Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1353 reviews
4/10
3 star Skytrax Rating
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4/10

Air India customer review

(India)

The Dreamliner flight from Sydney to Delhi was a disappointment. 1) Seats were very cramped. Not adequate leg space for such a long flight. 2) Toilets were dirty and toilet tissues were not replaced. 3) The entire economy seating area smelt. 4) A snack and a drink was very much needed before landing. Just two meals for a 13 hour flight was not adequate. 5) Fruit juice and diet drinks were not available after the first meal service. 6) A wet wipe or steamed towel should have been provided at the end of such along flight. We had to disembark even without being able to freshen up. Definitely not up to international standards.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Air India customer review

(Australia)

CDG-SYD (via DEL and MEL). Check-in was a mess at CDG - told to leave executive line and wait to the side - then told to get back in to executive class line after waiting for several minutes to the side. AI use Cathay lounge for this flight at terminal 2C and its really nice. 787 Dreamliner for both legs. My overall impression is that this plane is massively over hyped from a customer aspect anyway - there is really nothing special about this plane - the windows are the most noticeable difference- and while this is nice during the couple of minutes during taking off and landing - you don't notice it for the rest of the flight. Everything is plastic on this plane - the toilet door feels like an ice cream container lid. The seat is comfortable in bed mode it is wide and well padded - but there is no Z-mode for relaxation - you can put the backrest back and the footrest up but the seat remains flat at all times - its not really that comfortable for relaxing/watching TV. A sat in cushion and a larger cotton pillow are provided - which are very comfortable in addition to a duvet and a thin blanket - which makes a great sleeping experience. IFE screen is large and high definition - there is a reasonable choice of (both Indian and Western) movies and television shows - but not quite enough to stretch out for the 12 hour flight. Food was variable. No menus provided - options were stated by staff at the time of meal service. Out of CDG the supper was lobster with champagne sauce - it was dry and tough - but definitely still lobster which is great in business class. Otherwise all the other meals were curry and sandwiches were offered on the Melbourne to Sydney leg - really this should be a proper breakfast. An announcement was made that no alcohol could be served on the domestic leg from MEL to SYD - what they actually mean is no duty free alcohol can be served - its pretty cheap to stop serving alcohol just because you have to pay the duty on it. Almost all passengers immediately removed their shoes and socks immediately upon boarding - so be prepared for the feet. The staff are a mixed bunch - some are fantastic - friendly smiling communicative and anticipating requests - these staff were all female. Unfortunately the male staff were some of the most surly resentful and unpleasant people I have ever encountered in a business class cabin - attendant call button was met with a "yes" and a glare from these men. The lounge at Delhi was interesting - I was there at from 9-12 am this is a big lounge with many comfortable chairs but limited food and drink options. Showers were available. Wifi was difficult to access staff seemed disinterested and resentful of requests for assistance - there is clearly no customer service mentality about this place. Overall this was a very average experience and certainly the worst business class flight I have ever taken - however the price was very reasonable and I would consider booking it again and I would cautiously recommend Air India.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air India customer review

(India)

Trying to get to Delhi from Bombay for a 6pm wedding. Our 1pm flight - cancelled till 2.30pm. 2.30pm flight - told at counter it was over-booked and is now full. The next available flight is at 5pm - delayed till 5.20pm without prior notice. 5.45pm - begin takeoff procedures. 5.55pm - electrical failure. Plane comes to a standstill. Lights and AC continue to be switched on and off. 6pm - captain announces "there has been an electrical failure and out technical team is on their way to trouble-shoot". No further explanation offered. No beverages offered. If you got up to ask for water they did oblige by giving you one small glass. 6.45pm - herded like animals and packed like sardines onto a stationary bus on the tarmac. When asked what was happening and where we were going we were told "nowhere. you can not stand on the tarmac so you must sit on the bus and wait while we do final checks onboard. The buses were over-packed and we were locked inside while staff and drivers disappeared. 7.15pm - finally start to re-board passengers. We decide not to get back onto an aircraft that has electrical failures. We demanded our luggage and a full refund. The ground staff obliged however sent us wondering around the airport unescorted in search of the duty manager. This whole process took until 8pm. After 7 hours all delays and cancellations sitting around the airport on the plane on buses and being spoken to in a patronising manner by everyone from ground staff to on-flight staff we did not end up flying to Delhi and we have missed our friends wedding. I will never fly with or recommend Air India.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air India customer review

(India)

AI 667/668 between BOM-TRV-BOM. A319. Check-in quick and efficient. Flights clean and comfortable. On time one way slightly delayed the other. Good breakfast service cabin crew helpful. Quickly disembarked both times. No complaints. Ticket was about 35% cheaper than the nearest competitor.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Air India customer review

(India)

I travel Air India 3-4 times a year. This time I was travelling from Delhi (DEL) to Kochi (KOX) on an A320 the seats were not comfortable at all. The TV on the flight was not working. The food was horrible.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air India customer review

(India)

Traveled on New Delhi to Dubai sector AI 995 on brand new B787 Dreamliner. Check in was easy and hassle free. Boarding too went smoothly. Flight departed 10 minutes early. Aircraft was brand new fresh. Cabin was spacious and seating arrangement was a comfortable 3-3-3 layout. Contrary to expectation the seat width was not wide enough and there was a general discomfort in seating. Inflight entertainment was excellent with a wide range of movies and shows. There were 5 regional movies available in my native language an experience never found in any other flights. Food as usual was very good though the crew were asking passengers whether they are strict vegetarians as they were running out of veg meals due many passengers pre ordered veg meals. Landed 20 minutes before scheduled arrival time. The overall travel experience was excellent and B787 Dreamliner is one perfect aircraft to fly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air India customer review

(India)

Booked just a day early on AI to take the very early morning flight from DEL to MUM last week. Very reasonable fare (even for last min) great aircraft 787 and good service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air India customer review

(India)

Took a late night flight on AI from DEL to BOM recently. Aircraft was a 321 and the flight was over booked. Yet service was excellent great food. The aircraft was in decent condition. Flight slightly bumpy but that can be blamed on the rains around Mumbai.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air India customer review

(United States)

Flying to the Maldives via Mumbai from Ahmedabad on Sept 14th. Checked in and were told flight was on time. We were to have a 5 hour break in Mumbai giving us plenty of time to catch connection on Sri Lanka Airways. The flight never arrived and was 4 hours late taking off although AI personnel insisting we would make our connection. Never did no help from AI personnel in Mumbai and worst experience on a flight ended up in transit at the airport for over 26 hours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Air India customer review

(Australia)

I was excited to be travelling on Air India's new 'Dreamliner' from Sydney to Delhi yesterday. The experience fell well short of my expectations. I endeavoured to do on-line check-in but it was not available so I phoned and requested an aisle set. That request was never registered but the check-in assistant in Sydney gave me an exit row seat which I was very happy with. On the flight the entertainment system for my seat 30C was not working. I initially complained but I was dismissed by the first flight attendant and told I would need to wait for it to cut in. After an hour of waiting I approached another flight attendant who assured me he would re-set the system. Following another few failed attempts I was assured that they would register the fact that it wasn't working and that it would fixed for the next passenger. Not sure how that helped me! When it came time for meal- time the flight attendant asked me to pull out my tray and was irritated when I couldn't. The tray was actually broken. She did endeavour to fix it but it remained a problem throughout the flight. Unfortunately the entertainment system appears to control the overhead lighting as well. The result was that I had no access to movies music or reading light for the full flight which is 12 hrs 30 minutes that's a long time to sit in the dark. There was no apology or understanding from staff. The food was very basic with little variety there was minimal genuine service on the flight. Staff seemed to vanish between meals and seemed irritated when a passenger asked for something. If anything I found some of the staff quite rude. This was a very full flight I think staff need to pay some attention to the toilets during the trip. At one stage one of the toilet basins was clogged and another passenger complained to staff. I do a lot of travel and this is the worst flights I have taken. I would endeavour never to fly Air India again but from Sydney to Delhi there is very little choice of operators. Hopefully Air India will develop a true sense of service before my next trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no