Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 647 reviews
5/10
3 star Skytrax Rating
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8/10

Air India customer review

(India)

On time departure from CCU and on time arrival into BLR. Quality of food was good and they served an adequate dinner. Crew could be a little friendlier but the experience was better than expected.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air India customer review

(United States)

ORD-DEL-HYD-BOM-DEL-ORD. The last time I flew them was in 2007 and I found it to be average. Now the air hostesses were friendly and attentive food was great and the IFE pretty good. The seat and spacing was pretty good and ample in comparison to other airlines. The only downside I see is from Indian security at the airports.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Air India customer review

(Austria)

PNQ-GOI in Economy. Flight was on time check-in efficient with friendly ground staff. Served snacks and drinks by a friendly crew on the rather short flight. On the negative side: cabin was dirty with torn and worn- out seats. My seat consisted of a big crater-like hole and was very inconvenient.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Air India customer review

(United Kingdom)

Mumbai to Kolkata. Plane at gate on time but apparently staff were not! After 30 minutes without any information the Indian passengers started to complain. Within minutes the complaints turned into loud shouting. Whatever was shouted produce results because the gate opened almost immediately. Full flight. Comfortable seating with good leg room (for economy). Good meal which included veg and non-veg choices. Overall Air India have a reasonably good domestic product but it appears they are struggling with reliability.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Air India customer review

(United States)

JFK-DEL-JFK in Economy over the Christmas period. Flight from JFK to DEL was excellent. The aircraft seemed new was very clean and the IFE selection was good. Boarding etc. were far smoother than I am used to on BA my usual carrier on this route. Food was good and the inflight staff were young professional without being stiff and/or overbearing. My experience was enhanced by having been given an exit-row seat. But even the return flight was good and this time I had a ghastly middle seat. Nevertheless the staff kept up well- fed and hydrated; there was an ample supply of cookies/chips/drinks in the galley and the flight was quite pleasant. Timings again are superb - essentially an overnight flight; leave home in Delhi after dinner; arrive in JFK in time for breakfast. Overall I was pleasantly surprised.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air India customer review

(South Korea)

Seoul to Hong Kong round trip. Flight to Hong Kong left and arrived early. The inflight entertainment was good although the English movie selection was a bit outdated. The flight crew was pleasant. Food was really good. Return flight left and arrived on time. Same thing for inflight entertainment. My headphones were broken but the attendant promptly got me a new set. Breakfast (omelette and croissant) was again really good. Overall great value for money.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air India customer review

(United States)

25 Dec flew Chicago-Delhi connecting Ahmedabad. Check-in was quick and departed on time. Inflight meals plenty with beverages and alcohol offered free of charge. 2 full hot meals and small snacks during flight. Sky bar open for extra snacks with beverages. Comfortable seats and lots of leg room with foot rest a plus. Courteous staff ready to help. Transit in Delhi a breeze. Baggage arrived promptly at Ahmedabad and was out within 45 minutes. Return Ahmedabad Chicago via Delhi. Again no issues except 1hour delay in Delhi. All in all very good experience and would recommend.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air India customer review

(India)

DEL-DXB on an A330-200. There was no personal television and shared TV's were not in a good condition. The toilets smelt and there was a shortage of vegetarian food so I did not eat anything. The crew was co- operative but had limited English skills. I will never fly Air India again Emirates is much better.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Air India customer review

(United States)

Hong Kong to Seoul on a Boeing 777-300 - had 2 check-in counters open for the entire flight. Took me an hour just to get to the check-in line and all I had was carry-on items. After boarding and finding my seat I discovered my assigned seat with a used blanket and pillow and a used water bottle stuffed in the seat pocket in front of me. Along with stains on the seat in front of me and dirt and grime covering the fold out table. The floor alongside the cabin walls were covered in dirt and trash and the plastic shielding for many of the seat parts were cracked. I tried to find reprieve in another seat but the rest of the cabin was in similar condition. Worst flight I have ever taken.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Air India customer review

(India)

BOM-DXB-BOM. Outbound flight on an A321 was on time. Only six channels on IFE and no headphones in seat-pocket. Meal (non-veg) was good both ways. Return flight delayed 3hrs. It was an A320 and IFE had same channels but there were headphones this time. Overall the aircraft and service is nice but the delays cause dissatisfaction. Flew AI just because the fares were much lower than other airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes