Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 817 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

Air India customer review

(United Kingdom)

It was a BHX-DEL-ATQ return flight on the Boeing 787-8. I had read the comments thinking it was horrible but it turned out to be the opposite! An ordinary Meat Curry with Saag Aloo and Rice! Entertainment was impressive- Bollywood and a few Hollywood movies! A steward didn't give my wife a vegetarian meal! She gave her a Chicken Meal nevertheless another steward came and gave her a veg meal so it was okay!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air India customer review

(India)

Bangkok to Mumbai. We were travelling along with family. Horrible flight. Travelling period was 4 hours 30 min. Entertainment system was not working at all. Staff on the board was not cooperative. It was a horrible experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air India customer review

(Australia)

Udaipur to New Delhi. The flight left 30 minutes early - I hope everyone was on board. The flight attendant's were vey good but we did not eat the meal. The other 6 business class passengers who were Indian asked what the meal was and would not eat it. Overall the flight was comfortable and we would fly Air India domestically again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Air India customer review

(United States)

Bom-Jaipur-Bom on A319. I was surprised to receive breakfast outbound and snack inbound. There was no choice and they only served tea/coffee/water as beverages but what they served was pretty good. The cabin attendants were pleasant legroom was good. There was seatback IFE but it appeared to only have one channel playing some Bollywood farce. Both flights were quite good for a short domestic hop.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Air India customer review

(United Kingdom)

Travelled 11th April 2014 was very disappointed with the delay we faced at LHR 6 hours delay due to technical problems with the new dreamliner 787. Not happy with leg space I was expecting something a bit more sophisticated not nice experience for those who are broad and tall. Had problems with entertainment system on the way to DEL and on the way back to LHR crew were friendly. Sorry Air India but first and last.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air India customer review

(Australia)

BOM-DEL-SYD we reach domestic airport by 7 am to beat Mumbai traffic to catch our 10 am flight since we were FFM there is seperate queue at domestic airport and queue was small and quick The check in staff was not all courteous. We requested in case we can be pushed up on earlier flight to Delhi for which he asked us to pay extra for changes so we continue with our original booking. Flight boarding from Mumbai was slow and eventually took off 50 minutes late and hence reach Delhi at 12.45 for our connection flight to Sydney departing at 13.25. DEL staff were prompt to receive us and took us to transfer desk and immigration and finally get our security clear and put us on our flight at such a short transit time. due to delay we could not enjoy new Delhi airport. Flight from Delhi departed on time flight was light so staff made announcement for passenger to move and spread out in aircraft if they wish and occupy empty rows good meal courteous staff cabin was clean few toilets were smelly - wish they do something to keep them clean on long flight decent entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air India customer review

(Australia)

Melbourne to Delhi. The new Dreamliner 788 is a great plane a lot quieter more room to move about cleaner air and large windows. Left and arrived early. Business class half empty so the service was very good not quite as good as the Asian airlines but more than satisfactory. Seat comfort was fine and the lay flat bed made sleeping easy. The entertainment was good watched 2 movies in English. Ordered special food which was my mistake and cannot blame the airline for the disappointing food. The snack between meals (smoked salmon) was most enjoyable. The extras included a nice travel suit better than Qantas pyjamas duvet and pillows were comfortable and travel socks and eye masks supplied. Second leg Delhi to London plane service and entertainment as good as the first flight. Food. Gave up on my special meals and ordered from the menu. Breakfast (Poached eggs) was fine and the dinner (Supreme of chicken) served just prior to arrival as good as any meal I have had on a plane. Fresh fruit to finish. Extras - none which for a 9 hour plus flight was surprising bnot even travel socks.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air India customer review

(India)

Short haul flight from Trivandrum to Chennai. Pleasantly surprised by the condition of the aircraft which was a new one. The crew were efficient and friendly. The flight was on time and there were no time discrepancies on arrival either. Since it was a short haul flight snacks were offered. There is always room for improvement like the inflight entertainment. Overall I was pleased and would definitely consider flying Air India again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air India customer review

(India)

Mumbai - Jeddah and back. The flight to Jeddah was a hopping service from Mumbai to Hyderabad and onto Jeddah. Aircraft was an old 747-400 piloted by an all women cockpit crew. Aircraft though old was neatly maintained. Served with a light snack on the Mumbai-Hyderabad sector and a full meal on the Hyderabad-Jeddah sector. Cabin crew curt but efficient. Decent selection of in-flight entertainment though some of the touchscreens were not working. Return was a direct flight to Mumbai. Aircraft was a 777-300. Neatly maintained. Efficient cabin crew. There was a slight delay in take -off due to a temporary runway closure at Jeddah airport but the captain was prompt to keep the passengers informed of the status. Decent in-flight entertainment system and a good hot dinner served. Air India looks to be improving its quality of service by the day.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air India customer review

(United Kingdom)

Flew in March 2014 LHR-CCU-LHR via Delhi. Outbound flight was Dreamliner new flight and good food/drinks service was excellent. DEL-CCU was also good as well. On my way back faced little bit of hassle at CCU airport re baggage x-ray CCU-DEL service was good but were not satisfied with DEL-LHR leg no choice of drinks and also no wine video entertainment was not working properly arrived London Heathrow ahead of time though. Service should be improved on DEL-LHR sector.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes