Air India

✅ Trip Verified | I recently took a flight from New Delhi to Chicago and back and had contrasting experiences. On my flight to Chicago, the crew was excellent and extremely helpful and the experience was quite comfortable, let down only by malfunctioning screens. On the other hand, my experience on the return flight from Chicago to New Delhi was really bad. Right from the unhelpful staff, to shoddy screens and toilets not working, spending those 14 hours was a nightmare. So, overall I still don't know whether to recommend Air India or not, only thing is fly only if that's the cheapest deal anyone is getting.

✅ Trip Verified | I had booked my 18.50 flight via agent from Pune to Delhi on 9th October. But they cancelled this flight and merged with 22.15 flight due to less passengers. This was not informed to me. My eticket message received to me on my contact no, but this flight cancellation message not received. I had to spent 4 hours on Pune airport doing nothing. Secondly I reached Delhi at 1 pm on 10th October. On Pune airport no staff available to take my complaint. They had treated us very badly. I was really disappointed with the treatment received during this incident.

✅ Trip Verified | I was travelling from Delhi to Bombay through Air India, AI665 on 16th October 2019 whose scheduled time is 8 am. It gets delayed (for no reason as there is no bad weather and no other flight of any other service provider gets delayed) for 1 hour and it's rescheduled time would be 9 am but the flight takes off at 9.40 which caused many inconveniences to many of us. I have a conference meeting in Thane Maharashtra at 12 noon and I got there after 1 pm which ruins my image. I request Air India to please take care of such types of inconvenience caused to passengers.

✅ Trip Verified | Bengaluru to Mumbai. On this flight, even though the cabin was completely full, the flight departed and arrived on time. It was pleasing to note that the crew still made announcements during the safety demonstration and at other times instead of having that automated like the LCCs. It adds a personal touch. The breakfast was hot and filling and the overall attitude and demeanor of the crew was positive. One area which prevents them from getting a full rating was the fact that it was observed that the in-flight magazines were not placed in the seat pocket of each and every seat which perhaps should have been there. As on flights with a slightly longer duration, having something to read would have been really helpful. But compared to other airlines such as the LCCs, Air India provides a much better experience and service. The baggage was retrieved very quickly. Thank you for a comfortable flight.

✅ Trip Verified | London to Delhi. Seats were not comfortable in fact broken. Screens were not working. Reading lights were not working. Crew was not helpful at all in fact they tried to be sarcastic and advise us to join them in kitchen and help them when we made complain that screen and lights are not working!! Very unprofessional attitude. Crew totally ignore customers by not answering to call buttons. They didn't even had biscuits on their flights.

Not Verified | Delhi to Kathmandu. First impression the flight was delayed by an hour. Then we were told that the the gates had changed at the last moment so we had to rush to another gate which was a chaos. After boarding still lots of passengers hadn’t taken their seats and were searching for it but no flight attendant came to help. Even when I hadn’t taken my seat the plane began pushing back from the gate. Then finally we took off and looking at the condition of the seats on board I didn’t even want to sit there. The seats had almost turned black. There was no inflight entertainment except an old magazine from who knows when. The food was ridiculous, we got served minced meat with giant tomatoes in it and a bun served with a small bottle of water.I mean couldn’t they afford at lest a glass of coke? I had about 150g over baggage and they wouldn’t even let that through. They asked me to pay over baggage fees but instead I took out a packet of sweets from the bag and we were ready to go.

Not Verified | Delhi to Kathmandu. The plane was delayed by an hour. Then at the last moment we were told that our gate had changed. Then everyone had to rush to the new gate which was chaos. After boarding the plane lots of passengers hadn’t taken their seats. Many of them including me couldn’t find their seats and there was no flight attendants to help out. Then the plane began pushing back from the gate even when many of us were not seated and the flight attendants didn’t bother to help and took their seats instead. Finally, we took off after about a delay of one and a half hours. I was already not feeling that great about choosing air India and looking at the condition of the seats, began regretting choosing air India. The inflight meal was ridiculous. We were served minced meat with giant tomatoes on it with a small bottle of water. The inflight entertainment was none except an old magazine from who knows when. Oh yes almost forgot they don’t even allow an extra gram of excess baggage. I had 150g of excess baggage and they wouldn’t even let me through for that. They asked me to pay excess baggage fees but instead I took out the packet of chocolates instead. Then we were ready to go. Well, I personally recommend to not fly with Air India.

✅ Trip Verified | Delhi to Dubai. Arrived Delhi airport 3 hr before time, no row was showing on display for my flight,1st the ground staff said that check in in row E, that was too crowded, after spending 45 min in that queue come to know that I am in wrong check in area, again have to queue at another one for 45 minutes, then come to know that they had don't have any info about my selected seat which I paid for, after that 15 min at check in counter to short out the matter, later immigration in Delhi was as pathetic as mostly, reach boarding gate just at the time of boarding even after reaching Airport around 3 hr before. Flight was ok, food good, on time.

Not Verified | I travelled from Dubai to Cochin on Sept 22nd, take off time from Dubai is 13.35. May be Off season offer air India announce a baggage of cabin 40 kilo and hand 8 kg. But my cabin bag includes only 34.5 kg and my fate my hand bag just exceeds 500gms while they weighing in boarding and it shows 8.450 kg. But they imposed a penalty of 70 Aed at the boarding entrance. They were not ready to allow a single gram. And also inside the flight the cabin hostess behaviour also found to be too harsh. I never support air India flight for a long travel. Inflight entertainment the headset and screen is not working and I ask for a better service to the hostess she replied that Air India have this facility only.

✅ Trip Verified | Varanasi to Delhi in August. Was travelling with only hand baggage so checked in using self checking kiosk. Boarding started on time, may be as it was just few days before Indian independence day, they took body and baggage search at boarding gate. Aircraft was just ok, need to improve cleanliness, seats were comfortable. Journey was just above one hour, they served complimentary snacks, paneer tikka served was good, no alcohol on domestic rule as per DGCA rule and only veg for economy for so called cost savings. Crew were ok. Overall not a bad airline when travelling domestic and ticket prices are at par other airlines.