Air India Express

✅ Trip Verified | My baggage was damaged while I was traveling from Dubai to Mumbai on the 18th Dec. I reported the incident at the Baggage counter and I was given a baggage report stating that I will be contacted within 48HRS for the repair or replacement whichever possible. Until two weeks there was no call, all the numbers mentioned on the Receipt given me were not working or Disconnected. Then after almost two weeks someone from Vilson Enterprises (Authorised Bag Repair Centre) visited and took the bag stating he will see if it is possible to repair the bag and will send a report to Air India.  It's been almost a month and until now I have no response, I have been trying to reach the concern department but the numbers at still Not in service.

✅ Trip Verified | I have travelled in this flight dated on 28-10-2020 from Abu Dhabi to New Delhi via Lucknow. I haven't received my baggage in Delhi Airport and the team very simply states that your baggage may dropped at Lucknow. Today 30-10-2020 they are again saying that your baggage is in Lucknow and will receive upon confirmation by other team, and in next flight schedule from Lucknow to Delhi. Actually my final destination is Chennai. Because of air india express I already INR 4000 paid to indigo for express baggage and my goods will get expire. Also I don't have clothes to wear, purchasing new for survival is additional cost. And if my baggage is delivered to Chennai, to collect it I have to travel 250kms. Again travelling to collect baggage is additional expense. Overall I am losing more than the ticket amount that I have paid to Air India Express. Very poor customer service, they are very careless team. No proper response for the customer queries and simply disconnecting the call.

✅ Trip Verified | Bikaner to New Delhi. Ticket bought in the morning of the flight as the province was locking down that evening. Check in was fast and efficient. There were no problems with my checked bag being slight overweight. The flight took off and landed on time. The plane was turboprop and looked fairly new. Seating was 2x2 and there was adequate room. Minimal cold refreshments were served on the flight. As expected there was no IFE. In New Delhi the bag came off quickly.

✅ Trip Verified | I had 4 of my family members booked with Air India Express to travel from Chennai to Singapore on 13th of Feb on flight IX688. They were travelling from mumbai to Chennai for the flight. On reaching Chennai airport at 2.30am on the 13th they were told that the flight is delayed by 5 hours. They had a connecting flight to catch from Singapore to Perth. On mentioning this the airline just said that "we can’t help you , you will have to buy a new ticket from Singapore". There was no communication sent to the travelers regarding the delay as well. As a result I had to buy 4 new tickets from Chennai to Perth with Malindo. I expect to be compensated with this amount.

✅ Trip Verified | Doha to Mumbai. Excellent Service. Always on timw. Good seat quality and leg space. Best cabin crew in response, service. Very good healthy food. Good laugage handling. Excellent take off and landing. Very good check-in assistance.

✅ Trip Verified | Sharjah to Cochin. My review is not against flight services, its about finance team. Their refund system is very bad, I have been sending emails for refund since 2 month, and customer service is responding to emails. Unfortunately finance department never replied. I did not receive any single rupee as refund yet.

✅ Trip Verified | I traveled with my son on 9th from Mangalore to Dubai and there is no single entertainment in the flight, morning 9 am flight departure at 5.20 at evening. In flight entertainment required and also need to increase the luggage from 20 kg to 30 kg.

Not Verified | Cochin to Abu Dhabi was a pleasant flight with smiling crew. Snack box provided with water. Now started to sell alcoholic drinks. Being o time is a plus for this flight. Before years back the aircraft had many common video screens. But nothing now. I suggest to available this facility.

Not Verified | Dubai to Thiruvananthapuram. Flight delay for 3 hour 30 mins. No A/c in flight for 2 hours, everyone started using magazine for air. Food was worst and gave only snacks (When someone paying 2000AED just to get snacks in flight. No soft drinks or juices gave. N0 Blanket give to the customers. Worst experience I ever had.

✅ Trip Verified | I booked my return ticket from Dubai to Delhi and at the time of booking the attendant mentioned that i can cancel the ticket within one week. But when I cancelled my ticket I got a confirmation for cancellation but my refund did not come back until 20 days. I called several times to customer care but no one cares to reply via email or anything.