Air India

Sydney- to Rome via New Delhi return. Air India did not process my and my wife's frequent flyer points despite being provided with appropriate membership numbers. Numerous interventions after returning brought no solution. It looks like Air India tries to save money and cheats on its custemers. In addition, flights are being cancelled to fill in the planes. No more flying with Air India for me and my friends!

Melbourne to Delhi with Air India. I will never again travel with Air India. First of all the flight was uncomfortable and terrible service. The flight was late by 2 hrs and then once you reached Delhi they have lost their luggage. No Baggage has been brought from Melbourne because of excessive weight - so why include the luggage in the ticket. Then it was been told that luggage will be delivered tomorrow. No phone call from the baggage department whether they have got any luggage or not. Called several times, nobody knows nothing about it. Called Delhi Air India they asked us to call Australia, Australia one vice versa.

We flew Air India Boeing 787 from Delhi to Sydney. Check in etc went without a hitch, I'm a senior so my wife and I boarded early. Our seats were at the very back, a pair just forward of the galley. The cabin crew were smiling, helpful Indians serving meals, drinks, blankets etc. An hour of delayed departure and a late arrival. The meals were adequate, there was plenty to drink, my screen didn't work but I didn't care, I napped easily. Comfortable seats, plenty of leg room and I'm 6ft plus. I would fly this sector with Air India again.

Travelled Air India from Melbourne to Delhi last night. Flight was delayed an hour, but I was happy to receive an email and a courtesy call the day before. Everything went fine for check-in. Once we were in the plane for our 13-hour journey, it was downhill. Plane was delayed another hour due to "baggage problems" while we sat in the cabin. No infant seatbelts. No crew checking passengers for safe takeoff and landing. No greeting or anything from the captain. Plane in darkness for 13 hours (no window blinds, dark tinted windows that we couldn't control) except for food service. No one responding to passengers calls for service. I had to go to the galley each time I needed a drink, where the crew were chatting behind a curtain and ignoring all the passenger service calls. During food service, attendant spilt hot coffee over my mother with no apology. Ordinary food. When we landed in Delhi, after waiting for ages for our luggage at the carousel, we finally approached a staff member (we noticed others doing the same) who let us know all our baggage was still in Melbourne and would take 2 days to arrive. It wasn't lost, they just left it there. They knew they were leaving Melbourne without a planeload of luggage (we were told some bull story about temperature being too high) and didn't even have the courtesy to tell us not to wait at the carousel in Delhi. No notification, no apology. There followed another chunk of time full of confusion, filling in lost luggage forms with a planeload of other passengers, and seeing a bunch of clueless, disorganised staff around the airport. No compensation except a tiny bottle of water. Honestly, considering they should have had 13 hours of foreknowledge about receiving a planeload of grumpy, luggage less passengers, they could have handled it a lot better. Hopefully our luggage arrives tomorrow. How is that acceptable conduct for an airline? Just hopeless.

Melbourne to Delhi with Air India. Plane was average, air hostesses were okay but thats about it. The flight was delayed twice due to no apparent reason. They lost the baggage of over 50+ people on the plane. The staff at the airport lied to us to get us off their backs, that your baggage will be delivered next day. 4 days later I'm still waiting for any communication from the airline. When you call the lost baggage claim center they never answer the phone and when they do they always say something different. No one who works for this airline cares about customer service, I don't think they know what it means. I have no hope of receiving my baggage or any compensation as I'm in India for another 8 days. Stay away from AIr India as this is the worst airline ever.

New York to Delhi with Air India, and the only thing I loved about this flight was the food. It was the best Indian airplane food i have had in a long time. Other than that the service was horrible, the bathrooms were dirty and the attendants were rude compared to other flights. If we asked them for water or a beverage or snacks they would behave in an unsual way. I wouldn't recommend this flight.

Chennai to London via Delhi with Air India. As one of the passengers trapped in Chennai Airport during the floods from the 1st to 5th of December, I was appalled at the treatment of passengers. We were given no food or water or blankets by the airline. The airline sent people out to the domestic terminal, which left them effectively locked out in the cyclone, and then barricaded off the window so that people could not contact them from outside. They shouted at passengers and refused to put passengers on the emergency evacuation list. They would just write "total refund" on the tickets and say they had absolved responsibility of us. The staff in Chennai airport did not show a shred of compassion or humanity. I understand it was exceptional circumstances but when things go wrong you cannot count on Air India to provide you with basic care or support.

Air India from Riyadh to Nagpur via Mumbai. The flight was delayed for 2 hours due to technical problems. We were served meals on the ground, the meal was not bad. The IFE worked this time but there was not much to watch. The Second flight was also delayed by 30 mins. They served snacks, the experience was not bad, the negative part being delays and the aircraft were dirty.

Mumbai to Jodhpur with Air India. The check in at BOM was quite quick. Flight delayed and the airline informed us. At the airport though it was delayed again but only found this out at the gate. The flight was uneventful. The food was terrible and service was alright. Return flight was better. Check in fast. Food edible and service was with a semi smile. Flight early and reached on time.

These Air India flights were both on time, and the crew while not overly friendly certainly was not indifferent, in fact one of the stewardesses was nice and helped out with my seats (I had reserved the exit row, but on an online map that was for the 777 - this being the 787 the configuration was different but the stewardess got me the exit row despite this being a full flight). The food is another plus and better than some other airlines. The downside was the Inflight Entertainment system - I'd have thought this being a new Boeing 787 it would be particularly good but my poor neigbhbour's system was not working.

Delhi to Frankfurt on Air India and I was not expecting too much. A new Boeing 787 with comfortable seats, enough leg room, entertainment system working fine. Worst part was the cabin crew, they only smiled when passengers were getting off from aircraft as if they waiting for that to happen. I have traveled with Air India on domestic sectors earlier and the crew was far better. Nevertheless, the overall experience was good. Reasonable price, comfortable aircraft, food was OK, not much choices in beverages.

Air India from Delhi to Bangalore return. Check in fast. However, when I checked my boarding pass, lounge invitation and baggage tag alarmingly realised that I had someone elses. Immediately told check in lady, who could not care less until I raised my voice. It took quite an effort to get bags retagged and issue corrected. Thankfully I had come to airport well ahead of time. Flight departed on time. Crew so so. IFE not working. Food so so. Seat comfort okay. Baggage delivery in BLR was fast. However, on return to DEL it took well over an hour. Issue with AI is, It is overstaff with most employees who do virtually nothing or do not take pride in their job.

I was travelling Air India from Kolkata to Dubai via Mumbai. I arrived airport 4 hours before. While checking in I got information that flight had been cancelled from Kolkata to Mumbai via Hydrabad. I was shocked and I had to catch my connecting flight from Mumbai to Dubai. They gave me option to travel at night but at 8pm I had to catch my flight from Mumbai for Dubai. After lots of discussions and arguments they gave me other option to travel next day and agreed to give me another ticket for next day. After lots of arguments they transferred me to Jet Airways, finally I reached to Mumbai. If they had given information for the cancellation of flight I would had not faced these problems. If I had not reached airport 4 hours before then I had no option to reach Mumbai to catch the connecting flight.

We flew Air India roundtrip from JFK to Delhi Business Class. It was OK both ways. Flights left on time. Beds went almost flat. What I did not like was the seat configuration of 2-4-2, unusual in Business Class, and there was no privacy. Their price was much cheaper than competitors so it was good value. Food quality was not up to international standards. That was the main negative. Movie choices just OK and audio visual difficult to use. Pajamas were a nice touch. I read previous reviews of inattentive cabin staff. I did not find this to be the case. Staff was attentive and cabin and bathrooms were kept clean. For the money it was a good deal. Lounges at JFK and Delhi were just okay with very poor selections of food. The whole issue with Air India is the food on the trip and in the lounges. If I was going again and I could get the price I would fly them again especially since you avoid connections in Europe and save a lot of time by going nonstop.

Flew Air India from Seoul to Hong Kong. First time flying them and overall impressed. Check-in was fast and efficient, I could have upgraded for $200 AUD but decided not to and boarding the Boeing 787 was done in a calm manner. Had a delay of 1 hour due to a sick passenger wanting to deplane. After takeoff I was served peanuts and a coke, then 45 mins later was served a delicious chicken curry with rice/chutney, salad, roll and dessert. Inflight entertainment with plenty of selection. Cabin crew attentive. Look forward to flying Air India again.

Travelled Air India with my wife from London Heathrow to Sydney via Delhi on 16th November, and the service was appalling. The staff didn't seem at all interested and were quite untidy. What a difference on the next leg where staff were professional and we really enjoyed that part of the trip. On the basis of the flight London to Delhi, I would say don't use this airline but the second flight changed my thinking a little. I am now undecided and we'll wait and see what the return journey is like.

I wanted to visit Delhi and Goa and Air India fly direct from Birmingham, UK. We were 2 couples travelling together (total 4 people) I have never dealt with such a shoddy airline. I booked 3 flights from Birmingham to Goa via Delhi, and from Delhi to Birmingham. The flight times were changed twice prior to departure and changed 5 times after booking. The 5th time it changed it messed up my connecting flight home from Delhi to Birmingham. So I had to change the domestic flight to the day before and lose a day in Goa. . Once I had changed this flight to the day before I had an email saying this flight time had changed and then a few days later I got another email saying it had changed again. The plane was the oldest I've ever been on. 3 out of the 4 TVs in our seats were broken. AI113 flight time changed twice as well. Once the day before departure and once on the morning of departure. Luckily I was able to connect to wifi and see my emails as if I hadn’t I wouldn’t of found out about it.

I travel by Air India quite often, it has records for delay in flight always. But this time I had a bad experience and i have decided that I am never going to travel in Air India again. My flight was from Bangalore to Silchar via Guwahati. I was supposed to change my flight in Guwahati. But due to delay in flight as usual, it decided to go directly to Silchar without changing. Captain made an announcement about that. But as all know, maximum people usually don't hear the announcement with full concentration, I heard it but still to confirm about that I went to ask Air India staff, he just shouted like anything, saying "Can't you listen announcement has been made?", like me most of the passenger went to confirm about that, he shouted at everyone. I didn't like the behavior at all. I have traveled by other airlines also I didn't experience any such things. If you ask them they will reply in a good way. But this experience with Air India is horrible. They should know how to behave with passengers.

Twice in a row I had terrible experiences with Air India due to the airline's disorganization and inability to run their flights as scheduled. For my flight from Myanmar to Kolkata on Feb 27, the airline sent an email the afternoon of my evening flight saying the flight time had been moved up by two hours! I had to rush home from a goodbye lunch to pack and get to the airport quickly, and then the flight was delayed for 1.5 hours from the new time. The fact that Air India thinks it's okay to move up the flight time at the last minute is a sign of their general disregard for the customer. On my next flight from Delhi to New York, the airline canceled my night time direct flight and combined it with the 10:30 flight the next morning. I was already on my way to Delhi when I received a text about the change and had to scramble at the airport to get a last-minute hotel room in Delhi, which the airline did not compensate me for. The Air India web site still showed the original flight time and the Air India staff at Delhi took a while to search and confirm that the flight was indeed cancelled. A very poorly run airline.

Heathrow to Delhi with Air India was perfectly acceptable. This was a new 787 and consequently the seats were decent, legroom was better than average, and the entertainment screen was big and bright. Food was mixed - the main was excellent, the breakfast omelette was pretty grim. Several gin and tonics were provided. Biggest downside was the lack of film selection on the entertainment system - maybe they're concentrating on Bollywood, I don't know. I chose Air India based on price, and I would happily do so again.