Air India Express

Not Verified | Cabin crews were friendly. Food of upuma and masala tea was fine with us for breakfast. No delay in flight. Flight return to Singapore 20 minutes early. Announcement was clear.

✅ Trip Verified | Worst flight experience ever. I flew few days ago and they broke my new luggage bag handle. Easily we can understand that happen due to miss handling or brute force. I reported them then they replied to me like this happen only due to Wear and tear, Customer must pack properly, etc. I don't understand how we can cover our handle and if we cover what's the use of luggage handle. Also, what do they mean about wear and tear for new product. Now they made it like it can't be used anymore.

✅ Trip Verified | Very bad experience with Air india Express. My flight from Doha to Cochin was scheduled for 22.20 but ended up being delayed by more than 3 hours, causing significant inconvenience and frustration. The delay not only disrupted my travel plans but also resulted in additional expenses. I had made arrangements based on the original arrival time, which had to be hastily adjusted due to the unforeseen delay. This situation has caused a great deal of inconvenience, stress, and financial burden. The airline should have offered compensation but was not given. I have always relied on Air India Express for my travel needs, but this had made me a huge loss since I had another flight.

Not Verified | Mostly prices are high even in non-peak times, I planned to travel May 2023 but the price was more than 1000 AED for a one-way flight from DXB-SHJ to TRZ. This is a budget flight but with a high fare.

✅ Trip Verified | I would like to express my bad experience while traveling in Air India Express flight from Dubai to Trivandrum. The flight was delay by 11 hrs and not informed to the passengers on time. Very rude behavior of ground staff during hand baggage weighing. The guy who is taking fine from the passengers who is carrying extra baggage is treating the other passengers like criminals. In the flight i asked a bottle of water for my wife and waited for 15 min and just to use toilet i need to wait a lot because of the disfunctioning. This airline is not good for travelling and don't recommend this airline to anyone.

✅ Trip Verified | The air crew members of Flight 1X 442 Muscat to Cochin on 29.4.23 were accommodative and hospitable. Kudos to the air crew team. Especially the airhostess was very sweet in terms of remediating a seat error which had occurred at the front desk while issuing the boarding pass, and she went the extra mile by even ensuring that the restroom was good enough to be used after another passenger had used. Food was hygienically prepared and packed, and services were professional.

✅ Trip Verified | Excellent Service. Always on time. Good seat quality and leg space. Best cabin crew in response, service. Very good healthy food. Good luggage handling. Excellent take off and landing. Very good check-in assistance and best service.

✅ Trip Verified | I boarded the flight from New Delhi to Sharjah on 18.01.2023. It was the worst experience I ever had. Not only the flight is poor but the entire staff are rude, unprofessional and uneducated. I think this is the reason they offer low cost flight and save money by hiring unprofessional employees. I believe they are trained for misbehaving with the passenger. Food was served in a manner as if they are doing some favour. I will never board Air India Express flight again and will prefer to spend more money on some good company.

Not Verified | Flight delayed more than 24 hours. The express doesn't have any back plan or they don't have any commitments to passengers. Overall poor service.

✅ Trip Verified | The flight was delayed for 24 hours and no prior information was passed to the passengers. All the passengers arrived at the airport checked in and had to wait for 6 hours before some came along with police to inform that the flight has some technical fault and they don't know when it will be fixed. Ultimately had to wait for 24 hours. No arrangements for food or water was made.