Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1305 reviews
4/10
3 star Skytrax Rating
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2/10

"the seats are falling apart"

(United States)

Trip Verified | This is not even a comfort issue. When an airline thinks it's OK to put a plane into service for a 14-hour long haul fight where the seats are falling apart, many tray tables were, loose on hinges and can't stay up when opened and barely latched when closes; and emergency floatation devices were detached from under the seat and on the ground. Most of the TV screens not working. I have 3 more legs on my travel plans, this is just very terrible how they're getting away with it!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Delhi
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"clean and comfortable seats"

(India)

Trip Verified | I was pleasantly surprised by the new A320Neo this time and it was clean and comfortable seats. The seat included a cup holder and a phone holder and the seats have USB Charging points. This flight had great crew and refreshment service which included a snack box. I asked for one more sandwich and the crew gave me another snack box which I appreciate. Overall a great short flight and I'm very impressed by Air India and would fly them again.
AircraftA320Neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Lucknow
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"25kg check in Baggage"

(India)

Trip Verified | Air India allows 25kg check in Baggage which I feel is very generous. I loved my experience onboard despite a 16 year old aircraft, A kind crew and delicious snack box made this short flight very comfortable.
AircraftA321-211
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLucknow to Delhi
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Avoid like a Plague"

(United Kingdom)

Trip Verified | Avoid like a Plague. We booked tickets at 3 times the normal price due to black dates of travel which offered us very little flexibility. Old worn aircraft, non functional entertainment screens, rude ground staff, seat recline not working, no time management. There was not even one leg of journey where the flight was not delayed by 3 hours. Last leg from Hyd- Del- LHR was the nail in coffin. For Hyd to Del leg, passengers were asked to board after 2 hours delay and then asked to sit in Aircraft further for 1.30 hours. The ground staff and flight supervisor told repeatedly to connecting 27 passengers (to London Heathrow) that connecting flight from Delhi AI 165 is waiting to accommodate them. To our shock, the flight had departed 50 mins before we landed. The whole ground staff is rude. Eventually after so much fight for a place to reach final destination, we boarded AI 161 after 13 hours of actual departure (of AI 165) from New Delhi and have just arrived in LHR. We faced 16 hours delay on a 11.5 hours travel.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to London via Delhi
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Both my flights were delayed"

(United Kingdom)

Trip Verified | Don't ever fly Air India. Both my flights were delayed. One by 5 hours the other by 7 hours and they didn't give any information or water or food and the food on the flight was disgusting too. Their delays meant I spent 25 dollars in the airport and still they offered zero compensation. Everything about this airline is disgusting.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Goa via Delhi
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"did not enjoy the flight"

(Canada)

Trip Verified | The flight was delayed by some 4 hours (delays by Air India are very common) from YVR. When the flight took off, I noticed my seat was not very clean, but ok. The flight attendants served a tasty meal (no issues here) and then the next service was around 4-5 hours later. No attendants were seen anywhere. I went to the back galley, no one was there. I called the attendant by pressing the button, still nobody came. My reason was that my entertainment console was not working. On top of this, the lady seated on the aisle (in was window seat) was now taking up the aisle and middle seat and her head was almost on my lap. Wasn't happy about this and I had to ask her to keep her distance. Other than the food, did not enjoy the flight.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Delhi
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cancelled our flight just 2 hours prior"

(United States)

Not Verified | Save yourself by not booking with Air India. They cancelled our flight just 2 hours prior from Delhi to New York. No apologies or any kind of sensible solution was provided, instead they gave us the worst possible alternate flight i.e Fly from Delhi to Singapore with layover of 6hours and Singapore to New York. Which we didnt opt and had to re-book through an actual reliable flight which bought us home comfortably and safely.
AircraftAI101
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew Delhi to New York
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"terrible airline"

(United Kingdom)

Trip Verified |   Awful, just awful - never again. If you are considering flying this airline, think again. The personal entertainment systems never work. This is my second time flying with them and found exactly the same problem. This like torture for 19 hour of flying. They tell you they will try to restart the console, but this is just an excuse as one of the attendants told me that 70% of the don’t work and they don’t try to fix them. Then, my transit flight’s time was changed from a 15 hour layover to 21 hours without any explanation. Delhi airport is not great for long transit. This also caused me to miss out on spending Christmas with my family. When I complained, no one from the airline seemed interested or even cared. Terrible service, terrible airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Melbourne via Delhi
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"wouldn't recommend this nasty airline"

(India)

Not Verified | AI 537 was cancelled on 23rd December 23, on 24th December 30min of boarding time, they announced due to maintenance issues the flight will not take off. At 4:15pm they announced change of gate from 30 to 42B and displayed the flight will fly tentatively at 5:45pm. How can an airline make such a big blunder when people are traveling to celebrate Christmas with family and friends. Worst experience and wouldn't recommend this nasty airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Chennai
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Do not expect a comfortable seat"

(United States)

Trip Verified | A below average, stress-inducing experience on a 16-hour direct flight. I paid ~$2200 for an economy seat on a direct flight from San Francisco to Delhi. The frame of the seat in front of me had two cracks that went all the way through the frame of the back support. Do not expect a comfortable seat. Do not expect the seat to recline. Do not expect to fit in your seat if your hips exceed 39 inches. Do not expect your food to be cooked well. Do not expect a functioning entertainment console. If you’re traveling with children, good luck. Do not expect an outlet and latest USB charging ports. Do not expect world-class service in economy. I do not recommend you fly with Air India.
AircraftBoeing 777-200LR
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to Delhi
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no