gaya- Kolkata). Overall an uneventful flight minus the 45 mins delay.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Air India customer review

(United States)

SIN-BOM-EWR. Pros: nothing. Cons: Rude cabin staff no meal selection uncomfortable and dirty seats No (or limited) inflight entertainment. SIN-BOM AI 343: Late departure (nearly 1 hour). Seats were uncomfortable and dirty (some parts falling apart and they even use strings to keep them intact). There were no TV screens for this 8 hr long flight. Cabin crew just ordering and are very rude. There is no meal selection and they just ask whether we want 'Veg' or 'Non-veg' so you have to eat whatever they give you. Once in BOM I had to get the new boarding pass for BOM-EWR sector. There was a 13 hour transit so I was told that I will get light refreshments and the dinner (they wrote this on boarding pass) but didn't tell me where to get them. So after security check I was roaming in the terminal to find an AI agent but couldn't find. I went to their lounge and showed them the boarding pass and asked where to get their so called refreshments. The person let me in and asked me to use the facility. After sometime another person came in and asked me to show the boarding pass and invitation card. Then I showed my boarding pass and he said the lounge is only for invited passengers so I should leave in 5 mins and he said the previous person let me in by mistake. So I went out and was waiting for freaking 13 hours in busy crowded Mumbai airport. Its a horrible experience. BOM-EWR AI 191. This was a new flight with in-flight entertainment (with poor movie/TV selection though) but the same rude behavior from cabin crew. Again no meal selection. Overall I believe the service is below average so I don't recommend AI to anyone.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Air India customer review

(India)

I travelled from Mangalore to Mumbai on 28 December. Flight was delayed 20 minutes and we were promptly alerted of this at Mangalore airport. Check in was smooth and I received the seating of my choice. Boarding was chaotic. One Air India ground staff member announced that boarding would commence for rows 1 to 15 while another commented that boarding would start from rows 16 onwards. This obviously resulted in a confused queue of people. The welcome on board was pretty average however the seating (comfort and leg space) was just fantastic a luxury I had not experienced with other airlines lately. Only tea/coffee cookies and a bottle of water was served which is really appalling given that this is a 12:50 pm departure. Thankfully I had carried a sandwich with me as I had read about the cookies in another review. Flight was delayed 30 minutes overall however there was no announcement made by the captain nor any other announcements about arrival in Mumbai the weather etc. Overall disappointing except for the comfortable seating.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Air India customer review

(United Kingdom)

AI 332 DEL-BKK. AI lounge in DEL is fine but just don't expect too much non-Indian cuisine. Terrible wifi with a very confusing sign-up process. Showers working clean and enjoyed after connecting flight from LHR. Final call made to rush passengers on board only to be met with a massive queue in the various walkway bridges so not the best first impression. A321 business class seats were good and the way business class seats should be - real business class seats and not 'adapted economy' ones. Cabin crew definitely surly however once smiled at they immediately smile back. Drinks service was fine however only given a packet of French-fry style crisps seemed a bit amateur for executive class. My pre-ordered gluten-free meal left the crew somewhat perplexed and I was met with the response "veg or no veg" as an option. 'No veg' was nice enough however the chicken main contained only 3 small chunks of meat. The IFE was not on demand and the cabin was very hot and stuffy throughout most of the flight. We arrived in BKK early however there wasn't a single landing card to be found on the plane which quickly cancelled out any early arrival gains!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air India customer review

(United Kingdom)

AI 112 LHR-DEL. Check-in fast at a very crowded and pushy LHR Terminal 4 pre-Christmas. Plane left punctually. Crew polite but a little surly but put that down to just the 'Indian way'. Comfy big seats in Executive Class and 100% flat beds in 777-300. The cabin was quiet throughout the duration of the flight. Magazines only offered to first cabin? Crew could not work out my gluten free meal and kept having to replace my tray after serving. Cabin was too hot during shut-eye time and no waters handed out before sleeping. Amenities kit just socks and an eye mask however asked crew for toothbrush/paste which they supplied immediately and then left a pile in the toilets. IFE a bit of a joke…- terrible amateur looking interface which is a nightmare to use. Moving maps didn't work until the final half and hour of the flight…handy! This was a connecting flight via Delhi to Bangkok - see following review.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air India customer review

(Australia)

SYD-DEL-SYD. Flight was delayed by 6 hours. Staff very casual in attitude and lacked professionalism. Staff behaviour not the same with all passengers. Food quality and quantity was below average. Saw the drinks trolley just once in a 13 hour flight. No refill of drinks was offered. However plane was modern very nice and comfortable. Seats were comfortable and ample leg space. Inflight entertainment was nice. Don't mind giving them another try and then will decide whether or not to travel AI. I hadn't set very high expectations. There is a lot of room for improvement. Crew need to be trained to be more polite courteous and professional.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air India customer review

(United Kingdom)

Chicago to Delhi in First class. The ticket cost almost 2x business class in a European carrier but I chose it due to the direct nature of the non-stop flight. What a mistake. The first class product is very poor seats uncomfortable and felt like sitting on a metal rod. Cabin service was pathetic with a poor choice of drinks and food. And most shocking is Air India has stopped giving toiletry bags. If you are going to fork out the money do it on Qatar or British Airways.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air India customer review

(United Kingdom)

Was travelling to Kolkata on AI 020 on 15 December 2013. The flight was 11 hours late owing to partly absence of aircraft and no alternate arrangements in such exigency and partly the unavailability of crew. The 250 odd passengers didn't have a clue on the reason for delay. No AI officer bothered to put in an appearance to explain what the problem was the handling staff were equally in the dark. Though meals were supplied no formal announcements were made to inform the passengers of this and one learnt mainly by word of mouth from other passengers who had come by the information accidentally. We arrived Kolkata at 2.30 am and many had to spend the night at the airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no