Air India

✅ Trip Verified | Chicago to Ahmedabad via Delhi. Wish there was option for no star at all. Air India definitely deserve that at this point. My mom had flight to go India for June 7,2019. and the flight was early departure and no notification was sent. Now my mom has call all her relatives that she will not be able to make it to the wedding that she has been planning for months. It might be her last time she gets to see her family. Thank you to air India for taking that away for her.

✅ Trip Verified | Dimapur to Kolkata. We didn’t get the seats we purchased in advance (seat 02A & 02B, AI 710). We were given seats way at the back! After consulting the Dimapur AI booking staff, they realized the error and cited a “different aircraft.” Shortly before take off, a ground staff came to where we were already comfortably seated and invited us sit in the “business class” since the seats were empty and because we didn’t get our preferred seats (with payment). But our nightmare was just beginning! We were badly insulted on flight by two attendants. After the flight took off, these two attendants raised a tantrum saying they were not informed and forced us back to the seats where we were previously comfortably seated. They blamed the ground staff for this misunderstanding. We felt harassed and embarrassed. We are still shocked at such lack of coordination. The pathetic service of Air India is a living nightmare. The payment for seats hasn’t been reimbursed either.

✅ Trip Verified | Delhi to Calicut. Ridiculous service. More than 2 hours queue for check in; air India employee let all passengers who were saying they were late to jump the queue, causing delays also for people who were there more than 2 hours before. The employee at the check in let some passengers not pay for extra weight luggage while other (such as me) had to pay (which is of course correct, but the treatment should be the same for everyone); moreover to pay I had to make another queue; they make fun of me because at the end of this queue they told me it was not correct so I have to come back to previous queue, where thanks to the kindness of other passengers I could have reached the desk faster, otherwise I would have lost my flight, so that just for check in, it took more than 2 hours! Moreover the flight has been delayed of more than 1h 30 mins and they advice us just late in the previous evening, causing me to not participate to an important business meeting. No words for this service. I felt very bad, especially for the total lack of respect towards me.

✅ Trip Verified | Melbourne to Hyderabad via New Delhi which had a transit time of 14 hours at New Delhi Airport. They asked to recheck in at Delhi Airport. When I was trasferring from International terminal to domestic terminal they dint even allow me to enter the airport stating that my flight has a long time to go and you need to wait. I was asked to wait outside the airport where there was no proper seating facility and waiting area available. When I was trying to contact Air india office they were not ready to listen and they were very rude and arrogant. I’ve been living abroad for the past 6 years and travelled with Malaysian, Singapore, Thai, Cathay Pacific and Sri Lankan airlines and never faced this kind of a problem. I was so unhappy with the customer service they have provided to me and finally when i demanded that I’l lodge a complaint against the airlines they finally allowed me inside the airport. I’ve my return flight on July 9th and I’ve the same 14 hours of transit time. I’m trying to contact the customer service helpline, Delhi airport office, Hyderabad airport office to enquire about the hotel booking or lounge booking but no one is picking up the phone and its keeping on hold line for more than 40 minutes. This is not the way you guys treat a customer. This is the worst customer service experience I’ve ever had in any airlines. Definitely I’m not flying with Air India again and will recommend to all my colleagues and friends not to fly with Air India.

✅ Trip Verified | I flew from Lucknow to Delhi, a short sector of just 45 minutes it was nice to see the crew served food boxes which composed of a veg sandwich and a mango juice. The best part was the 25kg Free check in luggage. I would fly air India again.

✅ Trip Verified | I booked my mother's flight from Ranchi to San Francisco via Delhi in Feb for a May travel date. The night before my mother was scheduled to fly from Ranchi we received a call, mind you, no email stating that she will need to wait at the Delhi airport for 12 hours as her outbound flight from Ranchi to New Delhi has been re scheduled to an hour later. Thankfully, we had made the reservation using a 3rd party, since air india customer service did not pick up our call for over 40 minutes and counting. My mother's entire itinerary was moved a day forward and she still has to wait in Delhi for 12 hours to board her SFO flight. No wheelchair has been assigned and the meals have also not been assigned. To add insult to the injury, I paid extra for aisle seats and there is no way for me to get reimbursed for that expense since the payment applied to flights that have been re scheduled now. I faced similar issue with my in laws itinerary with their itinerary being randomly changed. It can not be by chance, that this lame airline messed with 2 random itineraries both in my family.

✅ Trip Verified | Copenhagen to Bangkok via Delhi. Do they know the word customer service? I booked tickets flying from Copenhagen to Bangkok via Delhi. They changed the scheduled times 3 times. The last time they only allowed me 10 minutes in transit flying from Bangkok to Copenhagen via Delhi. I tried to call 3 different numbers to try and fix the problem, but I wasn't able to get a real person to answer the call. I then tried to write to different mail addresses, again I had to wait almost 2 weeks before I finally got an answer. Their solution was to offer me to fly from Bangkok to Delhi 1 day earlier, but then I had 12 hours in transit in one of the worst airports in Asia. When I wrote back to accept their offer, I had to wait another 2 weeks, and finally the night before I was supposed to fly back, they sent me an updated itinerary. On the first leg of my trip, the entertainment didn't work. The seats are very hard and old. The service is very poor, when I compare to other Star Alliance companies. The tickets were cheap, but I will not fly Air India again.

✅ Trip Verified | I was pleasantly surprised by the overall experience on this 1 hour flight from Lucknow to Jaipur. The check in was smooth and in the flight I was surprised that they serve sandwiches on such a short flight and making rounds asking passengers for more. The free baggage allowance and seat assignment is another reason represents the full service tag.

Not Verified | Chicago to Chennai via New Delhi. My initial flight from Chicago to New Delhi got delayed couple of hours because of delayed start. I had only couple hours for my connecting flight at New Delhi. Air India agent at Chicago has rebooked my flight from New Delhi to Chennai without asking my concern and the connecting time now I have is 9hrs. I was told at Chicago that I will be provided with a hotel and asked me to talk to Air India people at New Delhi for allotment. When I reached New Delhi, I was told that they do not have any hotel but can provide me with lounge access which has beds to sleep and fresh up. I was provided with a complimentary dinner from Dilli Street restaurant inside the domestic terminal. But when I came to lounge to take rest I was told that there is communication for them to provide lounge access and we had to escalate this to a manager at New Delhi airport who in turn told me that they did not promise me any lounge access or beds. I was told to just stay at boarding gate. This is my first time flying with Air India. When I mentioned the same with Air India agents they said that this always happens with Air India and the service is not that great with Air India. When I spoke with manager and asked them "Shouldn't they be providing accommodation for delays from Air India and is this how you treat passengers?" Her reply was you can interpret that in any way but I cannot help you in any way except for asking you to wait at departure gate. Entertainment system in international flight did not work for my co passenger. I had to switch seats and we had to take turns to watch movies. I would rate them 0/10, but unfortunately I do not have that option.

✅ Trip Verified | Another very good flight with Air India. I was able to upgrade myself to Business and have not regretted it. The plane was very new and clean (including toilets throughout the flight), flight attendents and food excellent. The flight left on time and arrived in Melbourne about 10 minutes early. Although the layout is 2-2-2, the lie-flat beds are comfortable and Air India provided a warm blanket, pyjamas and a nice amenity set. The only slight drawback was the check-in procedure (that was not flight-specific but for all AI flights) and that took about 1 hour and 15 minutes of waiting to get four lines of passengers checked in before me, although these were the 'drop-bag' check in counters. Either Air India has upped its game or I was very lucky to have had two excellent flight experiences.