Air India Express

✅ Trip Verified | Sharjah to Chandigarh. I was worried that the flight will be awful, dirty seats, constant delays. However, I was pleasantly surprised. Seats were clean Flight was delayed with communication in time. No further delays were done. Flight food was good and refills given (surprisingly), without a frown on face. No checks on hand luggage weight was done repeatedly. I did make sure, I was under limits. Only constructive feedback, I can give is door lock for the toilets was not working.

✅ Trip Verified | Kozhikode to Dubai. This is the first time a boarding card issuing person asked my seating preference. And i am very very happy to hear that. I didn't note her name, but a big thank from my heart. I wish everyone does the same to all passenger whether single or with family.

✅ Trip Verified | Dubai to Lucknow. An I don't care way of dealing with customers. The airline doesn't only charge the fare, but also everything you may ever need like water etc. Excess baggage is counted with duty free shopping.

Not Verified | Dubai to Pune. Worst experience especially with ground staff with adamant nature. Cabin baggage were getting weighed at boarding point just few minutes before boarding. Even though more than half flight was empty, passengers were forced to pay 1 kg or 2 kg extra luggage. Whoever resisted were threatened by ground staff to off board. There is no control measures taken at Boarding pass issuing point by airlines as I was having enough scope to transfer my luggage in to check in baggage & passengers are literally black mailed at last moment i.e. few minutes before boarding time, where there's no scope left for passenger to decide.

✅ Trip Verified | Delhi to Dubai. Before my journey I got to know about a lots of negative reviews about the airline. But after travelling thru this airline personally it is not bad, food was good, staff was helping, aircraft from Delhi to Dubai was little bad but aircraft on return was good. Overall experience was good.

✅ Trip Verified | Chennai to Trivandrum. Many Air India Express flights are delayed by more than 1 hour and today the same happened. This is frustrating 2hr delay in boarding flight and again 30 minutes delay in getting check in baggage. Please improve your service and value customers time.

✅ Trip Verified | This is the first time I am travelling from Air India Express from Dubai to New Delhi and my first experience is bad. Firstly the flight is delayed by 2 hrs. All the crew members are talking to the passengers in Hindi. Even though my mother tongue is hindi this is really unprofessional. Flight looks very old. My seat number is 31F. I will try to choose Air India express as my last option. I guess Air India should get privatised now.

✅ Trip Verified | Chennai to Singapore. One of the worst flights travelled from ever! First sight experience:broken seats, torn seat covers, broken storage place,looked as if it wasn't cleaned in years! Ugliest flight! First and last time traveling in this one. Went by the name of Air India and it really was a disappointment!

Not Verified | Dubai to Mumbai. I had a horrible experience travelling on July 4, from Dubai to Mumbai. First of, the flight got delayed by a full 6 hours and reschedule time was notified by email, just 6 hours before departure. This caused inconvenience to me and a lot of other passengers who were traveling ahead. Second, the ground staff was only shouting at passengers at Dubai airport to keep away and no explanation for the delay. In the meantime the flight further delayed by an hour. Apparently the flight did not take off from Mumbai and ground staff refused to check in passengers till it arrived! Finally we boarded after an 8-hour delay with no explanation or apologies from ground staff. They refused my cabin baggage saying the flight is "overbooked" a term I heard for first time in my ten years of international travel. After boarding I was shocked at the condition of aircraft. There was torn seats, no security handouts. I missed my onwards flight as well. This airline is pathetic, I would never ever book with again.

✅ Trip Verified | Dubai to Pune. Airline ticket cost me Rs 5500 only single wa ($80), a very low price. Checkin was on time at Dubai airport, 30kgs baggage allowed + 7 kgs handbag. Snack box water and tea provided in flight. Flight was 60% empty seats as maybe people dont like travelling with this airline. Departure was delayed by 25 minutes from Dubai airport due to traffic congestion. He apologised several times and covered the delay by 20mins on route. Overall we reached 5 minutes late in Pune from our expected time. A/C was turned off inflight in Dubai on ground for 35mins as we sat in our seat and only hot air was blowing. The A/C was turned on as we went in the sky and cooled in next 30mins. Maybe this was to save fuel on ground. Cabin condition was really poor. Seats were old and uncomfortable. Interiors was bad. I was afraid to use the toilet. Please avoid this airline. Looks like this airline needs private management and new systems to improve their condition.