Air India Express

✅ Trip Verified | Delhi to Dubai. Don’t ever book with Air India Express. Worst airline with worst attention and customer service by crew to ground staff and even customer care. Finally they took my whole money to re schedule or cancellation. Worst airline in my life.

✅ Trip Verified | I was travelling from Madurai to Singapore with my Wife and three kids (Twin infants and toddler). The crew offered no help. Me and my wife were struggling to keep the hand luggage inside the cabin. Luckily one of the passenger after watching all this helped us to keep our luggage inside the cabin. Such a poor experience with Air India express. I dont understand why they have such a helpless and inhumane crew members.

✅ Trip Verified | Singapore to Chennai. Worst flight, No leg space, worst seats. Nothing is proper. Any other budget airline is still better than Air India Express. This aircraft should have been retired long ago. The seat cushion wasn't any more, windows and seats all were broken, air conditioning wasn't working.

✅ Trip Verified | I had the worst experience from Sharjah to Trivandrum with Air India Express IX-536 on 21/12/2017. My flight was scheduled to be at 20.40 hrs from Sharjah but the departure was at 6.30 am next morning. But had a delay of 9 hours and 40 minutes. They keep on rescheduling and keep on sending text messages and we're made to wait for flight. Overall I would say. This flight not at all suitable for emergency and we'll planned trips. Never fly with Air India Express, you're never sure to arrive on time. This is completely unrespectful and not honest at all.

✅ Trip Verified | Check in was extremely chaotic at both Mumbai to Sharjah. I was only checked in 1hr before departure in spite of arriving 2.5 hrs early at BOM. Air India handles Air India express check in at BOM and they were not helpful at all, more like clueless on how to handle the check in. Was hoping to at least fly on one of the newer planes. Unfortunately, on both sectors (BOM-SHJ & return), I flew on the older ones. Bringing positives in view first: Cabin Crew on both flights surprisingly stood out. All 4 or them were helpful in every way. Always received a "Your Welcome" when I thanked them. Another plus was the small snack box, consisting of juice, few snacks & a water bottle. Tea and coffee service was also done with refills provided, which was really nice. The crew were more than willing to offer one more snack box if requested. The seat was alright. However, coming to the negatives, the entire cabin wasn't in good condition. It gave a very old feeling. The washrooms did not have any lighting inside and it was dark if you had to use it. Overall, I would not recommend to fly with this airline as, they need to improve all areas from start to end to better the passenger experience. The crew are the only people who stand out.

✅ Verified Review | Singapore to Chennai. Worst airline ever. Old plane bad seats. Extremely rude staff. Never go for thsi airline price go for expensive one u will regret when u fly from this airline. I will never fly again. Told me to turn off phone even when its on flight mode.

✅ Verified Review | Sharjah to Mumbai. Air India Express is less concerned about customer importance. Their flight delays very often. Never had any issue with other airlines but this one is very risky. They keep on rescheduling and keep on sending text messages and we're made to wait for flight. Overall I would say. This flight not at all suitable for emergency and we'll planned trips.

✅ Verified Review | My trip from Dubai to Mumbai was excellent. The flight was on time got my luggage in Mumbai on time. They had a young and efficient crew. The snacks provided were fresh and water was provided free (this is a budget airline). Dubai to Mumbai flight alcohol was served at a very reasonable cost. Return flight no Alcohol served don't know why? My return flight was delayed because of bad weather condition. I was notified on time which helped me spend 3 hours more with my family. The journey was pleasant and safe helping me have a enjoyable holiday.

✅ Verified Review | This was the worst experience from Calicut to Cochin with Air India Express. However, our flight of 45 min from Calicut to Cochin had a delay of 3 hours for no explicite reason except technical aspects, and we missed our 2 next flights with different airlines. Despite explaining the situation to 5 different people, nothing was done to help us, no refund or help to find new flights. Never fly with Air India Express, you're never sure to arrive on time. This is completely unrespectful and not honest at all.

✅ Verified Review | We travelled on Ar India Express for the first time on the trip from Delhi to Dubai return in September this year. I will regret this decision forever. To start with, the airconditioning was not working when we boarded the plane. That made it difficult to sit even for 10 minutes inside the plane. We shuddered at the thought of spending the 3.5 hour flight sweating. Thankfully the airconditioning started once we were airborne and reached a satisfactory level in about half an hour. We were seated in the row just before the emergency exits. The pushback buttons had been crudely taken out of our seats to prevent us from pushing the seats back. There was an inflight audio entertainment system in each seat but was not functional. One could see broken edges of seat arms, window sealings etc. all over the plane. The inflight staff did not have a groomed look, the meals provided were just passable. It was the same story on the return flight. Taken a vow to never fly with Air India Express again. Word of advice: not to be confused with Air India which is definitely a better service.