Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 647 reviews
5/10
3 star Skytrax Rating
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5/10

Air India customer review

(United Kingdom)

I flew LHR-DEL-LHR and this was my first AI experience. Overall I would say it wasn't bad but it could easily be so much more better. Check-ins both in London and Delhi were smooth and easy. On Board service and facilities lets it down. The staff even though well meaning are not interested. They simply did their three rounds (1 round of drinks and 2 of meals) and no more. On both flights the service call bell was not attended to even though I must have pressed it for at least 10 mins before giving up and getting up! On the LHR-DEL flight I did not complain about it but when I enquired on the DEL-LHR flight about why they did not attend to the service call they could not find it on the system. Most airlines if not all come and collect the rubbish the headsets etc simple clearing up tasks which weren't performed by AI staff.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air India customer review

(United Kingdom)

LHR-DEL-BKK return. First leg to Delhi (777-3ER) in the night dinner was served as well as breakfast both delicious. Flight attendants happy to help Delhi T3 is clean and modern and the transit was smooth. Second flight A321 with inflight entertainment! Again a meal and flight attendants happy to help. Return flights seemed to be even better Delhi transit again smooth meals were great small delay to LHR due to congestion at DEL but made up for it. Flight attendants were polite and again helpful. 773ER inflight entertainment is great though a little bit hit and miss! No issues with baggage would recommend.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air India customer review

(India)

BOM-BLR and DEL-MUM in Economy Class. Aircraft was clean with inflight entertainment leg space was excellent seats comfortable. Both flights left on time and arrive before schedule. Flight attendants were pleasant and polite. Indian food served on both sectors was good and filling. Online Check in both sectors so did not have to queue up at the Airport. Kiosk check in also available at both airports. The Captain mentioned its a "New and Improved Air India" and I agree with him.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air India customer review

(India)

VTZ-ATQ via New Delhi. Flight from VTZ departed 1.5 hours late and barely had 15 minutes for the transit at the IGI Airport but the ground crew at the Delhi airport was quite helpful and we reached the gate on time. Flight from Delhi departed on time but was an A321 instead of the usual B 777-300er. The food on the first leg of the flight was average a standard hot South Indian meal and the food on the second leg was a packet of peanuts and bottled juice could have been better for an hour long flight. Cabin crews were helpful and courteous. IFE system had a good selection of Bollywood and Hollywood flicks. Overall a good flight experience have been flying Air India and will continue to.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air India customer review

(Canada)

I flew Air India YYZ-DEL in First Class. The seat was very comfortable - I had no trouble getting to sleep. The in-flight entertainment was also good - very nice choice of movies and TV shows. The cabin crew were very attentive and responded quickly to every need of mine. The meal which they served with great pride looked and tasted excellent. The only downside was the lounge - poor quality compared to the rest of the experience The aircraft looked very modern and clean. Flight was on time. I would not hesitate to fly AI again.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air India customer review

(Germany)

Flew from Pune to Frankfurt via Delhi. Aircraft was clean legroom and food was good entertainment was ok (not enough English options). Terminal in Delhi is very nice. Transfer experience is good. Good value for money.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air India customer review

(United States)

JFK-DEL-JFK on AI 101/102 in economy. I have taken this flight 4-5 times in the last 2 years sometimes continuing to CCU. It was always excellent. Relatively clean plane very good VOD good food. It was always on time no issue with baggage or check in. I am very well traveled and frequently fly on airlines like Emirates and BA. At least on these flight AI did compare with them positively. I have zero experience on AI on any other route though.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air India customer review

(India)

I have to admit that based on the experience of my last three flights Air India domestic in economy is actually quite good. Leg room is much better than Indigo or Jet. Food is actually not bad and you do not have to pay for it. Having a working entertainment system is a plus. Some jet and kingfisher flights have the individual screens but nowadays these are never working. Flight attendants seem to be older on average but I find them polite and pleasant. The interiors are colourful in red yellow and orange. These last 3 flights were on time and really I have few complaints.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air India customer review

(Spain)

My husband and I flew from Kathmandu Nepal to Varanasi. We boarded about 2 hours late and after keeping us inside the plane for 30 minutes they simply said that there was a problem with the engine and we had to get off (no apologies no explanations). They packed us into a run-down bus parked in front of the aircraft and without any further explanation we sat for 2 hours. Almost 4 hours after our departure time we were simply led back into the plane. Arrived 5 hours late in Varanasi. Staff attitude terrible.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Air India customer review

(France)

BOM-GOI A319. Delayed flight without good explanation. FA's were friendly on this short flight. Mid afternoon flight with just a drink and peanuts I would have liked more.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes