Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 693 reviews
5/10
3 star Skytrax Rating
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9/10

Air India customer review

(Canada)

I flew Air India YYZ-DEL in First Class. The seat was very comfortable - I had no trouble getting to sleep. The in-flight entertainment was also good - very nice choice of movies and TV shows. The cabin crew were very attentive and responded quickly to every need of mine. The meal which they served with great pride looked and tasted excellent. The only downside was the lounge - poor quality compared to the rest of the experience The aircraft looked very modern and clean. Flight was on time. I would not hesitate to fly AI again.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air India customer review

(Germany)

Flew from Pune to Frankfurt via Delhi. Aircraft was clean legroom and food was good entertainment was ok (not enough English options). Terminal in Delhi is very nice. Transfer experience is good. Good value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air India customer review

(United States)

JFK-DEL-JFK on AI 101/102 in economy. I have taken this flight 4-5 times in the last 2 years sometimes continuing to CCU. It was always excellent. Relatively clean plane very good VOD good food. It was always on time no issue with baggage or check in. I am very well traveled and frequently fly on airlines like Emirates and BA. At least on these flight AI did compare with them positively. I have zero experience on AI on any other route though.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air India customer review

(India)

I have to admit that based on the experience of my last three flights Air India domestic in economy is actually quite good. Leg room is much better than Indigo or Jet. Food is actually not bad and you do not have to pay for it. Having a working entertainment system is a plus. Some jet and kingfisher flights have the individual screens but nowadays these are never working. Flight attendants seem to be older on average but I find them polite and pleasant. The interiors are colourful in red yellow and orange. These last 3 flights were on time and really I have few complaints.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air India customer review

(Spain)

My husband and I flew from Kathmandu Nepal to Varanasi. We boarded about 2 hours late and after keeping us inside the plane for 30 minutes they simply said that there was a problem with the engine and we had to get off (no apologies no explanations). They packed us into a run-down bus parked in front of the aircraft and without any further explanation we sat for 2 hours. Almost 4 hours after our departure time we were simply led back into the plane. Arrived 5 hours late in Varanasi. Staff attitude terrible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Air India customer review

(France)

BOM-GOI A319. Delayed flight without good explanation. FA's were friendly on this short flight. Mid afternoon flight with just a drink and peanuts I would have liked more.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air India customer review

(India)

On time departure from CCU and on time arrival into BLR. Quality of food was good and they served an adequate dinner. Crew could be a little friendlier but the experience was better than expected.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air India customer review

(United States)

ORD-DEL-HYD-BOM-DEL-ORD. The last time I flew them was in 2007 and I found it to be average. Now the air hostesses were friendly and attentive food was great and the IFE pretty good. The seat and spacing was pretty good and ample in comparison to other airlines. The only downside I see is from Indian security at the airports.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Air India customer review

(Austria)

PNQ-GOI in Economy. Flight was on time check-in efficient with friendly ground staff. Served snacks and drinks by a friendly crew on the rather short flight. On the negative side: cabin was dirty with torn and worn- out seats. My seat consisted of a big crater-like hole and was very inconvenient.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Air India customer review

(United Kingdom)

Mumbai to Kolkata. Plane at gate on time but apparently staff were not! After 30 minutes without any information the Indian passengers started to complain. Within minutes the complaints turned into loud shouting. Whatever was shouted produce results because the gate opened almost immediately. Full flight. Comfortable seating with good leg room (for economy). Good meal which included veg and non-veg choices. Overall Air India have a reasonably good domestic product but it appears they are struggling with reliability.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes