Air India

✅ Trip Verified | I recently traveled business class with my daughter and elderly mom, and my experience with Air India left much to be desired. Our luggage was lost with no support or communication from the airline. The lack of empathy and remorse in the way customers were treated is unacceptable. Seeking assistance from a supervisor resulted in extra-long wait times, only to be met with dismissive attitudes. Holding a grudge for asking for help is not the kind of service one expects. I had essential medication in my suitcase, and despite carrying only a 2-day supply in my hand luggage, the lost baggage left me in a dire situation. It's now day 3, and there's still no news on the baggage. Additionally, there's been no communication regarding a claim or compensation for the inconvenience caused. The airline changed/cancelled my flight without any prior notification, causing unnecessary stress and inconvenience. When faced with a modified flight, I had no flexibility and was forced to choose their option. Exploring alternatives was impractical due to last-minute expenses from other airlines and the urgency of an expiring visa the next day. Despite the hospitality and care provided by the cabin staff during the flight, the numerous issues encountered throughout the journey overshadow this positive note.

✅ Trip Verified | I had mixed feelings as I booked this flight, due to the many negative reviews on this page, but on the contrary I held optimism for Air India since the Tata takeover. I booked this trip (WLG to STV via MEL and DEL, 1st leg operated by Qantas, last leg by Air India Express) as it was almost half the price as other airlines on this route, but also because I wanted to give Air India a go again. Honestly, I had a very pleasant experience. The check in process, baggage handling, comfort, boarding, cleanliness, ground and cabin crew, food and service were all excellent - on par with what you'd usually expect with the likes of Singapore Airlines. Crew member Pranali on MEL-DEL flight on 12 Jan was particularly kind, attentive and excellent at her job. Honestly I'd fly this airline again. As an Indian based abroad I would always prefer to fly an airline which feels like home as soon as you board and honestly I had no complaints.

✅ Trip Verified |  Third class experience. All seats torn, cloth of pockets as well as seats. Looks like a state transport bus. Never travel with air India. Total waste of your money

✅ Trip Verified | My experience was nothing short of amazing, thanks to the outstanding service provided by the airline's dedicated team. From the outset, the ground staff at Mumbai Airport showed an exceptional level of support. The efficiency and warmth exhibited during the check-in process by the executive at the counter set a positive tone for the journey. I was pleased to find myself in a new and well-maintained plane. The seating was comfortable, and the cleanliness of the cabin was impressive. The culinary offerings were delicious. The diverse meal options and attention to taste were much appreciated. One of the highlights of my journey was the exemplary service provided by the guest relations team, which included Chhaya, Yash, and ABBU. Their dedication to ensuring passenger comfort and satisfaction was evident in every interaction.

✅ Trip Verified | This is not even a comfort issue. When an airline thinks it's OK to put a plane into service for a 14-hour long haul fight where the seats are falling apart, many tray tables were, loose on hinges and can't stay up when opened and barely latched when closes; and emergency floatation devices were detached from under the seat and on the ground. Most of the TV screens not working. I have 3 more legs on my travel plans, this is just very terrible how they're getting away with it!

✅ Trip Verified | I was pleasantly surprised by the new A320Neo this time and it was clean and comfortable seats. The seat included a cup holder and a phone holder and the seats have USB Charging points. This flight had great crew and refreshment service which included a snack box. I asked for one more sandwich and the crew gave me another snack box which I appreciate. Overall a great short flight and I'm very impressed by Air India and would fly them again.

✅ Trip Verified | Air India allows 25kg check in Baggage which I feel is very generous. I loved my experience onboard despite a 16 year old aircraft, A kind crew and delicious snack box made this short flight very comfortable.

✅ Trip Verified | Avoid like a Plague. We booked tickets at 3 times the normal price due to black dates of travel which offered us very little flexibility. Old worn aircraft, non functional entertainment screens, rude ground staff, seat recline not working, no time management. There was not even one leg of journey where the flight was not delayed by 3 hours. Last leg from Hyd- Del- LHR was the nail in coffin. For Hyd to Del leg, passengers were asked to board after 2 hours delay and then asked to sit in Aircraft further for 1.30 hours. The ground staff and flight supervisor told repeatedly to connecting 27 passengers (to London Heathrow) that connecting flight from Delhi AI 165 is waiting to accommodate them. To our shock, the flight had departed 50 mins before we landed. The whole ground staff is rude. Eventually after so much fight for a place to reach final destination, we boarded AI 161 after 13 hours of actual departure (of AI 165) from New Delhi and have just arrived in LHR. We faced 16 hours delay on a 11.5 hours travel.

✅ Trip Verified | Don't ever fly Air India. Both my flights were delayed. One by 5 hours the other by 7 hours and they didn't give any information or water or food and the food on the flight was disgusting too. Their delays meant I spent 25 dollars in the airport and still they offered zero compensation. Everything about this airline is disgusting.

✅ Trip Verified | The flight was delayed by some 4 hours (delays by Air India are very common) from YVR. When the flight took off, I noticed my seat was not very clean, but ok. The flight attendants served a tasty meal (no issues here) and then the next service was around 4-5 hours later. No attendants were seen anywhere. I went to the back galley, no one was there. I called the attendant by pressing the button, still nobody came. My reason was that my entertainment console was not working. On top of this, the lady seated on the aisle (in was window seat) was now taking up the aisle and middle seat and her head was almost on my lap. Wasn't happy about this and I had to ask her to keep her distance. Other than the food, did not enjoy the flight.