"the flight is a disgrace"
Riddhi Parekh (India)
✅ Trip Verified | Dubai to Mumbai in Air India Express flight no. IX-248. The flight is a disgrace and most unpresentable flight I have ever flown with. Seating was very uncomfortable and the seats were completely worn out. The seats were not having the adequate cushioning as well since they had worn out and led to back ache. The flight condition was also not as per the standard and the floor was having marks of liquid spilled or vomit. I have usually observed that the flights bound to India are not up to the mark and will not be as per expectations, as compared to flights bound for US or London. However, this time has been worst.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Dubai to Mumbai |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"a great experience"
Mathews Chennattu (India)
✅ Trip Verified | Dubai to Kochi return. I had a great experience. Both these days the service rendered by the cabin crew. Air India express should improve there seats and also include some variety in the foods which are serving to guest. And also take care about the time management.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dubai to Kochi |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I was pleasantly surprised"
Jaspreet Malhotra (Germany)
✅ Trip Verified | Sharjah to Chandigarh. I was worried that the flight will be awful, dirty seats, constant delays. However, I was pleasantly surprised. Seats were clean Flight was delayed with communication in time. No further delays were done. Flight food was good and refills given (surprisingly), without a frown on face. No checks on hand luggage weight was done repeatedly. I did make sure, I was under limits. Only constructive feedback, I can give is door lock for the toilets was not working.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sharjah to Chandigarh |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"asked my seating preference"
M Pathiliya (United Arab Emirates)
✅ Trip Verified | Kozhikode to Dubai. This is the first time a boarding card issuing person asked my seating preference. And i am very very happy to hear that. I didn't note her name, but a big thank from my heart. I wish everyone does the same to all passenger whether single or with family.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Kozhikode to Dubai |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I don't care way of dealing"
Bhanu Parashar (South Africa)
✅ Trip Verified | Dubai to Lucknow. An I don't care way of dealing with customers. The airline doesn't only charge the fare, but also everything you may ever need like water etc. Excess baggage is counted with duty free shopping.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Dubai to Lucknow |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"staff with adamant nature"
Kulbhushan Godase (United Arab Emirates)
Not Verified | Dubai to Pune. Worst experience especially with ground staff with adamant nature. Cabin baggage were getting weighed at boarding point just few minutes before boarding. Even though more than half flight was empty, passengers were forced to pay 1 kg or 2 kg extra luggage. Whoever resisted were threatened by ground staff to off board. There is no control measures taken at Boarding pass issuing point by airlines as I was having enough scope to transfer my luggage in to check in baggage & passengers are literally black mailed at last moment i.e. few minutes before boarding time, where there's no scope left for passenger to decide.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Dubai to Pune |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Overall experience was good"
Manvinder Sachdeva (India)
✅ Trip Verified | Delhi to Dubai. Before my journey I got to know about a lots of negative reviews about the airline. But after travelling thru this airline personally it is not bad, food was good, staff was helping, aircraft from Delhi to Dubai was little bad but aircraft on return was good. Overall experience was good.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Delhi to Dubai |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"flights are delayed"
Ayswarya Vj (India)
✅ Trip Verified | Chennai to Trivandrum. Many Air India Express flights are delayed by more than 1 hour and today the same happened. This is frustrating 2hr delay in boarding flight and again 30 minutes delay in getting check in baggage. Please improve your service and value customers time.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Chennai to Trivandrum |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"first experience is bad"
Ishan Kumar (India)
✅ Trip Verified | This is the first time I am travelling from Air India Express from Dubai to New Delhi and my first experience is bad. Firstly the flight is delayed by 2 hrs. All the crew members are talking to the passengers in Hindi. Even though my mother tongue is hindi this is really unprofessional. Flight looks very old. My seat number is 31F. I will try to choose Air India express as my last option. I guess Air India should get privatised now.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Dubai to Delhi |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"really was a disappointment"
Ara Thareja (India)
✅ Trip Verified | Chennai to Singapore. One of the worst flights travelled from ever! First sight experience:broken seats, torn seat covers, broken storage place,looked as if it wasn't cleaned in years! Ugliest flight! First and last time traveling in this one. Went by the name of Air India and it really was a disappointment!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Chennai to Singapore |
Date Flown | July 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |