Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 720 reviews
5/10
3 star Skytrax Rating
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Air India customer review

(India)

MAA-BOM-EWR on 22nd July. While checking in at Chennai was told I was checked through all the way to Newark. Chennai to Mumbai delayed an hour - reached Mumbai close to midnight - still had an hour to catch the flight to Newark - mysteriously without any reason baggage was offloaded at Mumbai had to go through security again at the domestic airport waited for an hour for a bus to take us to the international airport to be told that we had missed our flight. Air India staff were extremely rude and they had no intention of getting us on another airplane. After a lot of arguments I was put on a flight to London and then on to Newark - lost a whole day. My first trip on Air India to the US and will be the last.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air India customer review

(United Kingdom)

Business class from LHR to DEL Dec 2012 return. No complaints - all staff and crew were helpful. Plane was a new 777 and seats were very comfortable with a lot of legroom. The inflight entertainment had a good choice of English and Indian films. My only gripe is the lack of an Air India lounge for Business Class passengers at IGI airport in Delhi. It's unacceptable to send your premium passengers to a regular cafe with poor quality food and no WiFi where the staff are trying to charge you for anything they can get away with. Please Air India stop using Cafes at IGI and get yourselves a proper business class lounge with WiFi decent food and drink.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air India customer review

(India)

Flew from Jodhpur to Mumbai on AI 475 (A319-VT-SCI). Flight delayed 1.5 hours and were informed by a call and an SMS after reaching Jodhpur airport. Light snacks served on board and the aircraft had a functioning IFE. Minus the 1.5 hour delay the flight was okay.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air India customer review

(United States)

Business class from Singapore to Delhi on an A319 and it's was fairly basic. The seats are old and not that comfortable - leg room is ok though. Service from the cabin crew - nothing to get excited about either. They were quite stoic did their basic job and then sat (slept) on the forward jumpseat the rest of the flight. There was a breakfast service (the food was not bad) but they never came through an offered anything else - - nothing. The economy class had a second beverage service - but if you wanted something extra in business class - you had to ring your call button and then they would reluctantly come out of the galley. The inflight entertainment is very basic too - all Indian movies.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air India customer review

(United Kingdom)

We flew LHR to Mumbai and on to Goa and return via Delhi. Flights were cheap and therefore I agree that they were value for money. Most of the inflight entertainment didn't seem to work across the cabin or the films packed up. The seats were possibly the most uncomfortable I have encountered they were narrow and the cushions non existent and the toilets smelt. The crew were friendly and attentive on the way out but appeared infrequently on the way back. Food on both flights was horrible. I wish we had paid more and gone with another carrier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air India customer review

(United Kingdom)

Flew domestic on a very early flight from Delhi to Nagpur. Checked in at the airport and this was fast and efficient. Straight through domestic security into the large airside lounge area with shops and cafes open despite the outlandish time (04.30). Flight boarded early and was not full. A319 looked tired and seats were old. Service was fine but food as poor - a greasy wrap - with hot drinks. Landed on time in Nagpur and deplaned quickly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Air India customer review

(United Kingdom)

Travelled from Heathrow to Trivandrum connection was missed due to queue's at Bombay absolutely no help from Airline to get through queue's. Also lost our luggage for over 24 hours as this had already been checked into the connecting flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air India customer review

(Germany)

Travelled from Frankfurt to Delhi and back. The new dreamliners are servicing this route and the flight experience was excellent. Ample leg room large comfy seats in economy big overhead luggage space amazing lighting and windows.. The entertainment options were good and the flights were smooth. The food could have been better! I have travelled Air India before as well but this was the only time I enjoyed travelling with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air India customer review

(Australia)

5+ hour Flight from New Delhi to Singapore started badly when we were seated in economy rather than the business class seats booked and paid for 6 months previously. Told they couldn't move us despite there being empty seats in business class. After a great deal of fuss we were moved forward. What a mistake - should have stayed in economy where the seats at least had a bit of padding and the service must have been better. No food served to anyone in business class but I assume you could have asked for it. Drinks offered once by a hostess that had difficulty with English so a red wine became a straight whiskey. After serving this the hostess and the cabin manager went to sleep in their chairs behind the curtain. In 40 years of travelling extensively this had to be the worse experience of any flight for comfort and service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air India customer review

(India)

Travelled from Mumbai to Bangalore. Early morning departure from Mumbai. Aircraft A321 neatly maintained. Pushback on time and smooth take-off. Hot breakfast served onboard. Asked for a second helping of fruit bowl and was immediately provided with one. Inflight channel had a latest Indian movie going on though the Flight path channel stopped working half an hour into the flight. FA's quite attentive to passenger needs . Landed on time in Bangalore. Air India seems to be improving it's quality of service by the day. Will fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes